The 2nd Annual FT Insurance Innovation Summit will bring together leading executives and industry experts to discuss the best strategies to adapt and innovate in this rapidly evolving industry.
FT Insurance Innovation Summit 2018
Driving Growth Now and Positioning for Future Success
C.V. Starr & Co
HEAR FROM PAST ATTENDEES:
“Very uncommon to attract such a high level of expertise to an inaugural event. FT pulled it off.” - Tim Nowak, Johnson Lambert
“An outstanding opportunity to learn the best practices from industry leaders that are timely and relevant to my business.” - Frankie Rowland, Northwestern Mutual
“Excellent conference highlighting innovative insurance industry trends.” - Peter Miscovich, JLL
Insurers are acutely aware of the disruption and change facing their industry. Many have taken great strides to proactively explore emerging technologies, rethink organizational structures and internal processes, and develop (or acquire) new capabilities. But industry-wide transformation and wide scale adoption do not happen overnight, and keeping pace in today’s competitive landscape isn’t just a matter of positioning for future success. Executives must also keep one foot on the pedals driving growth and customer satisfaction in the present.
As companies look to assess the return on their investments in technology, people and products, insurers have the challenging task of determining where and how to continue investing their time and resources. The industry is beginning to see that innovation is an iterative process, and savvy leaders will ensure their organizations are agile enough to respond to shifting trends, while still moving the needle forward in areas that will show immediate improvement to the bottom line.
Maurice R. Greenberg is Chairman of Starr Companies, a global insurance and investment organization. Mr Greenberg retired as Chairman and CEO of America International Group (AIG) in 2005. He formed AIG as a Starr subsidiary and served as that company’s Chairman and CEO until his retirement. Under his nearly 40 years of leadership, AIG grew from an initial market value of US$300m to US$180bn, becoming the largest insurance company in the world. He serves on the President’s Council on International Activities of Yale University, as Honorary Vice Chairman of the Council on Foreign Relations, as Vice Chairman of the National Committee on United States-China Relations, and as a member of the Board of the US-China Business Council. He is the past Chairman and Director of the Federal Reserve Bank of New York and is active on the boards of many other civic and charitable organizations around the world.
In 1990, he was appointed as Shanghai’s first Chairman of the International Business Leaders’ Advisory Council by Mr Zhu Rogii, then Mayor. In 1994, he was appointed Senior Economic Advisor to the Beijing Municipal Government. He was awarded “Honorary Citizen of Shanghai” in 1997. He is a Member of the Advisory Board of the Tsinghua School of Economics and Management, a Member of the International Advisory Council of the China Development Research Foundation and China Development Bank and numerous other distinguished Boards and academies.
A decorated US Veteran, Mr Greenberg served in both World War II and the Korean Conflict, rising to the rank of Captain and awarded the Bronze Star. Mr Greenberg was awarded the French Ordre National de la Légion d’Honneur for his service on D-Day on Omaha Beach in World War II. Later, his award was raised to that of Commandeur de l’Ordre National de la Légion d’Honneur, recognizing his leadership and contribution as Chairman of AIG. Mr Greenberg is also the Chairman of The Starr Foundation, now one of the largest private foundations in the US. Mr Greenberg received his pre-law certificate from the University of Miami and an LL.B from New York Law School. He has been granted honorary degrees from a number of institutions, including New York Law School, Brown University, Middlebury College, Bryant University and The Rockefeller University.
Cindy Forbes is Executive Vice President and Chief Analytics Officer of Manulife and is a member of the Company’s Global Leadership Team. Prior to this role, she served as Chief Actuary. Ms Forbes oversees the Company’s analytics function worldwide. She has spent more than 30 years with Manulife holding senior finance roles in the US, Investment, Reinsurance, Asia and Group Divisions. She spent seven years working in Asia, first as CFO for Manulife Japan followed by five years in HK as CFO for the entire Asia region. Manulife offers a wide range of life insurance, wealth management, pension and group benefit products across 12 countries in Asia. Ms Forbes was named one of Canada’s Most Powerful Women by the Women’s Executive Network in 2011 and again in 2015. She holds positions on a number of external boards including the International Insurance Society. Her industry knowledge and international experience, combined with the diverse roles she has held in her career, give her a unique perspective on the future state of the analytics function and the insurance industry.
Daniel Schreiber is Co-Founder and CEO of Lemonade. He is a tech leader whose passion for innovation took him from startups to the Fortune 500 (and back again). As President of Powermat, he oversaw its transformation into an industry standard and a default feature in the world's foremost smartphones (Galaxy S6), venues (Starbucks) and cars (GM). Prior to Powermat, he served as Senior Vice President, Corporate Marketing at Sandisk, with global responsibility for the company’s social media, press relations, 50 web and ecommerce sites and major rebranding. During the iPod's heyday, he served as Senior Vice President and General Manager of Sandisk's Audio-Video business unit, attaining number one market share worldwide after Apple and outselling all other brands combined. Mr Schreiber joined SanDisk via the $1.6bn acquisition of msystems, where he served as Vice President, Marketing and Business Development. He was Co-Founder and CEO of Alchemedia Inc, a content security software company, and began his career as a corporate commercial attorney.
Manish Agarwal is the General Partner of AXA Strategic Ventures (ASV), based in New York City. His primary focus is on making early stage investments in the US and helping young companies grow and scale. He sits on the boards of a number of ASV portfolio companies including, among others, Neura, Bee Financial, Limelight Health and PriceMethod. Prior to joining ASV, he held a number of investing, operational and strategic roles. Most recently, he was the Head of Financial Protection for AXA US, responsible for the company’s life insurance business. He also led AXA’s investment in Planmember and the disposal of the MONY closed block. Mr Agarwal started his career at McKinsey & Company, where he led client teams in engagements across strategy, corporate finance, and operations and technology. He earned his MS and PhD at Carnegie Mellon University and BTech at the Indian Institute of Technology.
Naveen Agarwal is Senior Vice President and Chief Customer Officer at Prudential Financial, Inc responsible for driving digital solutions, customer marketing, and deep data analytics across all of Prudential's customer segments. He also leads a set of key strategic opportunities identified to drive income growth and operational efficiencies across Prudential’s US and international businesses. His role encompasses creating customer need-driven solutions and platforms and enabling access to them in the customers’ channel of preference. He leads a team of strategists, product managers, technologists, marketers, and data scientists that work collaboratively to serve our various customers - institutions, employers, advisors and consumers. Prior to Prudential, Mr Agarwal worked for 20 years as a senior executive in several companies in Silicon Valley, including as CEO of Pricelock, a startup helping energy professionals hedge and transact physical energy contracts where he was instrumental in growing the company to multiple billion dollars in transaction volumes. He also has deep experience in financial services and was President of E*TRADE Capital Management where he managed E*TRADE's retirement, mutual fund, investment, wealth management, lending, and corporate stock plan businesses. Mr Agarwal has also served as Vice President at SunGard, driving its institutional interest rate and FX derivatives trading and risk management systems business. He remains actively involved with several Silicon Valley technology and venture capital firms, applying his entrepreneurial mindset to solve problems at scale and regularly advises startups in finance, marketing platforms, data analytics, real estate, education, and healthcare industries. He leverages his broad expertise to seamlessly connect the dots between traditional and new digital economies. Mr Agarwal holds an MBA from Haas School of Business, UC Berkeley, CA and Bachelors in Computer Science & Engineering from IIT-BHU, Varanasi, India.
Greg Baxter is Executive Vice President and Chief Digital Officer at MetLife. Building on a career in technology, strategy and innovation, he is responsible for driving MetLife's Digital strategy and execution globally. This includes setting the direction for MetLife’s Digital capability development and investments across foundational, differentiating and disruptive opportunities, and the incubation and acceleration of Digital growth opportunities. Mr Baxter has held senior business, consulting and technology roles across Asia, Europe and North America. Prior to MetLife, he was Managing Director and Global Head of Digital at Citi in New York, leading their digital transformation globally. Before Citi, he was a London-based Partner and UK Board member at Booz & Company (formerly Booz Allen Hamilton), a leading management consulting firm, where he held leadership roles across the financial services, public sector and digital practices. He started his career in Australia as a software engineer and senior project manager with IBM, delivering large technology projects in financial services and managing market leading products. He is a leading thinker and regular speaker on digital strategy, technology and disruptive innovation, and has been a guest lecturer on strategy at Oxford University, New York University and the American University in Washington. He has served on the Council (Board member) of Chatham House - the Royal Institute of International Affairs, a leading international affairs think tank. He also serves as an Economic Advisor to the Governor of Guangdong Province in China and is on the advisory board for Imperial College's Centre for Global Finance and Technology in London. Mr Baxter graduated from Monash University, Australia, with a BAS degree in Computing, and subsequently completed an MBA degree from Melbourne University.
Ben Bengtson is Senior Vice President and Global Markets Head of Cognizant’s Insurance practice. In this role, he is responsible for P&L including sales, business development, consulting, and client relationship management. Under his leadership, Cognizant’s Insurance business serves nine of the top ten Life and Retirement Carriers and seven of the top ten P&C Carriers in North America. Mr Bengtson has over 35 years of experience in advising business and technology executives in the insurance, banking, and financial services segments. He has helped clients achieve significant improvements in operational effectiveness and end-to-end managed services delivery with outcome-based performance measures. He has expertise in financial services sales and distribution, agent/broker effectiveness, customer segmentation, product development, financial management, billing and collections, claims, underwriting, and pricing. Prior to Cognizant, he spent 15 years as a Partner and Consulting Practice Leader at Ernst and Young and PricewaterhouseCoopers. Mr Bengtson has also contributed to technology innovation research published by Information Week, the Economist, the MIT Business Forum, Risk and Insurance, and CIO Magazine.
Mariel Devesa is the Head of Corporate Development and Innovation at Farmers Insurance, a Fortune 500 company and one of the nation’s leading property and casualty insurers. She is responsible for the development of relationships and programs addressing changes in the new economy to acquire and retain customers and improve existing capabilities. Ms Devesa has directly developed and lead programs generating in excess of $300m in annual revenue. Farmers was the first insurer to incorporate phone distraction in a telematics offering in 2017 and the first mainstream carrier to launch coverages for rideshare drivers in 2015; which is now live in 29 states.
Gershon Firestone is Vice President in the New Solutions Group at Swiss Re. The New Solutions Group assists Swiss Re's clients in accessing new markets and demographics by creating innovative solutions across the life insurance value chain. Mr Firestone leads the Next Generation Underwriting Strategy for Swiss Re's Life business in the US, focusing on underwriting innovations leveraging predictive models, new data sources and innovations in product design. He brings his deep knowledge of Actuarial Science together with knowledge of IT, Data Science and Underwriting to design solutions that accommodate multiple perspectives. Prior to Swiss Re, Mr Firestone was at AXA US for eight years. He worked at multiple departments at AXA, most recently leading a Life Analytics team and, before that, doing actuarial pricing for Life and Supplement Health products. Mr Firestone is a Fellow of the Society of Actuaries.
Deno Fischer is a Principal in the Customer Solutions Advisory Practice in KPMG in the US. He has more than 20 years of consulting experience focused on strategy formulation, operating models and capability build as they relate to customer experience; marketing, sales, and service; and digital strategies. During his career, he has served clients predominantly in banking and insurance, both in Europe and the US. Prior to joining KPMG, Mr Fischer co-founded SimplyBusiness, UK’s largest online insurance broker, and Memetrics, which helped companies improve the impact of their online channel through dynamic optimization of content presented to customers. He holds an MBA with distinction from Harvard Business School and taught in the Entrepreneurship Curriculum of the MBA program at the Judge Institute of Management, University of Cambridge, and has been a regular guest lecturer and business plan judge at the MBA and Executive MBA courses at London Business School and SAID Business School (Oxford).
Jennifer Fitzgerald is the CEO and Co-Founder of Policygenius, an independent digital insurance company for consumers. Since launching in 2014, the company has raised over $50m in venture capital and served millions of consumers. Previously, she was an Associate Principal at McKinsey & Company, where she advised Fortune 100 financial services companies on marketing and strategy. Ms Fitzgerald regularly shares her insights on personal finance and insurance tech and serves as an expert on the insurance industry and entrepreneurial path. Her articles have appeared in TheNextWeb, Entrepreneur Magazine, TechCrunch and The Huffington Post, and she has been quoted as a source in The Wall Street Journal, Bloomberg BusinessWeek, The New York Times and Forbes Magazine. She is a graduate of Columbia Law School and Florida State University.
Léo Grépin is Senior Vice President, Individual Insurance and Wealth (Individual) for Sun Life Financial Canada. In this role, he oversees the creation and distribution of insurance and wealth management products and solutions for the Individual business. He is responsible for Individual’s strategy of delivering holistic advice through Sun Life’s Career Sales Force and Third Party distribution channels, as well as growing the wealth management business and retirement market. Mr Grépin brings 20 years of experience, including 15 years as Senior Partner at McKinsey & Company. At McKinsey, he was a leader of the insurance practice and consulted with many of Sun Life’s senior leaders. He also served executive teams and boards of life and property-casualty insurers, asset managers, institutional investors, and private equity firms. Prior to joining Sun Life Financial, Mr Grépin was on the management team of a global asset management company. He holds a Bachelor of Mechanical Engineering from McGill University and a Science Masters in Aeronautics and Astronautics from the Massachusetts Institute of Technology.
Tom Hammond is President of US Operations at BOLT Solutions Inc. Prior to BOLT, he was with The Hartford Property and Casualty Company for more than 23 years. His experience included development and direction of Direct Response Marketing, Operational Management, and P&C Strategy. Mr Hammond was General Manager of the west coast service center operation which included over 500 staff members. More recently, he was managing Hartford Customer Contact Center strategies and JD Power certification programs. Mr Hammond has an MBA and a BS degree in Information Management from San Diego State.
Richard Hartley is Co-Founder and CEO of Cytora, an artificial intelligence company powering a new way for commercial insurers to target, select and price risk. Prior to Cytora, he worked in product strategy at eBaoTech Shanghai, a cloud technology vendor to the insurance industry. Mr Hartley holds a BA from the University of Manchester and a Master’s in Political Science from the University College London.
Lisa Henderson serves as Chief Strategist, Casualty Products and InsurTech Consulting for Milliman’s Property & Casualty practice. She is responsible for the group’s product marketing strategy, sales growth, and brand development. She specializes in strategy as it relates to property & casualty InsurTech solutions and consulting services. Ms Henderson has over 20 years of executive management experience with technology companies, with a focus on implementing market-driven strategies and solutions. Prior to Milliman, she served as Executive Vice President of Sales and Marketing for DFA Capital Management (acquired by Conning Asset Management) where she created and built product marketing and business development functions, and grew strategic partnerships with global brands. Prior to DFA, she served as CEO of Princeton Softech (acquired by IBM), pioneering a new category and market for data archiving and information life cycle management (ILM). At Princeton Softech, and in her role as Executive Vice President of Operations for LivePerson, she implemented strategic and operating planning processes based on market research and assessments, in order to achieve business objectives.
Marilyn Lion, a Partner based in the New York office of Debevoise & Plimpton LLP, is a member of the firm’s Corporate Department and the Financial Institutions Group. She focuses on corporate transactions in the insurance industry, including mergers and acquisitions and financing transactions, as well as insurance and reinsurance regulatory matters. Ms Lion is also a member of the Board of Governors of the Association of Life Insurance Counsel. Ms Lion is recognized as an Up and Coming lawyer for Insurance: Transactional & Regulatory in New York in Chambers USA (2018), in which clients call her “one of the smartest lawyers I have ever had the pleasure of working with.” She is also recognized as a Next Generation Lawyer for insurance in The Legal 500 US (2018), which notes that she has “very deep insurance industry expertise.” She was named a “2016 Rising Star” in insurance by Law360 and by Super Lawyers. Ms Lion received a JD from Harvard Law School in 2005 and a BA summa cum laude from the University of Pennsylvania in 2001. Prior to law school, Ms Lion worked as an actuarial associate at AXA Equitable Life Insurance Company. Ms Lion is a member of the Bars of New York and New Jersey.
Matthew McCorry serves as the KPMG US Insurance Advisory leader responsible for developing and executing client strategies aimed to improve core operations, customer satisfaction, and back-office support functions. He also leads KPMG’s Risk Analytics practice, which provides solutions across key client challenges through leveraging data and analytics. His team has deep knowledge and experience helping clients migrate through significant front and back office operating model changes necessary to meet business performance and regulatory demands.
He has over 20 years of experience providing assurance and advisory services to a broad range of insurance and wealth management clients based in the Americas, Europe, Asia Pacific, and the Middle East. He spent six years working in Europe and Asia, serving the industry’s largest global organizations.
He is a member of KPMG’s US Insurance leadership and Financial Service leadership teams. He resides in Charlottesville Virginia and serves as a board member of Reading Is Fundamental in Washington, DC.
Maroun Mourad, President of ISO Commercial Lines, a Verisk Analytics business, is a data analytics and insurance industry executive. He has profitably grown businesses for 19 years in the US, UK, Europe, and Emerging Markets. While working at Gen Re, AIG, Arch, and Zurich in leadership roles, he served clients across underwriting (production & technical), operations, and general management. He led teams and P&Ls in personal and commercial lines spanning multiple customer segments, distribution channels, and cultures. His laser focus on team building, customer centricity, and delivering quality results enabled business transformations in established, startup, and turnaround environments. Mr Mourad is an industry thought leader, public speaker, volunteer, and mentor. His first book, The Insurance Management Playbook: A Leader’s Guide, published in 2014, stands testament to his passion for the insurance business. He received his Bachelor of Arts and Juris Doctor degrees from the University of California, Berkeley.
Robert Mozeika is Innovation Executive at Munich Reinsurance America, Inc, where he works with the Reinsurance Division to investigate clients’ strategic business needs in order to identify potential technology startup solutions. Based in Princeton, he is a member of the Reinsurance Division Leadership Team. Mr Mozeika is instrumental in helping clients develop plans to integrate this technology into their organizations. For the past two years he served as an Innoscout in Silicon Valley. In that position he was responsible for partnering with technology companies that could enhance Munich Re’s business processes, developing new emerging products, and exploring new business models. While in Silicon Valley, he established a leadership position in the InsurTech space, acquired vast knowledge of technology trends and established an extensive network of technology partners. Mr Mozeika will continue to play a key role in Munich Re’s relationship with Plug N Play and bring to market trends in the InsurTech space.
Ted Nickel was appointed by Governor Scott Walker as Commissioner of Insurance for the State of Wisconsin in 2011. In addition to supervising the Office of the Commissioner of Insurance (OCI) staff and serving as the chief regulator of insurance, Commissioner Nickel is the final adjudicator of all administrative actions. He co-vice chairs the Governor’s Council on Financial Literacy; is a member of Governor’s steering committee on autonomous and connected vehicle testing and deployment; supervises the Injured Patients and Families Compensation Fund, Local Government Property Insurance Fund, and State Life Insurance Fund; and serves on the Wisconsin Retirement Board.
Commissioner Nickel recently concluded his term as the 2017 President of the National Association of Insurance Commissioners (NAIC). He currently serves on the Executive Committee, Government Relations Leadership Council, Health Insurance Committee, and the Internal Administration Subcommittee, and is co-vice chairs the Innovation and Technology Taskforce. He is a member of the NAIC American Indian and Alaska Native Liaison Committee and serves on other NAIC task forces and committees. He chairs the Mortgage Guaranty Insurance Working Group and is a member of the International Association of Insurance Supervisors (IAIS).
In 2014 the Commissioner was appointed to the Federal Advisory Committee on Insurance which advises the Federal Insurance Office. He previously worked for almost 18 years as Director of Governmental and Regulatory Affairs for Church Mutual Insurance Company in Merrill, Wisconsin. He has served on the board of directors of the Wisconsin Insurance Alliance, including serving as Chair. He was on the board of directors of the Wisconsin Insurance Security Fund and the Oklahoma Property Casualty Insurance Guaranty Association, and was as a member of the Legal and Government Affairs Committee of the Property Casualty Insurers Association of America. Commissioner Nickel earned his BSc Degree in Business Administration with a concentration in Finance from Valparaiso University.
As a Partner at XL Innovate, Martha Notaras focuses on new business models as well as data and analytics startups who create insurance-specific solutions. She has more than 20 years of investing and corporate development experience in technology, information, and financial services companies, and has served as Board Director for more than a dozen portfolio companies. Her current investments include Cape Analytics, Pillar Technologies, GeoQuant, and Notion.
Gina Papush is the Global Chief Data and Analytics Officer for QBE Insurance Group, one of the top 20 global insurance and reinsurance carriers. She is recognized for proven leadership and expertise in analytic innovation and data-driven strategies that accelerate business growth in complex environments. During her 20+ year career, she successfully built leading decision analytics and information management capabilities across diverse industries and business models, delivering significant business results. As a Global Chief Analytics and Data Officer for QBE, Ms Papush is spearheading the development of big data analytics and decision science capabilities for the firm globally. Prior to joining QBE, she headed the mortgage decision analytics and management team for Citigroup’s Global Consumer Banking unit and held various leadership positions within financial services and consulting industries. Her experience includes leading data science, information management, customer analytics, research, and strategic business planning for retail banking, consumer lending and credit, traditional and digital retail, healthcare and pharma, manufacturing, and entertainment industries. She began her career in the field of environmental statistics. Ms Papush has served as Advisory and Executive Board member for data analytics/AI and insurtech startups. She holds an MS in Statistics from the University of Maryland, where she also completed her PhD qualifications.
Sean Ringsted is Executive Vice President, Chief Digital Officer and Chief Risk Officer for Chubb Group. Mr Ringsted leads Chubb’s digital efforts aimed at transforming the company into a digitally integrated organization. He is also responsible for the continued development and implementation of Chubb’s risk management strategy, risk management framework and related processes across the company. Mr Ringsted has 25 years of experience in the insurance industry and was appointed Chief Digital Officer in 2017. He has served as the company’s Chief Risk Officer since 2008, prior to ACE’s acquisition of Chubb in 2016. Mr Ringsted was named Executive Vice President, ACE Group, in March 2014. Mr Ringsted’s previous leadership roles at the company include serving as Chief Actuary, Executive Vice President and Chief Risk Officer for ACE Tempest Re, and Senior Vice President and Chief Actuary for ACE Tempest Re. Prior to ACE, he was a Consultant at Tillinghast-Towers Perrin. Mr Ringsted holds a B.S. degree in Biochemistry from Bristol University and a Doctorate in Biochemistry from Oxford University. He is a Fellow of the Institute of Actuaries (FIA).
Todd Rodgers is the Chief Technology Officer at Haven Life, a life insurance startup that takes a customer-centric, digital approach to improving the life insurance buying experience. In this role, he oversees development teams to ensure delivery of a next generation customer experience in the life insurance industry. Mr Rodgers has extensive leadership experience in defining and delivering large-scale strategic technology platforms in financial companies. Prior to joining Haven Life, he was at the Citi Private Bank, where he managed global development teams that worked to address complex financial needs of high-value clients.
Satadru Sengupta has been a practicing Data Scientist for more than ten years. Before DataRobot, he led the Global Distribution Analytics at the AIG Science Team and previously worked with Liberty Mutual Insurance and Deloitte Consulting. In his current role as the General Manager of Insurance he runs the insurance practice at DataRobot, where he spends half his time on strategy, thought leadership and client advisory, and the other half doing hands-on work on the front line.
Kristina Tomasetti is a Strategic Innovation Director in P&C, supporting the Claims team. She has been in the insurance industry for 19 years and has led teams of all adjuster level skills, from entry-level claims to seasoned injury examiners. Ms Tomasetti joined USAA’s P&C innovation team in 2015, using her vast claims experience to find innovative ways to transform the business. She has overseen USAA’s drone program, led the machine learning and AI teams, and is guiding how the claims experience evolves as the insurance industry continues on its digital journey.
Before this she was a Director for the company, overseeing auto total loss and auto non-injury teams, having previously served as a Claims Staff Advisor, overseeing varying processes for auto claims and phone operations. Prior to moving to USAA’s San Antonio office in 2010, Ms Tomasetti was based in Norfolk as an entry-level Claims Adjuster, progressing to become Catastrophic Injury Examiner. During this time she completed her Master’s of Science in Management at Troy University , which timed perfectly with her move into management. She also holds a Bachelor’s of Science degree from Virginia Tech.
Scott Walchek is a renowned Silicon Valley technology entrepreneur who has spent more than 25 years building companies that deliver world-class innovation in software, emerging media, and commercial online marketplaces. After leading Sun Microsystems' Product and Marketing team for its Tops Division, he joined Macromedia as its Product and Marketing lead. Over the next five years, he delivered some of the creative industry's most innovative software and ushered in the age of desktop multimedia communications. Following Macromedia's IPO in 1993, he became CEO of publicly traded interactive media developer and publisher Sanctuary Woods, an affiliate-label of Electronic Arts. In 1996, he pioneered the leading technology company for the proliferation of consumer online shopping. In 1998, he sold it to Inktomi (leading search provider before Google), where he served as its Head of E-Commerce. Following his tenure there, he founded Integrity Partners LLC, a boutique VC fund investing in numerous technology companies, and served on its portfolio companies’ boards of directors. In the early 2000s, Mr Walchek expanded his experience to include film and music publishing, med-tech nanotechnology, oil and gas exploration and commercial real estate. Around that time, he co-led the seed investment in China's dominant search engine, Baidu, where he served as a Director until its historic IPO in August 2005. In 2006, he formed the W Charitable Foundation with his wife and four children. In 2008, he founded electronic consumer debt trading platform DebtMarket, which he sold to Intercontinental Exchange in 2011. He founded Trov Inc. in 2012 and serves as its CEO and Chairman of the Board. Mr Walchek performed his undergraduate studies at University of California at San Diego.
Chair and Moderators (2)
Oliver Ralph is the Insurance Correspondent at the Financial Times. Prior to this Mr Ralph was Deputy Head of Lex since 2014, specialising in banking, finance and consumer. He has also been a Lex writer and, prior to this, the FT UK Companies Editor. He joined the Financial Times in 2009, having worked at Investors Chronicle from 2000 to 2009 and Euromoney from 1998 to 2000. He graduated from the University of Edinburgh in 1996.
Alistair Gray is US Financial Correspondent at the Financial Times (FT) in New York. Previously, he served as Insurance Correspondent based in London. He joined the financial services team after three years as a reporter on the companies desk. Before that he covered markets in London and New York. Mr Gray joined the FT as a graduate trainee in 2007.
Agenda - 11th Apr
8:00amBreakfast and Registration
Oliver Ralph, Insurance Correspondent, Financial Times
8:50amKeynote: Getting from Market Disruption to Market Adoption
This opening keynote provides context for the day, discussing the major trends impacting today’s insurers and highlighting the progress made thus far. What areas are beginning to see widespread market adoption of disruptive technology, and where is the industry headed?
Matthew McCorry, Principal, Insurance Advisory Leader, KPMG LLP
9:15amPanel Discussion: Reviewing the Digital Scorecard
The pace of digital transformation is accelerating all along the value chain, from marketing and customer acquisition to underwriting and claims. This panel will share their experience utilizing digital tools and technologies to lower costs, drive stronger customer loyalty and engagement, and enhance profitability throughout the organization.
Greg Baxter, Executive Vice President and Chief Digital Officer, MetLife
Deno Fischer, Principal, Customer Solutions Advisory Practice, KPMG
Sean Ringsted, Executive Vice President, Chief Digital Officer and Chief Risk Officer, Chubb Group
Todd Rodgers, Chief Technology Officer, Haven Life
Kristina Tomasetti, Strategic Innovation Director, USAA
Moderated by: Alistair Gray, US Financial Correspondent, Financial Times
10:35amKeynote Interview: Connecting the Dots Between Traditional and New Digital Economies
We know that trends in robotics, AI, fintech and insurtech will ultimately transform the insurance industry, but how will this directly translate to improved customer experience? How can insurers harness new technologies to better understand consumers and meet their expectations?
Naveen Agarwal, Senior Vice President and Chief Customer Officer, Prudential
Interviewed by: Alistair Gray, US Financial Correspondent, Financial Times
11:00amPanel Discussion: Driving Growth through Distribution
Distribution strategies continue to evolve as insurers devise ways to better utilize technology to support traditional distribution networks, as well as ways to reach customers through new channels. This panel of experts will discuss technology-led shifts in the overall distribution landscape: What key capabilities do so-called “bionic agents” need in order to increase cost efficiency and revenue growth? Will online-only and mobile-first channels become more prevalent as customers demand greater transparency and speed in the purchasing process? What new market opportunities are developing as insurers experiment with partnerships that extend beyond financial services and into the tech industry?
Ben Bengtson, Senior Vice President, Global Leader Insurance Industry Markets, Cognizant
Jennifer Fitzgerald, Co-Founder and CEO,Policygenius
Léo Grépin, Senior Vice President, Individual Insurance and Wealth, Sun Life Financial Canada
Tom Hammond, President US Operations, BOLT Solutions
Moderated by: Oliver Ralph, Insurance Correspondent, Financial Times
12:50pmKeynote Interview: Putting a Stake in the Ground
This keynote examines the decision-making process executives are using to determine what is and is not working in their pursuit of innovation and change.
Maurice Greenberg, Chairman and CEO, C.V. Starr & Co
Interviewed by: Oliver Ralph, Insurance Correspondent, Financial Times
1:15pmPanel Discussion: Deepening the InsurTech Relationship
The insurance industry continues to court insurance technology solutions through strategic investments, acquisitions and in-house efforts. What does the next stage in the relationship look like as the insurtech landscape matures and firms begin to demand more from their investments? Which insights and applications are delivering immediate gains, and what capabilities are insurers willing to wait for?
Manish Agarwal, General Partner, AXA Strategic Ventures
Lisa Henderson, Chief Strategist, Casualty Products and InsurTech Consulting, Milliman
Robert Mozeika, Innovation Executive, Munich Reinsurance
Martha Notaras, Partner, XL Innovate
Scott Walchek, Founder, CEO and Chairman, Trov
Moderated by: Alistair Gray, US Financial Correspondent, Financial Times
2:10pmPanel Discussion: Automation, Artificial Intelligence and Machine Learning
For those who do not have a deep understanding of data science, it can be difficult to discern the value of, and distinguish between, technologies that promise gains through automation, artificial intelligence, and AI’s newer cousin machine learning. This panel of experts will provide examples of each and discuss how the insurance industry will be impacted both immediately and in the future.
Richard Hartley, Co-Founder and CEO, Cytora
Cindy Forbes, Chief Analytics Officer, Manulife
Gina Papush, Global Chief Data and Analytics Officer, QBE Insurance Group
Satadru Sengupta, General Manager, Insurance, DataRobot
Moderated by: Oliver Ralph, Insurance Correspondent, Financial Times
3:00pmDialogue: Building Insurance for the 21st Century
What will it take to advance the industry in measurable and meaningful ways?
Daniel Schreiber, Co-Founder and CEO, Lemonade
In conversation with: Oliver Ralph, Insurance Correspondent, Financial Times
3:20pmPanel Discussion: The Changing Nature of Risk
Technological advancements and the proliferation of data are altering the ways insurers assess and underwrite risk, creating new types of risk that need to be managed, and in some cases, reducing the incidence of risk events. As the nature of risk evolves, so too must the industry and the regulatory parameters it operates within. What are the implications from a product development and innovation standpoint? Where are there opportunities for growth? What assumptions need to be reevaluated, and what can cultural shifts and market trends tell us about the future of insurance?
Mariel Devesa, Head of Corporate Development and Innovation, Farmers Insurance
Gershon Firestone, Vice President, New Solutions Group, Swiss Re
Marilyn Lion, Partner, Debevoise & Plimpton
Maroun Mourad, President, ISO Commercial Lines, Verisk Analytics
Ted Nickel, Commissioner of Insurance for the State of Wisconsin; Most recent past President (2017), National Association of Insurance Commissioners
Moderated by: Oliver Ralph, Insurance Correspondent, Financial Times
Oliver Ralph, Insurance Correspondent, Financial Times
- Understand applications for new and innovative technologies coming down the pipeline that will impact the way insurers do business in the future.
- Gain insights from experts on how to better identify and capitalize on future technology and consumer trends.
- Learn from the leading innovators in the industry what areas for investment currently offer the most compelling new business opportunities.
- Hear from regulatory authorities about their views on innovation and guidance for the road ahead.
- Network with senior executives from leading regional and nationwide insurance companies, as well as technology and industry experts.
The FT Insurance Innovation Summit will bring together CEOs, CFOs, CIOs, Chief Customer Officers, Chief Technology Officers, Heads of Business Strategy, Heads of Research & Development, VP Marketing & Sales, Heads & VP Business Development, CMOs, etc. and other senior-level executives in the following sectors:
- Property & Casualty Insurance
- Life Insurance
- Non- Life Reinsurance
- Credit Rating Companies
- Technology Consultants
- Technology and Research Providers
Strategic Partner (1)
At KPMG, we come to work every day because we are passionate about solving the business challenges that keep you up at night. The 35,000 partners and professionals in our U.S. member firm—part of the global KPMG network that is approximately 200,000—have a rich understanding of the realities of your industry, because they have been there themselves. Some of the best and brightest in their fields, our people work directly alongside companies of various shapes and sizes, in all 50 states, to pinpoint and deliver practical, customized business services that drive real results.
That is why in times of both opportunity and uncertainty, the biggest names in business trust KPMG to provide the clear direction they need to deliver against today’s demands while anticipating the vast possibilities of tomorrow.
Lead Sponsor (1)
DataRobot provides the fastest path to the AI competence for organizations of all sizes through its Automated Machine Learning platform. For any 21st-century insurance company - large, medium, or small, AI & machine learning has to be a core capability. From Distribution, Marketing, Underwriting to Claims & Operations - AI applications are driving profitable growth for companies through better and faster decisions and making their customers highly satisfied. With DataRobot platform, organizations develop, integrate, and operationalize AI applications across all core functions. Moreover, DataRobot offers on-demand strategic advisory and AI courses for executives and analysts. This moves them significantly in the AI-competence maturity curve. Founded in 2012, and built by insurance veterans with more than 100+ years of combined experience from several F100 companies, DataRobot raised $125 million in funding, grew to a 300+ organization, and has a global customer base that covers a large number of global F500 companies from a variety of industries. Please visit www.datarobot.com/insurance for more information, a product demo, or simply chat with one of our industry experts.
Associate Sponsors (6)
BOLT® Solutions, Inc., the leading provider of digital distribution solutions to the P&C insurance industry, is helping insurers transform the way they sell and market products to consumers and small business owners. Designed to support direct-to-consumer distribution, as well as agents and underwriters, the innovative BOLT PlatformTM easily appends to existing technology and seamlessly connects with back office systems, putting customer data, the power of analytics, and a vast selection of products in one accessible location.
Empowered with a digital distribution platform that offers a universal market network of products, the BOLT Platform enables carriers to boost premiums by offering consumers product choice and anytime, anywhere purchasing power. Insurers gain the ability to meet all of the customer's needs through their channel of choice without underwriting all of the risk. With the channels, tools, and products necessary to engage customers, insurers watch acquisition and retention rates rise and revenues soar.
BOLT has led the InsurTech charge toward innovative and powerful answers to the contemporary challenges insurers face. The BOLT Platform is the only digital distribution solution offering both personal and commercial product lines through a universal market network.
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We serve 7 of top 10 global insurers and 33 of the top 50 US carriers.
Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cytora is an artificial intelligence company powering a new way for commercial insurers to target, select and price risk. With the Cytora Risk Engine, insurers can measurably grow premium and reduce loss ratios while delivering more accurate prices to customers. Cytora is backed by leading venture capital, global insurance companies and builders of some of the world's most successful technology companies including Funding Circle, Risk Management Solutions, Indeed.com, and Swiftkey.
Debevoise & Plimpton’s Global Insurance Practice has long been distinguished by insurance regulatory capabilities of the highest quality. The firm advises clients on the regulatory aspects of their most important transactions and counsels boards of directors and senior management on the regulatory developments that most significantly affect their businesses. In 2018, Debevoise was ranked as a leading firm for Insurance in Chambers and The Legal 500 US, recognized for Technology: Data Protection and Privacy by The Legal 500 US, and for FinTech Legal by Chambers USA.
The practice’s regulatory capabilities, in conjunction with our experience in cybersecurity and data privacy, stand our clients in good stead as they lead the charge for innovation within the insurance industry. Debevoise specializes in the relevant regulatory constraints associated with the development and adoption of emerging technologies, and we are expert at negotiating the associated risks. Our insurance attorneys work closely with the firm’s world-class privacy attorneys, providing a collaborative approach to the business-critical privacy, data protection and data security issues that are vital to the continued growth and success of the insurance industry.
Milliman is among the world's largest providers of actuarial, risk management and technology solutions. Our data, consulting and advanced analytics capabilities encompass healthcare, property & casualty insurance, life insurance and financial services, and employee benefits. Founded in 1947, Milliman is an independent firm with offices in major cities around the globe. We serve the full spectrum of business, financial, government, union, education, and nonprofit organizations.
Verisk Analytics is a socially responsible global company operating in 29 countries around the world. Verisk’s industry-leading brands for insurance include ISO, Xactware, and AIR Worldwide.
Verisk’s insurance solutions provide risk assessment and decision analytics to property/casualty insurers, reinsurers, risk managers, and regulators. Verisk has expertise in underwriting, rating, claims, fraud prevention, catastrophe management, cyber security, premium audit, loss control, Internet of Things (IoT), telematics, and enterprise risk management. Verisk provides data and statistical services, insurance policy programs, and compliance and reporting services.
Learn more at www.verisk.com
Supporting Partner (1)
In addition to being a global credit rating agency, AM Best is a publisher of (re)insurance industry references and resources, online and in print. AM Best's flagship publication, Best's Insurance Reports, is made up of detailed analytical reports on thousands of insurers in the U.S., Canada, U.K., Continental Europe, Asia-Pacific and across the rest of the world. AM Best's Financial Suite presents value-added data from insurers' financial statements. A respected source of original news reporting on the insurance industry, Best's Insurance News & Analysis is a comprehensive service that provides access to special reports, statistical studies, the BestWeek news wrap-up, Best's Review monthly magazine, and the BestDay daily news digest from the A.M. Best Company.
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