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Finance, Banking and Capital Markets

Middle East Banking Forum 2016

Transforming the Customer Experience

Abu Dhabi, Middle East |
Speakers include:
H.E. Abdul Aziz Abdulla  Al-Ghurair

H.E. Abdul Aziz Abdulla Al-Ghurair

UAE Banks Federation

Ron Kaufman

Ron Kaufman

Author of New York Times bestseller "Uplifting Service" and 14 other books on service, business and inspiration.

Marcus Treacher

Marcus Treacher

Independent Director, CHAPS Co.


The sixth annual Middle East Banking Forum will take place on 11 November 2018 in Dubai.
For full information and to register please visit:

Banks in the region continue to face many challenges. The growing burden of international regulation is causing many banks to de-risk, with serious consequences for customers who find themselves denied access to financial services. Banks are under pressure to improve customer service while at the same time maintain high levels of security, to guard against fraud and cyber attacks. As the Internet of Things (IoT) takes off it will introduce new and more complex cyber threats and risks, so banks will need to take an anticipatory approach to ensure business resilience and assure stakeholders. And as the fintech revolution gathers pace, banks urgently need to step up their investment in digital payments and other areas to compete with the wave of new market entrants.

The UAE Banks Federation and The Banker present the fourth Middle East Banking Forum: Transforming the Customer Experience, a half-day event focused on new approaches to banking in a period of immense change. Through presentations, panel sessions and on-stage interviews, senior executives from regional and international banks will be joined by thought leaders and experts to share their experience and perspective of how banks can implement innovative banking strategies. Topics to be discussed include the phenomenon of de-risking, improving the customer experience, mobile banking, cyber security, business resilience, fraud prevention and the impact of financial technology.

fallback Add to my Calendar 11/14/2016 08:15:0011/14/2016 14:00:00trueMiddle East Banking Forum 2016The sixth annual Middle East Banking Forum will take place on 11 November 2018 in Dubai.For full information and to register please visit: MiddleEastBankingForum.comBanks in the region continue to face many challenges. The growing burden of international regulation is causing many banks to de-risk, with serious consequences for customers who find themselves denied access to financial services. Banks are under pressure to improve customer service while at the same time maintain high levels of security, to guard against fraud and cyber attacks. As the Internet of Things (IoT) takes off it will introduce new and more complex cyber threats and risks, so banks will need to take an anticipatory approach to ensure business resilience and assure stakeholders. And as the fintech revolution gathers pace, banks urgently need to step up their investment in digital payments and other areas to compete with the wave of new market entrants.The UAE Banks Federation and The Banker present the fourth Middle East Banking Forum: Transforming the Customer Experience, a half-day event focused on new approaches to banking in a period of immense change. Through presentations, panel sessions and on-stage interviews, senior executives from regional and international banks will be joined by thought leaders and experts to share their experience and perspective of how banks can implement innovative banking strategies. Topics to be discussed include the phenomenon of de-risking, improving the customer experience, mobile banking, cyber security, business resilience, fraud prevention and the impact of financial technology.Middle-East-Banking-Forum-20160763f4f4d8947ef79c1641e551f63344MM/DD/YYYY

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Opening remarks (1)

H.E. Abdul Aziz Abdulla  Al-Ghurair

H.E. Abdul Aziz Abdulla Al-Ghurair

UAE Banks Federation

His Excellency Abdul Aziz Al Ghurair has been Chairman of the UAE Banks Federation since 2012, a position that entails dealing with the key issues facing the country’s banking sector, encouraging cooperation between banks and promoting the important role banks play in the economy and the wider community. He is also the CEO of Mashreq Group and member of the Board of Directors of Abdulla Al Ghurair Group, one of the biggest businesses in the Middle East with operations in more than 20 countries.

His Excellency’s current positions include Chairman of Abdullah Al Ghurair Foundation, one of the leading institutional philanthropic initiatives focused on education. Other positions include Chairman of the Executive Committee of Al Ghurair Investment, Vice Chairman of the Higher Board of Dubai International Financial Centre (DIFC); Member of the Board of the Emirates Foundation; Chairman of Masafi Company, Oman Insurance; President of FBN GCC, a non-profit international network for family businesses; and a Trustee of New York University President’s Global Council.

HE Al Ghurair was elected as The Speaker of the United Arab Emirates Federal National Council (UAE Parliament) for tenure of four years, which ended in February 2011. He has previously sat on the Board of Directors of major companies such as Emaar, Dubai Investments, visa International, MasterCard and the Dubai Chamber of Commerce and Industry, and has been Co-Chairman of the Arab Business Council – World Economic Forum (WEF). He was also a member of the Constitutive Council for GCC Leaders and President of The Knowledge Fund.

His Excellency has been recognised multiple times in leading awards, conferences and seminars, both international and local, and he is a five-times recipient of Lifetime Achievement Awards. His awards include:

• Business Leader of the Year from Gulf Business Industry Award 2016 and 2017.

• Banking Business Leader of the Year from Gulf Business Industry Award 2017.

• Arab Banker of the Year award 2015-2016 from The Union of Arab Banks (UAB) in Rome, Italy.

• Innovator of the Year Award – Gulf Business Industry Award 2014.

• Lifetime Achievement Award - Gulf Business Industry Awards 2012

• Best CEO Award - CEO Middle East magazine 2008.

• Lifetime Achievement Award - The Arab Bankers Association of North America (ABANA) – USA in 2008.

• Best CEO Award for supporting Emiratisation initiative in UAE from the National Career Fair - Banking and Finance in 2008.

• Lifetime Achievement Award - Euromoney in 2008.

• Lifetime Achievement Award – Banker Middle East 2009.

• Best Banking Contributing Personality Award – Banker Middle East 2011.

• MEED Leadership Award 2011.

• The Arab Banker of the Year in the Private Sector Award

2010-2011 from The Union of Arab Banks (UAB) in Rome, Italy.

HE Al Ghurair has an honours degree in industrial engineering from California Polytechnic State University.

Keynotes (2)

Ron Kaufman

Ron Kaufman

Founder and Chairman of UP! Your Service
Author of New York Times bestseller "Uplifting Service" and 14 other books on service, business and inspiration.

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Mr Kaufman presents powerful insights and global best practices from working with clients on every continent for more than 20 years. His energetic keynote speeches and workshops have inspired millions. He is the author of the New York Times and USA Today bestseller, Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet and 14 other books on service, business and inspiration. He is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage. Mr Kaufman’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal and USA Today. He was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization. Mr Kaufman is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers. He lives in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service". He is a graduate of Brown University, USA, and has studied in France, London and Berkeley, California.

Marcus Treacher

Marcus Treacher

Global Head of Strategic Accounts, Ripple
Independent Director, CHAPS Co.

Marcus Treacher is Global Head of Strategic Accounts at Ripple and Independent Director, CHAPS Co. (Clearing House Automated Payment System). He has over 30 years of experience in transaction banking and payment technology, including 12 years in global leadership roles at HSBC. He served as a member of the Global Board of SWIFT from 2010 to 2016.

Prior to joining Ripple, Mr. Treacher was HSBC’s Global Head of Payments Innovation, applying emerging fintech to solve customer challenges in digital payments, trade and supply chain. Earlier in his career, he served as HSBC’s Global Head of eCommerce for Transaction Banking, leading the establishment of new internet, mobile, and SWIFT services for corporate clients worldwide. Prior to HSBC, he held leadership positions at Citigroup and Accenture. He also works with industry communities, organisations and governments to help shape new payment practices. He chaired SWIFT’s global advisory body for corporates from 2010 to 2016, and most recently launched an innovation center in collaboration with the Monetary Authority of Singapore.

Speakers (13)

Ahmad  Ibrahim Safa

Ahmad Ibrahim Safa

Board Member
Banking Control Commission of Lebanon (BCCL)

Ahmad Ibrahim Safa started his professional career in 1981 and became a Senior Auditor with Deloitte and Touche in 1985. His professional contribution, competence and commitment attracted the attention of the banking industry. He held the position of Head of Internal Audit at the Saudi Lebanese Bank and was promoted to Deputy General Manager. Subsequently, he became the Deputy General Manager of Beirut Riyadh Bank. Upon the absorption of the latter with another bank he assumed the positions of Deputy General Manager with Jammal Trust Bank and later with the Lebanese Canadian Bank.

In March 2010 Mr. Safa was appointed Board Member of the Banking Control Commission of Lebanon (BCCL) which supervises and monitors the performance of banks, financial institutions, money dealers and leasing companies. His performance and sound judgement led to his reappointment for a further 5 years term to the Commission in March 2015.

In addition to his regular duties at the Commission, Mr. Safa represents the BCCL at the Arab Monetary Fund in Abu Dhabi and is a member of the Financial Inclusion and the Financial Stability Committee of the Fund. He was the Representative of the Association of Banks in Lebanon at the High Council of Accountancy at the Lebanese Ministry of Finance 1993 through 2010.

Mr. Safa holds the following degrees from Texas A & M University in the U.S.A (formerly East Texas State University), a Bachelor of Business Administration (with Academic distinction) in Accounting 1980 and a Master of Business Administration in Oil and Gas Accounting 1981. He also attended a number of Executive programmes including Harvard Business School – Executive Education : “Making Corporate Boards more effective” November 2010.

Ajay Badyal

Ajay Badyal

Head of Assurance & Advisory Services Unit of the Compliance Function
Federal Reserve Bank of New York

Ajay Badyal heads the Assurance & Advisory Services Unit of the Compliance Function at the Federal Reserve Bank of New York. The unit is responsible for evaluating the Compliance Frameworks of globally-recognized financial institutions.

In previous assignments, he has managed teams of specialist examiners and technical experts that supervised the US operations of complex global financial institutions. He has also managed cross-functional teams in evaluations of complex strategic projects such as the forensic examinations of troubled banks and the adequacy of Anti-Money Laundering and Counter-Terrorism programs. He has developed and written supervisory guidance.

Mr. Badyal has designed and presented specialized training programs, particularly in the areas of credit risk management, de-risking, capital markets trading, derivative products, internal controls, risk-focused supervision, anti-money laundering, fraud and corporate governance for both the FRBNY and the Board of Governors of the Federal Reserve System. He has participated in many overseas technical assistance missions to other central banks and international banking supervisors. He also has extensive international experience in banking, commodity trading and shipping.

Mr. Badyal is a graduate of the University of Wisconsin’s School of Banking.

Dr. Hoda  Alkhzaimi

Dr. Hoda Alkhzaimi

Director for Center for Cyber Security
New York University Abu Dhabi (NYUAD)

Hoda A. Alkhzaimi is the Director for Center for Cyber Security and a Research Assistant Professor in New York University Abu Dhabi (NYUAD). She has served in different posts for research and development in Cyber Security and Cryptology. She also headed the Department of Research and Development for Cyber Security and Cryptology in different national initiatives in the United Arab Emirates along with her associations to different security initiatives nationally and internationally. Ms. Alkhzaimi has a specific expertise in cryptology; cryptanalysis, constructing and validating security hardware and software components, constructing trusted security architectures for different environments in different products for the respective industries. She obtained her PhD in Cryptanalysis from Denmark Technical University. Her current research interests include Space, Aerospace and UAV security, constructing and analysing cryptographic primitives, validating and investigating links between different cryptanalytic approaches and utilising cryptographic primitives in cyber security architectures including the Internet of Things and big data analysis.

Maria José  Jordá

Maria José Jordá

Head of Customer Experience Transformation
BBVA Headquarters

Maria Jose Jorda has a long career in the Financial Services industry, where she has specialised in product innovation and customer experience. She is currently the Head of Customer Experience in BBVA, where she is using Design Thinking to define new ways of getting young generations engaged with their bank.

Ms. Jorda has worked at global leading banks like UBS, Credit Suisse or BBVA implementing transformative strategies in Spain, US, and South America. She is passionate for innovation and change and she believes in collaboration as the only key to create a sustainable planet. She has an MS in Industrial Engineering and was trained in Innovation Strategies at Massachusetts Institute of Technology (MIT) and Babson College. 

Justine  Walker

Justine Walker

Director Financial Crime (Sanctions and Bribery)
UK Finance

Dr Justine Walker draws on a diverse career working across government, regulatory and international organisations. During her time in the UK Treasury’s counter terrorist and proliferation financing branch and the UK’s Financial Services Authority’s financial crime team she was an established member of the inter-governmental Financial Action Task Force.   Dr Walker has acted as a national expert on global financial sanctions and counter-terrorist financing issues and sits on numerous international expert groups.  She currently leads a United Nations National Agenda for Syria project examining sanctions and related humanitarian delivery issues.  Formerly based in Central Asia with the United Nations Office of Drugs and Crime, she worked on programmes surrounding weapons/drugs trafficking, corruption and money laundering.

On behalf of the IMF, Dr Walker has been a regular visitor to Nigeria in support of financial crime and anti-corruption capacity building.  She has acted as a good governance adviser for the OSCE and regularly works with international aid organisations on managing sanctions/terrorist financing risks within conflict and fragile environments. Within UK Finance, Dr Walker runs their programme on sanctions compliance and counter terrorist financing. This is a role which involves working across 200 global members operating in over 100 countries.  Dr Walker chairs the European Banking Federation sanction working group, is co-chair of the UK government’s counter terrorist financing expert group and is an AML/CFT advisor to the ‘Alliance for Financial Inclusion’ on de-risking and access to finance issues.

Kevin  O’Rourke

Kevin O’Rourke

General Manager and Chief Risk Officer, Mizuho Bank (Europe); Advisory Board Member, European Risk Management Council
Mizuho Bank (Europe)

Kevin O’Rourke is General Manager and Chief Risk Officer of Mizuho Bank (Europe) and a Board member of Mizuho Bank Nederland. He is based in London and his responsibilities cover all aspects of risk oversight including market, credit, liquidity and operational risks. Although focussing on the EMEA region, he has a truly global view on risk management and risk regulation given that he works for a global systemically important financial institutions(G-SIFI). Mr. O’Rourke has worked in the industry for over 25 years and has gained experience through a variety of roles, but his primary focus and discipline for the past 20 years has been in the area of risk management. He is a member of the PRMIA London Advisory Committee and a regular contributor and Advisory Board Member of the European Risk Management Council (ERMC), a think tank of risk executives from leading financial institutions and global corporations operating in Europe.

Felimy Greene

Felimy Greene

Regional Head, Customer Franchise
Citi Asia Pacific Consumer Bank

Felimy Greene is Managing Director and Regional Head of Customer Franchise responsible for digital banking, marketing, customer experience and decision management for Citi’s Consumer Banking business in Asia and EMEA. He leads a multi-disciplined team focused on delivering remarkable customer experiences across digital and physical channels, as well as leading a high-impact marketing strategy designed around Citi’s customer segments and focused urban presence.

Prior to this appointment, Mr. Greene was Asia Pacific Head of Digital Banking, responsible for driving Citi’s online and mobile banking strategy and delivering services for some 15 million customers in 12 countries. He has over 27 years of banking and technology experience, gained in Europe, the US and Asia Pacific, working with banks such as ANZ Bank, Merrill Lynch and Bank of America, in addition to a number of venture-backed and early-stage technology start-ups. Mr. Greeene is a Graduate of University College Dublin in Ireland.

Walid  Alameddine

Walid Alameddine

Chief Executive Officer, Middle East and Turkey
Promontory Financial Group

A veteran international banker and bank regulator, Mr. Alameddine oversees Promontory Financial Group’s activities throughout the Middle East and Turkey.
Mr. Alameddine has had a distinguished career in international banking and banking supervision. Prior to joining Promontory, he served 10 years as Chairman of Lebanon’s Banking Control Commission, the country’s supervisory authority, and more than 20 years with Citibank, where he held managerial positions in seven countries. During his chairmanship of the BCC, supervision in Lebanon was among the highest rated in the emerging countries, with the banking sector more than tripling its assets and quadrupling its capital during his two five-year terms. While at Citibank, he served as Head of the bank’s Levant region, and as Regional Supervisor for Business Risk Review for South East Europe, the Middle East, and Africa, covering some 30 countries out of London. He also worked as Country Head of an affiliate of Citibank in Turkey, based in Istanbul, and held other credit and marketing positions in Saudi Arabia, Greece and New York.
Mr. Alameddine holds a B.A. in Economics from The American University of Beirut, and a M.A. from Rutgers in New Brunswick, N.J. He also completed postgraduate executive programs at the INSEAD, and Harvard.

Andreas Skopal

Andreas Skopal

Partner of Financial Services - Head of Customer, Digital & Analytics

Andreas is a Partner in EY’s Financial Services Industry for the Middle East and North Africa (MENA) region. He leads the Digital, Customer and Analytics practice for Financial Services, leveraging EY’s recognised transformation capabilities across the MENA region. He has been working with Financial Services clients for over 16 years to enhance their market relevance and customer-centricity, helping them achieve tangible improvements in customer acquisition, growth, retention and overall engagement. Prior to his current role, he was leading PwC’s Southeast Asia Digital and Customer portfolio across all industries and markets. He has worked extensively in the UK, Australia, NZ, Asia and the MENA region.

Ihab  Ayoub

Ihab Ayoub

General Manager, Middle East and North Africa

As Visa’s General Manager for the Middle East and North Africa, Ihab Ayoub is responsible for the global payments technology company’s overall business and expanding its market share in over 40 markets across the region. Mr Ayoub joined Visa in April 2004 as Country Manager for the Kingdom of Saudi Arabia. In 2007 he was appointed Area Manager, taking on responsibility for the Gulf countries. Before joining Visa, he worked with AT&T and American Express in North America and, prior to that, he was with Citibank as Regional Director covering the Middle East. Mr Ayoub holds an MBA in Finance and a BBA in Banking from the University of Texas.

Alex  Kwiatkowski

Alex Kwiatkowski

Senior Strategist – Banking & Digital Channels

Alex Kwiatkowski focusses on strategic developments in banking and digital channels after becoming a member of the Misys Global Solutions Marketing team in October 2014. He was formerly a Research Director for IDC’s Financial Insights division, where he was responsible for all advisory and consulting services in EMEA, working closely with banks, technology vendors and service providers. Before joining IDC, Mr. Kwiatkowski spent 4 years as a Principal Analyst within Ovum’s Financial Services Technology practice. Prior to this, he was a Senior Manager within Lloyds TSB’s Business Delivery team.

Redmond  Ramsdale

Redmond Ramsdale

Senior Director and Head of GCC Bank Ratings
Fitch Ratings

Redmond Ramsdale is a senior director in Fitch Ratings’ financial institutions group. He is head of GCC bank ratings. He relocated to the Dubai office from London in 2013.
Prior to joining Fitch in 2010, Mr. Ramsdale was a credit risk auditor at Santander UK and in the financial services division of PricewaterhouseCoopers (PwC) in London. He is a member of the Institute of Chartered Accountants of Scotland and earned a MA in Classics from the University of London.

Villiers  Terblanche

Villiers Terblanche

Office Managing Partner
Latham & Watkins

Villiers Terblanche is the office managing partner for Latham in the UAE. He is a project finance lawyer with more than 20 years’ experience representing sponsors, lenders and regulators on complex multi-sourced financing. He has been involved in the development of a wide variety of path-finding, transformational projects throughout the Middle East and Africa - particularly in the technology, aviation, transportation and power sectors. This includes working with the UAE Banks Federation on the creation of a new joint venture between nine leading UAE banks to establish a mobile wallet banking platform in the United Arab Emirates. Mr. Terblanche has also been involved in the development of technology-related financial products in the region including major system integration projects, outsourcing agreements, long-term services agreements and collaborative technology projects. He is named a leading lawyer by Chambers Global 2016 as well as Who’s Who Legal 2015 for his project expertise.


Moderated by (3)

Michael Imeson

Michael Imeson

Contributing Editor
The Banker, Financial Times Group

Michael Imeson is a Senior Content Editor at Financial Times Live, the FT’s conference division, where he organises and chairs conferences, and a Contributing Editor of The Banker magazine, which is part of the FT. He also owns Financial & Business Publications, an editorial services agency providing services to a range of organisations. Before setting up the agency he was a news reporter for The Times and Sunday Times in London. He is a Chartered Member of the Chartered Institute for Securities and Investment (Chartered MCSI); an Advisory Board Member of the European Risk Management Council; and a Member of the Institute of Internal Communication (MIIC). He has written and edited several books including Dangers in E-BankingThe Future of the Building Society Movement, and Finance for Growth. He studied at the London School of Economics for an MPhil in Government and at the University of Bradford for a BSc in History and Literature.

James  King

James King

Middle East Banking Editor
The Banker, Financial Times Group

James King is the Middle East and Islamic finance editor of The Banker. Prior to joining the magazine he worked for the economic research and consulting firm Oxford Business Group, in the United Arab Emirates and Thailand. He has also covered the global energy sector with The Oil & Gas Year, living and working in the US, Brazil, Canada and Peru. James has a BA in International Relations from the University of Exeter and an MA from King’s College London.

Katie  Fielder

Katie Fielder

Journalist and Broadcaster
Emirates News - Dubai One

Katie Fielder’s success comes from a career of 13 years in television, including five years with Australia’s highest rated morning news show, and as a News Anchor for Dubai One’s Emirates News and Emirates 24/7 for the last six years.

She has interviewed a number of distinguished guests including: His Highness Sheikh Maktoum Hasher Al Maktoum, Her Excellency Sheikha Lubna Al Qasimi, His Excellency Saeed Al Tayer, His Excellency Sultan Al Jaber, former British Prime Minister Gordon Brown, Emirates Airline’s President Tim Clark, Jumeirah Group’s former President and Global CEO Gerald Lawless, Emaar Properties’ CEO Mohammed Alabbar, former Royal Dutch Shell Global CEO Jereon Van Der Veer plus Hollywood superstars Morgan Freeman, Colin Firth, Roger Federer, Michael Buble, Gary Barlow and Brett Lee.

Ms. Fielder was specially chosen to host a number of network specials for Dubai One, including Dubai’s Expo 2020 Bid in a three-hour live programme from Paris, the Dubai International Film Festival, the Dubai World Cup and the Emirates Airline Festival of Literature.

She has extensive live events experience, hosting hundreds of events in Dubai and across the region including the Dubai Air Show Gala Dinner alongside Katy Perry and the Chivas Legends Dinner for three consecutive years interviewing Sir Patrick Stewart, Sir Ben Kingsley and Jeremy Irons. She also regularly chairs events for organisations such as UNHCR, Citrix, HSBC, Nokia, Emirates NBD, Standard Chartered Bank, Johnson and Johnson and many more.

Agenda - 14th Nov

  • 8:15am
    Registration and Networking
  • 9:00am
    Conference Chairman's Opening Remarks

    Michael Imeson, ​Contributing Editor, The Banker

  • 9:10am
    Welcome from the Chairman of the UAE Banks Federation

    H.E. Abdul Aziz Abdulla Al­Ghurair, ​Chairman, ​UAE Banks Federation

  • 9:15am
    Opening remarks from the Governor of the Central Bank of the UAE

    H.E Mubarak Rashid Khamis Al Mansoori, ​Governor, UAE Central Bank

  • 9:25am
    Opening keynote presentation: Transforming customer service culture in the banking sector

    ● How leaders build company culture to support industry transformation
    ● How to cascade an aligned service culture across an omni-channel organisation
    ● Why human attitude is increasingly important amidst technology and regulation

    Ron Kaufman, Founder, UP! Your Service and Service Culture Expert, New York Times Bestselling Author, Keynote Speaker

  • 9:55am
    Panel discussion: De-­risking – why banks are doing it, and its impact on customers and what regulators are trying to do about it

    Tougher regulations on money laundering, terrorist financing and customer due diligence have made it increasingly risky for banks to deal with certain types of customers, causing them to "de-­risk" by reducing business with them.
    ● Are banks justified in adopting de-­risking measures?
    ● Does de-­risking represent sound practice in the face of increasingly proscriptive and punitive regulation, or does it unfairly and unnecessarily exclude customers from essential financial services?
    ● Which customer segments are most affected?
    ● What are the implications of reducing access to banking services, such as money ­transfer services, for lower­ end customers, or SMEs who are finding themselves financially excluded?
    ● How are local correspondent banks affected when they fail to meet the high customer due diligence standards set by their large, global correspondent banking partners?
    ● Do de-­risking strategies give rise to consumer protection and competition issues?
    ● Policymakers and regulators are concerned by excessive de-­risking, so what are they doing about it?

    Ahmad Ibrahim Safa, Board Member, Banking Control Commission of Lebanon (BCCL)

    Ajay Badyal, Head of Assurance & Advisory Services Unit of the Compliance Function, Federal Reserve Bank of New York

    Dr. Justine Walker, Director of Financial Crime (Sanctions and Bribery), British Bankers' Association (BBA)

    Redmond Ramsdale, Senior Director and Head of GCC Bank Ratings, Fitch Ratings

    Moderator: James King, Middle East Banking Editor, The Banker

  • 10:45am
    Special insight: Unleashing the power of mobile banking to deliver an exceptional customer experience

    Andreas Skopal, Partner of Financial Services - Head of Customer, Digital & Analytics, EY

    Interviewer: Katie Fielder, Journalist and Broadcaster, Emirates News - Dubai One

  • 11:00am
    Networking refreshment break
  • 11:30am
    Panel discussion: Developing customer-­centric methodologies and data to understand what customers want and achieve a competitive advantage

    ● How can you combine a customer-­centric culture and a customer experience strategy to create loyalty?
    ● What more can banks do to protect themselves and customers from fraud, without introducing overly cumbersome security measures that slow down service?
    ● How can the Internet of Things (IoT) and big data be utilised to deliver an ‘optichannel’, personalised experience to engage customers across the whole value chain?
    ● How important are self-­serve options, community forums and social media to customers and how can visibility and functionality be optimised?
    ● Which predictive and personalised technology is required to simplify digital payments, save customers time and enhance their journey?
    ● What are the latest developments for mobile payments in terms of functionality, fraud prevention and additional services to ensure convenience for consumer transactions?

    Maria José Jorda, Head of Customer Experience Transformation, BBVA Headquarters

    Felimy Greene, Regional Head, Customer Franchise, Citi Consumer Bank, Asia and EMEA

    Alex Kwiatkowski, Senior Strategist – Banking & Digital Channels, Misys

    Ihab Ayoub,​ General Manager ­MENA, Visa

    Moderator: Katie Fielder, Journalist and Broadcaster, Emirates News - Dubai One

  • 12:10pm
    Thought leadership case study: Implementing cyber resilience measures to achieve a robust and secure banking system

    Transformation brought on by digital innovation can also create new threats and vulnerabilities. This case study will review how can banks take a anticipatory approach to cyber security challenges.
    ● Ensuring convenience for customers whilst implementing increasingly complex security measures
    ● Understanding strategies and state­ of­ the ­art security systems required to track and prevent insider fraud and collusion, including third­party contractors
    ● Reviewing collaboration between banks and fintech start­-ups in funding and developing new technologies for improving security
    ● Preparing for security and privacy risks that will be introduced by the Internet of Things (IoT)
    ● How to plan ahead by building and maintaining information security capabilities across the organisation

    Dr. Hoda A. Alkhzaimi, Director for Center for Cyber Security, New York University Abu Dhabi (NYUAD)

  • 12:35pm
    Banking dialogue: Innovation in risk management and risk regulation

    Banks have developed new ways of managing risk, and regulators have developed new ways of supervising how banks manage risk. The panel will explore the following questions: 

    ● How are banks making greater use big data, customer intelligence and powerful data analytics to better manage their credit, market and operational risks?
    ● What are the pitfalls of relying on these new methods? Is there too much reliance on quantitative techniques at the expense of qualitative assessments?
    ● Do bankers find it too difficult to understand complex tool and systems, and is there an over­reliance on risk models in decision­ making?
    ● What new regulations are changing the nature of the game, such as the Basel III rules on capital and liquidity currently being phased in, new International Financial Reporting Standards (IFRS) and domestic banking regulation across the Middle East?

    Walid Alameddine, Chief Executive Officer,  Middle East and Turkey, Promontory Financial Group

    Dr. Evgueni Ivantsov, Chairman, European Risk Management Council (ERMC)

    Kevin O’Rourke, General Manager and Chief Risk Officer, Mizuho Bank (Europe)

    Villiers Terblanche, Office Managing Partner, Latham & Watkins

    Moderator: Michael Imeson, ​Contributing Editor, The Banker

  • 1:15pm
    Closing keynote address: Examining the disruptive power of fintech ­ The latest market trends, investment opportunities and challenges

    Innovation has enabled more flexible and tech­-savy alternative financial players to enter the market in competition with banks. It is now time for banks to achieve value out of their investments in fintech. This keynote will review the following:
    ● What investments need to be made to reshape the sector's most inefficient procedures? And how could blockchain transform Middle East banking?
    ● Should new entrants be viewed as disruptors or enablers to the banking sector and how will they shape the future of Middle East banking?
    ● How is new technology, such as real-­time data analytics and biometrics, being used in fraud prevention?
    ● How can banks attract and retain key digital talent to support the internal shift in culture?

    Marcus Treacher, Global Head of Strategic Accounts, Ripple and Independent Director, CHAPS Co. (Clearing House Automated Payment System)

  • 1:45pm
    Final remarks

    H.E. Abdul Aziz Abdulla Al­Ghurair,​ Chairman, UAE Banks Federation

  • 1:50pm
    Summary of key themes and closing remarks

    Michael Imeson, ​Contributing Editor, The Banker

  • 2:00pm
    Networking lunch

Who Attends?

FT Live has a reputation for delivering very senior board level audiences to attend a wide range of world class thought-leadership events across the globe for nearly 40 years.  

This forum has been produced to meet the needs of senior banking and finance professionals, including:

  • Central Bank Governors
  • Finance Ministers
  • Heads/Directors of Banking Supervision 
  • Financial regulators
  • Chief Executive Officers
  • Chief Financial Officers
  • Chief Investment Officers
  • Chief Operating Officers
  • Investment Committee Members
  • Heads of Investment / Asset Allocation
  • Head of Funds / Portfolio Management
  • Chief Compliance Officers 
  • Heads/Directors of Regulatory Affairs 
  • Heads/Directors of Retail Banking 
  • Heads/Directors of Consumer Banking 
  • Heads/Directors of / Business Banking / SME Banking 
  • Heads/Directors of Digital Banking 
  • Heads/Directors of Mobile Banking 
  • Heads/Directors of Channel Delivery
  • Heads of Innovation

Organisers (3)

Established in 1982, the UAE Banks Federation is a professional representative body comprising 48 member banks operating in the UAE. The Federation advocates all banks' interests, and enhances cooperation and coordination among them, in order to promote and upgrade the UAE's banking industry for the benefit of the banking sector, its customers, and the national economy.

The UAE Banks Federation's mission and objectives are focused on developing and representing the interests of the member banks and defending their rights. The federation plays a major role in raising public awareness around the beneficial role and distinctive financial, economic and social contribution of the banks to the UAE.

The Federation has an Advisory Council consisting of Bank CEOs which oversees the implementation of the policies, follows up on UBF's activities and makes necessary decisions, and 19 specialized technical committees who discuss all relevant banking issues.

The Banker provides economic and financial intelligence for the world's financial sector and has built a reputation for objective and incisive reporting. It leads the debate on all the issues surrounding the global banking industry, providing in-depth news and analysis, exclusive interviews with senior industry figures and definitive regional bank listings, including the internationally acclaimed Top 1000 World Banks.

The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.

Lead Banking Sponsors (9)

ADCB was formed in 1985 and as at 31 March 2018 employed over 5,000 people from 80 nationalities, serving retail customers and corporate clients in 49 branches, 1 pay office and 2 branches in India, 1 branch in Jersey and representative offices in London and Singapore. As at 31 March 2018, ADCB’s total assets were AED 267 billion.

ADCB is a full-service commercial bank which offers a wide range of products and services in both conventional and Shari’ah compliant banking, operating in four business segments including Consumer Banking, Wholesale Banking, Treasury and Investments and Property Management.

ADCB is owned 62.52% by the Government of Abu Dhabi (Abu Dhabi Investment Council). Its shares are traded on the Abu Dhabi Securities Exchange. As at 31 March 2018, ADCB’s market capitalisation was AED 34 billion.

Abu Dhabi Islamic bank is one of the leading Islamic financial institutions operating in the Middle East. Awarded internationally for its excellence, ADIB offers a full suite of banking, financing, equity, and investment services, all in accordance with Islamic-Sharia principles. Established in 1997, Abu Dhabi Islamic Bank now serves over 930,000 customers through a network of more than 80 branches and more than 740 ATMs, as well as online and mobile applications, making it one of the largest banking networks in the UAE. ADIB caters to a variety of sectors through its network of corporate, commercial, and community banks, and offers dedicated services for financial institutions and the government and public sectors.

Bank of Sharjah PJSC is primarily a corporate bank, engaged in delivering financial services to UAE-based industrial and commercial entities. Founded on a policy of strong capitalization and high asset quality, the Bank maintains a portfolio comprised of general banking services, project finance, trade finance facilities, syndicated loans, and short-to medium-term loans defined by customer consultation and analysis.

Beyond its corporate finance activities, the Bank delivers private banking, wealth management, and investment services. The Bank focuses on strategic investments in regional public entities and performing SMEs that have undergone calculated return assessments.

Bank of Sharjah holds a branch presence in Sharjah, Dubai, Abu Dhabi, and Al Ain. The Bank maintains a subsidiary in Lebanon, Emirates Lebanon Bank SAL. Bank of Sharjah endeavors to promote and protect growth by availing facilities to client organizations that substantiate their business cases with rationalized operational practices and a reputable market presence.

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 80,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

The Bank was incorporated in Dubai, United Arab Emirates in 1969 and is registered as a Public Shareholding Company (PSC).

The Bank is listed on the Dubai Financial Market and is fully owned by UAE Nationals, including 20% by the Investment Corporation of Dubai (ICD). The Bank employs around 1,159 staff of 44 nationalities. It offers a wide range of conventional and Islamic banking products and services to its corporate, commercial and personal banking customers through a network of 25 branches, 3 digital kiosk and 2 Cash Offices. Moreover the Bank has invested in an extensive network of 199 ATMs/CDMs.

Emirates NBD is a leading banking Group in the region. As at 30th June 2016, total assets were AED 425.8 Billion, (equivalent to approx. USD 116 Billion). The Group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry, with over 87 per cent of all financial transactions and requests conducted outside of its branches. The bank currently has more than 220 branches and over 955 ATMs and CDMs in the UAE and overseas and a large social media following, being the only bank in the Middle East ranked among the top 20 in the ‘Power 100 Social Media Rankings’, compiled by The Financial Brand. It is a major player in the UAE corporate and retail banking arena and has strong Islamic Banking, Global Markets & Treasury, Investment Banking, Private Banking, Asset Management and Brokerage operations.

The Group has operations in the UAE, Egypt, the Kingdom of Saudi Arabia, Singapore, the United Kingdom and representative offices in India, China and Indonesia.

The Group is an active participant and supporter of the UAE’s main development initiatives and of the various educational, environmental, cultural, charity and community welfare establishments.

Mashreq is one of the UAE's leading financial institutions, having originally been established as Bank of Oman in 1967.

Mashreq's branch network is extended strategically across the seven Emirates. The Bank is present in 12 countries with plans for rapid expansion in Bahrain, India, Bahrain, Egypt, Hong Kong, the United Kingdom and the United States. It is ranked amongst the fastest growing banks in the Middle East Region and is highly regarded for its innovation. The Bank has established itself as a market leader by delivering award-winning customer experiences and innovative thinking across its financial products and services.

Throughout its history, Mashreq has pioneered many of the products, services and technologies that customers in the UAE now take for granted. It was the first bank to issue and provide travellers' cheques, credit cards, ATMs, credit card merchant acquiring services and is still the only bank to issue fully chip enabled credit cards. It has the largest network of POS machines in the Middle East using the bank's most advanced EMV compliant terminals. The bank is also one of the few to provide e-commerce solutions to merchants who want on-line payment solutions.

Mashreq's various banking divisions cater to its own unique specialisms and expertise and include: Corporate Banking, Retail Banking, International Banking, and Innovative Treasury Services. The bank also allows for customers to experience Sharia'h Compliant financial banking solutions. As a leading financial institution, Mashreq is committed to supporting every community it serves. Mashreq is proud to be the only financial institution in the UAE to have been awarded the CSR Label by Dubai Chamber for five years in a row.

In keeping with Mashreq's planned growth, developing its human capital has become a prime focus area. We are known for investing heavily in the development of our Human Resources capabilities and providing them learning opportunities at all levels. The organization encourages excellence and rewards employees for their creative thinking. It also believes in empowering its people in order to excel and achieve personal growth.

National Bank of Abu Dhabi (NBAD) has one of the largest networks in the UAE, with 108 branches and cash offices and more than 542 ATMs across the country. NBAD’s growing international presence consists of 45 branches and offices in 17 countries stretching across five continents from the Far East to the Americas, giving it the largest global network among all UAE banks.

Since 2009, NBAD has been ranked consecutively as one of the World’s 50 Safest Banks by the prestigious Global Finance magazine, which also named NBAD the Safest Bank in the Emerging Markets and the Middle East.

A comprehensive financial institution, NBAD offers a range of banking services including retail, investment and Islamic banking. NBAD grows strategically toward its vision to be recognised as the World’s Best Arab Bank. 

Union National Bank (UNB) is a public joint stock company incorporated under the laws of the United Arab Emirates in 1982. UNB is the only bank in the UAE with significant shareholdings by the Governments of both Abu Dhabi (50%) and Dubai (10%). The remaining 40% of the shares are publicly held. The shares of UNB are listed on Abu Dhabi Securities Exchange.

Regional & International Presence
UNB operates through a wide network of branches and ATMs throughout the UAE. UNB has extended its reach to Egypt through a successful acquisition of the erstwhile ACMB and currently operates in the country as UNB Egypt through a number of banking centres. It has ventured into Doha with a branch at the Qatar Financial Centre and has also opened a representative office in Shanghai China, being the first bank from the region to do so. UNB also has a branch in Kuwait Branch operational since Oct 2012.

UNB Group Subsidiaries
UNB's subsidiaries include, Union Brokerage Company (UBC) which provides brokerage services for clients at the Abu Dhabi Securities Exchange and the Dubai Financial Market, Al Wifaq Finance Company (AWFC) offering Shari’a compliant products and services to the growing Islamic banking market and INJAZ Marketing Management which provides marketing management related services, through a dedicated team of professional sales and marketing representatives

Payments Sponsor (1)

Visa Inc. (NYSE: V) is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world’s most advanced processing networks — VisaNet — that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products.

Legal Sponsor (1)

Latham & Watkins is a global law firm with more than 2,700 lawyers around the world. The firm has internationally recognised practices across a wide spectrum of transactional, litigation and trial, and regulatory areas spanning the major sectors driving the global economy.

Latham’s M&A team has extensive experience advising on transformative cross-border M&A, domestic public takeovers, and private sale processes as well as counselling boards on corporate governance issues and shareholder activism. In 2018, the firm’s lawyers handled more than US$618 billion in announced mergers and acquisitions transactions worldwide, representing principal entities or financial advisors in more than 500 public and private transactions.

Find out more at

Ratings Sponsor (1)

Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgements with confidence.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. In addition to Fitch Ratings, the group includes Fitch Solutions, a leading provider of credit market data, analytical tools and risk services; Fitch Learning, a provider of learning and development solutions for the global financial services industry; and BMI Research, a provider of country risk and industry analysis specializing in emerging and frontier markets. Fitch Group is majority-owned by Hearst.

Technology Sponsor (1)

Misys is at the forefront of the financial software industry, providing the broadest portfolio of banking, capital markets, investment management and risk solutions available on the market. With more than 2,000 customers in 130 countries our team of domain experts, combined with our partner eco-system, have an unparalleled ability to address industry requirements at both a global and local level. We connect systems, collect data and create intelligent information to drive smarter business decisions. To learn more about how our Fusion software portfolio can deliver a holistic view of your operations, and help you to solve your most complex challenges, please visit:

Official Arabic Broadcaster (1)

CNBC Arabia is the Arab World's preeminent and first 24-hour Arabic language financial and business information Channel, presenting in-depth & up-to-the-minute coverage of regional and international affairs from an Arab economic perspective. CNBC Arabia brings real-time information to the most influential, powerful and affluent audience in the Middle East and Northern Africa.

Broadcasting to the Middle East and North Africa, from  Dubai, free – to – air on Nilesat and Arabsat, with bureaus in major MENA region, CNBC Arabia is supported by the global newsgathering resources of CNBC.

Official News Broadcaster (1)

Sky News Arabia is a 50-50 joint venture between Abu Dhabi Media Investment Corp (ADMIC), a private investment company, and Sky PLC, the UK’s leading pay television provider. Based in Abu Dhabi, Sky News Arabia is a multi-platform news organization that delivers Arabic-language news on a free-to-air news channel, a video-rich website, mobile devices & most social media platforms.

Vision:  To be the most trusted, far-reaching and influential Arabic media platform.

Mission: To deliver fast and accurate news reportage across all platforms, while promoting a respect for human values and preserving our core principles of journalistic integrity and excellence through:

  • Attracting top-tier talent
  • Establishing a culture of creativity and innovation
  • Championing the use of cutting-edge technology

Sky News Arabia provides comprehensive coverage of the regional and international news agenda and content is being created and delivered by more than 500 multimedia journalists, supported by a full technical and operations team, broadcasting to over 50 million households in both HD and SD formats. Sky News Arabia also operates a network of over 30 newsgathering bureaus across the MENA region, including offices in London and Washington DC. Sky News Arabia also have access to Sky News’ wider network of international bureaus and newsgathering resources.

The company is committed to engaging staff from the UAE and across the MENA region, working with the community to develop local talent.


سكاي نيوز عربية في سطور

سكاي نيوز عربية هي ثمرة شراكة بين شركة أبوظبي للاستثمار الإعلامي، شركة الاستثمار الخاصة، وشركة سكاي البريطانية، الشبكة التلفزيونية الرائدة في المملكة المتحدة.

تعمل سكاي نيوز عربية من مقرها في أبوظبي، وهي مؤسسة إخبارية متعددة المنصات؛ تبث الأخبار باللغة العربية عبر قناة تلفزيونية مجانية بجودة الـHD عالية الوضوح، فضلاً عن تقديم خدماتها عبر موقعها الإلكتروني، ومن خلال تطبيقات الأجهزة المتحركة والذكية ومعظم منصات التواصل الاجتماعي.

تقدم سكاي نيوز عربية محتوى مميزاً وتغطية شاملة لأخبار المنطقة والعالم من خلال شبكة متكاملة تضم أكثر من 500 صحفي وإعلامي يتلقون الدعم من فريق تقني كامل ومن خبراء العمليات. وتبث القناة أخبارها إلى أكثر من 50 مليون منزل بالدقة العالية HD وبصيغة SD.  تملك سكاي نيوز عربية أيضاً 30 مكتباً في منطقة الشرق الأوسط وشمال أفريقيا، إضافة إلى مكتبيها في لندن وواشنطن. كما تتعاون القناة مع شبكة المكاتب العالمية والمصادر الإخبارية المختلفة لقناة سكاي البريطانية.


تلتزم سكاي نيوز عربية باستقطاب أفضل الكوادر الصحفية من مختلف أرجاء الوطن العربي والعالم، كما تتعاون مع مختلف جهات المجتمع المحلي لتطوير قدرات المواهب المحلية وتوظيفها


رؤية ورسالة المؤسسة

الرؤية: "المصدر الإعلامي الموثوق الأوسع انتشاراً والأقدر على التأثير"

الرسالة: إيصال الخبر بدقة وسرعة عبر كافة المنصات، ومراعاة القيم الإنسانية، من خلال:

  • اتباع أعلى المعايير المهنية، واستقطاب أفضل الكفاءات.
  • تكريس ثقافة الإبداع والابتكار.
  • الريادة في توظيف التكنولوجيا.

Media Partners (8)

The leading Arab economic magazine in GCC and Mena

Launched in Beirut 1970 by Al Bayan Publishing House.

Al Bayan magazine has the highest share by far for the advertising expenditures in the PAN ARAB market, for the business and economic magazines monitored by Ipsos Mena.

Al Bayan reaches all decision makers in key positions of major industries throughout the Pan Arab region. 

Al Bayan became member of OJD one of the largest organizations specializing in auditing & verifying the circulation of news media; Breakdown: 88,100 Copies.

E-replicas of AL BAYAN Magazine can be found via the PressReader & Cedar Kiosk apps

Monthly Breakdown: 88,100 Copies

Topics: Banking, Investment & Financial Institutions | Insurance | Real Estate | Industry & Trade | Energy & Technology | Transportation & shipping | Leisure services.

Al-Iktissad Wal-Aamal

Al-Iktissad Wal-Aamal was established in 1979 when it launched the first Pan-Arab business monthly magazine “Al-Iktissad Wal-Aamal”. In 1993, it became the first Arab media group to establish a strong start in the conference industry in the region, an activity that was solely the preserve of western institutions. The Group has organized 250 events in 25 countries, attended by more than 10,000 leading businessmen and investors from the region and worldwide.

Al-Iktissad Wal-Aamal magazine

Nominated as the leading Arab business publication in the region (according to Ipsos BES 2008, 2009, 2010), Al-Iktissad Wal-Aamal magazine, and since 1979, is still the most comprehensive source of information on Pan-Arab business and economy, delivering relevant, in-depth and timely coverage of news you can use.

With its 12 monthly regular issues and 15 special issues published with transparency and professionalism over the year, Al-Iktissad Wal-Aamal with 10% market share over all other 247 business publications in the region, is the right tool for a better understanding of major industries and country economies, as well as investment and business opportunities in the region.

When launched in November 2006, Business Islamica was the first monthly magazine of its kind in the Middle East, specifically covering all aspects of Islamic business and finance both regionally and internationally. The magazine's objective is to spearhead awareness initiatives about Shari'ah-based finance, heighten knowledge of its core principles and practices and feature the latest developments in this industry. Islamic finance, which was once considered as no more than an interesting aspect on the periphery of mainstream finance, has emerged as a major global force, developing and growing faster than its conventional counterpart. Our editorial covers interviews with key industry leaders, case studies, and features on a wide range of topics such as; Islamic Banking, Wealth Management, Takaf ul (Islamic Insurance) , Islamic investments, Marketing and Branding of Shari'ah-compliant products, Regulatory Issues, Islamic Financial Markets, Sukuk, Islamic Evolution and Global Islamic developments.

The Daily News Egypt is the only independent Egyptian daily in English, providing a sophisticated and highly targeted readership in Egypt, Daily News Egypt's readership represents the top tier of the country's purchasing power and the top notch of Egypt’s young adults. A large majority of our subscriber base consists of corporate entities and highly affluent businessmen. Our latest circulation and readership figure is 40,000. Please find our profile attached with more details about our readership. 
Daily News Egypt is always known as the official newspaper, main media sponsor in major conferences taking place in Egypt, such as Euromoney Conferences, the World Economic Forum, and all foreign & international Chambers of Commerce conferences.

First published in 1974, Gulf States News (GSN) is the Gulf-focused business information portal of Cross-border Information (CbI), a business intelligence company with a long established research focus on the politics, energy and financial sector trends of Africa and the Middle East. 

Through continual monitoring, independent research and an extensive network of local sources and on-the-ground experience, GSN has become one of the leading providers of political analysis on the region and the best source of accurate information about the business, financial and political affairs of Gulf royals, merchant families and the region’s ruling elites.

The Business Year (TBY) is a global media group specializing in economic news, research on national economies, and business intelligence across emerging markets. With operations in over 35 countries, we bring first-hand insights to investors, businesses, and governments worldwide.

Oxford Business Group (OBG) is a global publishing, research and consultancy firm, which publishes economic intelligence on the markets of the Middle East, Asia, Africa and Latin America and the Caribbean.

OBG offers comprehensive analysis of macroeconomic and sectoral developments, including banking, capital markets, energy, infrastructure, industry and insurance.

OBG’s acclaimed economic and business reports are the leading source of local and regional intelligence, while OBG’s online economic briefings provide up-to-date in-depth analysis. OBG’s consultancy arm offers tailor-made market intelligence and advice to firms operating in these markets and those looking to enter them.

Al Morakeb Group started early 19s as Al Morakeb Al Inmai magazine. In 2014, and due to the expansion of Al Morakeb Al Inamai magazine’s business and success, the company's board of directors made the big decision to create a company of a group of specialized magazines, and established Al Morakeb Group, which began to operate at the beginning of 2015.

Al Morakeb Group issues 3 different magazines:

- Al Morakeb Al Mali: banking, transport, information technology, tourism, trade, industry and other economic topics.

- Al Morakeb Al Ta’mini: insurance sector and all its divisions

- Al Morakeb Al Ikari: real estate and construction.

Published in Lebanon, Al Morakeb Al Mali, Ta’mini, Ikari and Inmai magazines are published together worldwide, and more than 10,000 copies from each magazine are distributed in Lebanon, and 65,000 in the Arab World, Mainly KSA, UAE, Egypt, Kuwait, Bahrain, Jordan, Syria, Qatar, and in Europe.


The St. Regis Abu Dhabi
Nation Tower, Corniche, P.O. Box 60476
Abu Dhabi

United Arab Emirates

Tel: (971) (2) 6944444


Photos 2016


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