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FT Future of Retail 2019

London |
Speakers include:
Mary  Portas

Mary Portas

Portas

Henry Birch

Henry Birch

Shop Direct

Frans  Muller

Frans Muller

Ahold Delhaize

Overview

The FT Future of Retail Summit was launched in 2016 to bring strategic and behind-the-scenes insights from the ground-breaking retail CEOs who are re-purposing their physical spaces for the digital and post-digital era.

The themes and topics for the FT Future of Retail Summit arise out of our in-depth conversations with leading retail thinkers and practitioners as they develop their responses to the shifts in consumer behaviour, technology and business models disrupting the retail landscape.

What is a shop? Identity crisis & metamorphosis

With e-tailers offering free delivery, endless choice, competitive pricing, and painless returns policies all from the comfort of the living-room sofa, what’s the point of going to the shops? It’s a question that, in the face of declining margins and footfall across all markets and in all retail segments, traditional retail CEOs are working very hard to address. The answer lies in interrogating the idea of the physical shop itself. What is a shop, and what is it for? Getting the answer to this right, and transforming the physical space accordingly, is key to survival in the bricks and mortar retail world.

There is no doubt that being a physical shop has its advantages. But in order to continue to drive growth alongside and in partnership with its virtual online self, the physical store is going through a metamorphosis. Shops can no longer sit passively on the high street. They have to turn themselves into exciting destinations. Shops need to become places where shoppers can access broad 'know-how' not just basic product expertise. Shops need to get better at taking and fulfilling orders. The physical store needs to get smarter at understanding what customers want.

Accomplishing this metamorphosis brings with it some painful challenges and difficult decisions. Speakers at the annual FT Retail Summit reveal the decisions they are making and the strategic and operational implications these decisions imply.

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fallback Add to my Calendar 09/18/2018 10:00:0011/18/2019 09:00:00trueFT Future of Retail 2019The FT Future of Retail Summit was launched in 2016 to bring strategic and behind-the-scenes insights from the ground-breaking retail CEOs who are re-purposing their physical spaces for the digital and post-digital era.The themes and topics for the FT Future of Retail Summit arise out of our in-depth conversations with leading retail thinkers and practitioners as they develop their responses to the shifts in consumer behaviour, technology and business models disrupting the retail landscape.What is a shop? Identity crisis & metamorphosisWith e-tailers offering free delivery, endless choice, competitive pricing, and painless returns policies all from the comfort of the living-room sofa, what’s the point of going to the shops? It’s a question that, in the face of declining margins and footfall across all markets and in all retail segments, traditional retail CEOs are working very hard to address. The answer lies in interrogating the idea of the physical shop itself. What is a shop, and what is it for? Getting the answer to this right, and transforming the physical space accordingly, is key to survival in the bricks and mortar retail world.There is no doubt that being a physical shop has its advantages. But in order to continue to drive growth alongside and in partnership with its virtual online self, the physical store is going through a metamorphosis. Shops can no longer sit passively on the high street. They have to turn themselves into exciting destinations. Shops need to become places where shoppers can access broad 'know-how' not just basic product expertise. Shops need to get better at taking and fulfilling orders. The physical store needs to get smarter at understanding what customers want.Accomplishing this metamorphosis brings with it some painful challenges and difficult decisions. Speakers at the annual FT Retail Summit reveal the decisions they are making and the strategic and operational implications these decisions imply.FT-Future-of-Retail-2019a49f2facedf1156aa8fb2933f60402c4MM/DD/YYYY

FT Future of Retail Summit Testimonials

"The FT Future of Retail Summit provides a unique opportunity to get new perspectives from Retail industry Leaders to help shape the strategy of your own organization.” Klaas Mantel, Head of Global Convenience Retail, Shell

"For three years, we have sponsored and attended FT Future of Retail as it is the leading event in Europe for retailers to discuss and share how to respond to the strategic challenges facing the sector. The speakers are always diverse and challenging. With c. 150 participants it encourages open dialogue between delegates and attendees.” James Hammersley, CEO & Author, GoodGrowth

"I was impressed by the quality of the speakers, from Sainsbury’s CEO to Ocado’s Head of product. The event was informative and all the attendants were keen to connect and create tomorrow’s retail together. Looking forward to the next edition!" Maria Marchi, Marketing Manager, Stuart

"An opportunity to explore and develop views of what will be needed to drive future success in Retail.” Chris Taylor, Retail Advisor, Sole Trader

“Another excellent line up of speakers and delegates makes this a must attend event for anyone serious about Retail. Three in a row - excellent work from the FT!” Steve Leach, Sales Director, Nisa

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Keynote Speakers (4)

Mary  Portas

Mary Portas

Founder and Chief Creative Officer
Portas

Mary Portas, founder and CCO of Portas, a brand consultancy and creative agency. Known to the nation through her TV shows as Mary, Queen of Shops, Mary has made an indelible mark on British retail across her career. By aged 30 she was on the board of Harvey Nichols. Working as their Creative Director Mary transformed the luxury department store in London’s sexiest fashion destination. Mary has written columns for most national media on retail and consumerism, published three books, advised Government on the future of High Streets, launched her own fashion label as well as kickstarting the return of British manufacturing with her brand Kinky Knickers. Her proudest achievement to date is the creation of Mary’s Living and Giving shops for Save The Children. Currently the most profitable charity shops in the UK, she has opened 25 and counting and has raised over £ 13million to date. Mary’s most recent book Work Like a Woman is about the empowerment of women in work culture.

Henry Birch

Henry Birch

Group Chief Executive
Shop Direct

Henry Birch joined Shop Direct in May 2018, having previously been chief executive officer of FTSE 250- listed Rank Group plc. During his four years at Rank Group, Henry led the business through a wide- reaching strategic overhaul to create the UK’s largest multichannel gaming operator.

Prior to joining Rank, Henry spent four years as CEO of William Hill Online, where he launched the company’s mobile business. He started his career working in the House of Commons and holds an MBA from Stanford Graduate School of Business.

As the UK’s largest integrated pureplay digital retailer and financial services provider, Shop Direct has annual sales of £1.96 billion delivered through its brands Very.co.uk, Littlewoods.com, VeryExclusive.co.uk and LittlewoodsIreland.ie. The brands receive an average of more than 1.4 million website visits every day, with 74% of online sales completed on mobile devices.

Shop Direct exists to make good things easily accessible to more people. With their multi-category range of famous brands, technology and data capabilities and unique financial services products offering flexible ways to pay, they’re well placed to deliver on that promise.

The company sells more than 1,800 famous brands, including big name labels and their own exclusive brands. They have four million customers and deliver 49 million products every year and their free click-and-collect service, CollectPlus, delivers to 7,000 stores across the country, increasing ease and convenience for customers.

Frans  Muller

Frans Muller

CEO
Ahold Delhaize

Frans Muller is a prominent speaker on the topic of consumption and the effects of the world’s ever-increasing population. He is the president of the European Retail Round Table (ERRT) and serves on the board of directors of the Food Marketing Institute Inc. He is a longtime White Badge holder at the WEF and has regularly joined panels, in his role as CEO of Delhaize Group (a Belgian supermarket MNC which merged Dutch MNC Ahold) and prior to that as a Management Board member of European retail MNC METRO AG. 

Ahold Delhaize is a top-five player in the global supermarket sector with a transatlantic footprint and the dominant East Coast player in the States with Stop & Shop, Food Lion, Giant, Hannaford, Giant/Martin’s and online grocer Peapod in its portfolio. The company operates 21 brands in 11 countries, serving 50 million customers a week through 6,500 stores and employing 370,000 people. The company has a strong focus on Sustainable Retailing, one pillar of which is all about curbing food waste. 

Richard Pennycook

Richard Pennycook

Co-chair
Retail Sector Council

Richard Pennycook recently stepped down as CEO of the Co-op in order to pursue a portfolio career, having joined in 2013 as part of a team which saved it from near collapse. He has over 25 years’ experience in retail, starting with the management buyout of Allders in the late 1980s. Over the years, he has been involved in the growth of J D Wetherspoon and the turnarounds of Laura Ashley, Welcome Break, Bulmers and Morrisons.  Richard is non-executive Chairman of The Hut Group, Chairman of Howdens Joinery, Fenwicks and BRC. He’s Co-chair of the Retail Sector Council and also lead non-executive Director of the Department of Education.

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Chair (1)

Jonathan  Eley

Jonathan Eley

Retail Correspondent
Financial Times

Jonathan was appointed retail correspondent in April 2018. Previously, he was deputy head of the Lex column and before that, personal finance editor. He also spent 12 years in various roles at Investors Chronicle, an FT group publication for private investors. He is a graduate of Aston University.  

Moderators (2)

Laura Onita

Laura Onita

Retail Correspondent
Evening Standard

Laura Onita is the Evening Standard’s retail correspondent. She previously covered enterprise for The Sunday Times and wrote its popular ‘How I made it’ column.

Kate Hardcastle MBE

Kate Hardcastle MBE

TV Expert and co-founder of Insight with Passion

Kate Hardcastle is the UK's leading 'go-to' business expert on consumer insight for National TV & Media. Kate has added her unique brand of knowledgable commentary to thousands of interviews for TV & Radio outlets including BBC, ITV, Channel 4,  Sky News. She has also presented leading consumer shows Rip Off Britain (BBC 1) What Britain Bought (Channel 4) Battlefront (Channel 4) and Inside Out (BBC 1) as well as being the consumer champion for hit ITV 1 consumer show – Eat Shop Save (new series starts in July 2018) Her work is respected globally, projects have included the successful turnaround of ailing retail brands & shopping centres, the creation of powerful consumer brands & consultant to oversee business redevelopment, restructure and takeovers.

Future of Retail 2019 Advisory board

Many thanks to the FT Future of Retail Advisory Board for their valuable intellectual input:

  • Josie Cartridge, Customer Director, River Island
  • Lindsay Claydon, Director Brand & Community, Europe, Lululemon
  • Peter Cross, Customer Experience Director, John Lewis
  • Margaret McDonald, former CEO, Victoria Secret
  • Richard Pennycook, Co-Chair, Retail Sector Council, former CEO, Co-op
  • Terry von Bibra, General Manager Europe, Alibaba Group
  • Angelo Zegna, Head of Stores, Appear Here 
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Circular Dialogues

What is a Circular Dialogue?

A scheduled space built into the programme for our audience to reflect on what’s just been said on stage, and to share personal experiences with peers, speakers, and journalists.

Who's involved?

You will meet a mix of retail sector movers & shakers through small group conversations to help deepen understanding and share experiences of the most topical retail sector challenges. These circular dialogue sessions are also a great way to add to your professional contacts list. Bring plenty of business cards!

What's the benefit to you?

Conference formats sometimes overlook the need for delegates to talk about what's just been said on stage. It can feel like going to see a really good film and then not be given the opportunity to unpick it afterwards. The circular dialogues are an informal opportunity for you to have your say about what's just been said on stage, while it is still fresh in your mind.

"Interestingly, I find at FT events that it is the roundtable discussions that I enjoy the most. I sat with fascinating people at the top of their game. I don't think there are any other events other than those hosted by the FT Live that facilitate this (hence why I always clear my diary to attend these events)."

"Disrupting the standard format of conferences by engaging everyone in great discussions and interactive sessions."

 

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Benefits of Attending

Discover what's in store for the physical and virtual shop of the future. Join our high-level audience of retail CEOs and their leadership teams from across the UK and Europe, and in just one day:

  • Hear exciting retail start-ups and iconic global brands share their thoughts on the future of the shop and shopping
  • Escape from the retail 'echo chamber' and hear from leaders outside retail that are transforming their businesses
  • Learn how retailers from around the world are harnessing disruption for growth
  • Discover how the next generation of young retailers are bringing the shopping experience even closer to the shopper
  • Translate speaker insights and analysis into bottom-line impact for your business
  • Grow your list of influential business contacts from across the retail eco-system
  • Meet new strategic partners that could add competitive value and safeguard market share
  • Mix with some of the brightest minds in retail
  • Iconic retail brands and exciting new start-ups brought together under one roof.
  • Translate speaker and peer insights into more customers, higher sales & increased profits for your brand.
  • Grow your list of influential contacts from across the retail ecosystem.
  • Escape from the echo chamber: hear how repeatable strategies are paying off in other sectors of the economy.
  • Attendance at the FT Future of Retail Summit is exclusively for senior UK and European retail executive and their partners
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Venue

Marriott Grosvenor Square
Grosvenor Square
(Entrance on Duke Street)
London W1K 6JP

United Kingdom

Tel: +44 (0) 20 7499 6363

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Contact us

Charlotte Allum
Sponsorship Opportunities
Financial Times
FT Live Delegate Services - EMEA
Delegate Booking and Registration Enquiries
Financial Times
Michaela Ridgway
Speaking Opportunities
Financial Times
Amy Brazewell
Strategic Marketing Manager
Financial Times