Louise Pentland brings a global understanding of business, leadership, innovation and culture to her role as PayPal’s Chief Business Affairs & Legal Officer. Having spent more than 20 years serving in leadership roles, and the past decade as a C-Suite level executive, at innovative global technology companies, Louise has established herself as a key stakeholder in driving digital transformation and ecommerce. Leveraging this experience and her innate strengths as both a key problem solver and strong contributor, Louise brings deep expertise and passion for transforming companies through change leadership, driving results, creating a culture of collaboration and innovation, and building high performing functions to the PayPal leadership team.
In her role as Chief Business Affairs & Legal Officer, Louise is responsible for PayPal’s global People, Legal, Communications, Intellectual Property, Government Relations and Social Innovation functions. In this position, she drives focus on PayPal’s financial, regulatory and legal requirements across all global markets and engages stakeholders to promote PayPal’s reputation globally through corporate affairs initiatives. She is also responsible for PayPal’s People function, which leads and drives leadership excellence, culture, training, workforce planning, employee relations, compensation, benefits, as well as diversity and inclusion initiatives.
Under her leadership, PayPal has expanded affinity group offerings and employee engagement opportunities aligned with the company’s mission, vision and values, including the legal team’s international pro-bono initiative, which serves the needs of global communities.