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FT Future of Retail 2019

Turning disruption into growth

London |
Speakers include:
Ulric Jerome

Ulric Jerome

MATCHESFASHION.COM

Peter Freedman

Peter Freedman

Consumer Goods Forum

Mary  Portas

Mary Portas

Portas

Overview

The FT Future of Retail summit is our big picture, mega-trends event for large online and bricks and mortar retailers from across the UK and Europe. As the impact of new technologies and changing consumer expectations continue to ricochet through the retail ecosystem, the 4th annual summit will address the hottest issues through probing interviews and panel debate with the pioneering CEOs and industry leaders reinventing their businesses for the 21st century.

 

The roll-call of disruptive forces impacting retail is getting longer: Brexit, digitization, new players entering the market in unprecedented numbers and turning existing business models upside-down, the lengthening shadow of climate change, GDPR, personalisation, AI, quantum computing, driverless cars, algorithms, and blockchain, to name quite a few. The FT Future of Retail summit showcases some of the new strategies retail CEO’s are adopting to turn these forces of disruption into engines of growth for their businesses.

Underpinning the conversations at this year’s summit is the imperative that retail growth is sustainable and responsible. Progressive retailers from around the world will shine a light on how they are responding to the consumer-led push for more transparent, sustainable, and values-driven business practices.

 

 

Some of the topics to be discussed include:
 

  • Sustainable Retail: How are retailers integrating social and ecological sustainability practices into their enterprise DNA – as well as beyond the company’s walls - to improve competitive positioning?
  • Getting Truly Personal: In the era of increasingly ‘granular’ personalisation, how can retailers maximize the power of data-driven insight?
  • Boom or Bust: What will Brexit mean for European retailers with operations in the UK, and vice versa?
  • M&A: What does the deal environment look like for European and UK retailers in 2019?
  • Horizon Scanning: What do retailers and retail analysts see as the early warning signs of disruptive forces forecast to hit the sector further down the line?
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fallback Add to my Calendar 09/18/2019 08:00:0009/18/2019 17:31:00trueFT Future of Retail 2019The FT Future of Retail summit is our big picture, mega-trends event for large online and bricks and mortar retailers from across the UK and Europe. As the impact of new technologies and changing consumer expectations continue to ricochet through the retail ecosystem, the 4th annual summit will address the hottest issues through probing interviews and panel debate with the pioneering CEOs and industry leaders reinventing their businesses for the 21st century. The roll-call of disruptive forces impacting retail is getting longer: Brexit, digitization, new players entering the market in unprecedented numbers and turning existing business models upside-down, the lengthening shadow of climate change, GDPR, personalisation, AI, quantum computing, driverless cars, algorithms, and blockchain, to name quite a few. The FT Future of Retail summit showcases some of the new strategies retail CEO’s are adopting to turn these forces of disruption into engines of growth for their businesses.Underpinning the conversations at this year’s summit is the imperative that retail growth is sustainable and responsible. Progressive retailers from around the world will shine a light on how they are responding to the consumer-led push for more transparent, sustainable, and values-driven business practices.  Some of the topics to be discussed include: Sustainable Retail: How are retailers integrating social and ecological sustainability practices into their enterprise DNA – as well as beyond the company’s walls - to improve competitive positioning?Getting Truly Personal: In the era of increasingly ‘granular’ personalisation, how can retailers maximize the power of data-driven insight?Boom or Bust: What will Brexit mean for European retailers with operations in the UK, and vice versa?M&A: What does the deal environment look like for European and UK retailers in 2019?Horizon Scanning: What do retailers and retail analysts see as the early warning signs of disruptive forces forecast to hit the sector further down the line?FT-Future-of-Retail-2019a49f2facedf1156aa8fb2933f60402c4MM/DD/YYYY

FT Future of Retail Summit Testimonials

"The FT Future of Retail Summit provides a unique opportunity to get new perspectives from Retail industry Leaders to help shape the strategy of your own organization.” Klaas Mantel, Head of Global Convenience Retail, Shell

"For three years, we have sponsored and attended FT Future of Retail as it is the leading event in Europe for retailers to discuss and share how to respond to the strategic challenges facing the sector. The speakers are always diverse and challenging. With c. 150 participants it encourages open dialogue between delegates and attendees.” James Hammersley, CEO & Author, GoodGrowth

"I was impressed by the quality of the speakers, from Sainsbury’s CEO to Ocado’s Head of product. The event was informative and all the attendants were keen to connect and create tomorrow’s retail together. Looking forward to the next edition!" Maria Marchi, Marketing Manager, Stuart

"An opportunity to explore and develop views of what will be needed to drive future success in Retail.” Chris Taylor, Retail Advisor, Sole Trader

“Another excellent line up of speakers and delegates makes this a must attend event for anyone serious about Retail. Three in a row - excellent work from the FT!” Steve Leach, Sales Director, Nisa

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Keynote Speakers (7)

Ulric Jerome

Ulric Jerome

Chief Executive Officer
MATCHESFASHION.COM

Ulric Jerome is the Chief Executive Officer of MATCHESFASHION.COM, the leading global luxury fashion retailer for men and women. Mr Jerome also sits on the Board of Zooplus AG, a European online leader of pet supplies with close to €1 billion in sales.

Mr Jerome has also served on the Board of Paddy Power plc from 2012 to 2016, where he was appointed as a Non-Executive Director and additionally sat on the Nomination and Audit Committees.

He was a founding partner of PIXmania.com, €1 billion pan-European online retailer, spanning more than 30 products categories with operations across 26 European countries; the business was sold to Dixons Retail in 2006.

Born in Paris, he studied in France before completing his degree in Economics in Montréal.

Peter Freedman

Peter Freedman

Managing Director
Consumer Goods Forum

Peter Freedman has been the Managing Director of the Consumer Goods Forum (CGF) since January 2014. The CGF is an industry network comprising some 400 of the world’s largest and leading consumer goods companies – including retailers, manufacturers and related service providers. The combined revenues of these companies total EUR 3.5 trillion and they directly employ nearly 10 million people, with a further 90 million jobs along the supply chain. The CGF’s job is to help its members drive efficiency and positive change in the world by collaborating together and with external stakeholders. It focuses currently on environmental sustainability, social sustainability and human rights, product safety, health and wellness, and the impact of the digital revolution on all of the above. It is led by a Board consisting of over 50 chief executives of its member companies.

Peter has over 30 years experience in consumer industries globally. From 1984-2011 he worked for McKinsey & Company, advising both retail and consumer goods clients on issues of strategy, organisation, operational improvement, change management, and capability building.  He led the firm’s Europe, Middle East & Africa consumer goods practice for over 10 years, and worked as a consultant with both large multinationals and local family-owned companies, in most regions of the world.

Peter has also served in non-executive roles with a variety of consumer-facing organisations. He is currently Chair of Spring Impact, a charity dedicated to scaling social impact and a Trustee of Fare Share a UK food waste charity. He is also on the board of Frill Holding AB, a health-focused food company.

Mary  Portas

Mary Portas

Founder and Chief Creative Officer
Portas

Mary Portas, founder and CCO of Portas, a brand consultancy and creative agency. Known to the nation through her TV shows as Mary, Queen of Shops, Mary has made an indelible mark on British retail across her career. By aged 30 she was on the board of Harvey Nichols. Working as their Creative Director Mary transformed the luxury department store in London’s sexiest fashion destination. Mary has written columns for most national media on retail and consumerism, published three books, advised Government on the future of High Streets, launched her own fashion label as well as kickstarting the return of British manufacturing with her brand Kinky Knickers. Her proudest achievement to date is the creation of Mary’s Living and Giving shops for Save The Children. Currently the most profitable charity shops in the UK, she has opened 25 and counting and has raised over £ 13million to date. Mary’s most recent book Work Like a Woman is about the empowerment of women in work culture.

Dave Lewis

Dave Lewis

Group Chief Executive
Tesco

Dave Lewis has significant experience in brand marketing, customer management and general management. Prior to joining Tesco, he worked for Unilever for nearly 30 years in a variety of different roles across Europe, Asia and the Americas. He has experience across many sectors in the UK and overseas, and has been responsible for a number of business turnarounds. He was previously a non-executive director of Sky PLC.

Dave is also a member of the Governance Committee of the Consumer Goods Forum and Chair of Champions 12.3, a UN programme seeking to add momentum to the achievement of the UN Sustainable Development Target 12.3 by 2030.

Henry Birch

Henry Birch

Group Chief Executive
Shop Direct

Henry Birch joined Shop Direct in May 2018, having previously been chief executive officer of FTSE 250- listed Rank Group plc. During his four years at Rank Group, Henry led the business through a wide- reaching strategic overhaul to create the UK’s largest multichannel gaming operator.

Prior to joining Rank, Henry spent four years as CEO of William Hill Online, where he launched the company’s mobile business. He started his career working in the House of Commons and holds an MBA from Stanford Graduate School of Business.

As the UK’s largest integrated pureplay digital retailer and financial services provider, Shop Direct has annual sales of £1.96 billion delivered through its brands Very.co.uk, Littlewoods.com, VeryExclusive.co.uk and LittlewoodsIreland.ie. The brands receive an average of more than 1.4 million website visits every day, with 74% of online sales completed on mobile devices.

Shop Direct exists to make good things easily accessible to more people. With their multi-category range of famous brands, technology and data capabilities and unique financial services products offering flexible ways to pay, they’re well placed to deliver on that promise.

The company sells more than 1,800 famous brands, including big name labels and their own exclusive brands. They have four million customers and deliver 49 million products every year and their free click-and-collect service, CollectPlus, delivers to 7,000 stores across the country, increasing ease and convenience for customers.

Frans  Muller

Frans Muller

CEO
Ahold Delhaize

Frans Muller is a prominent speaker on the topic of consumption and the effects of the world’s ever-increasing population. He is the president of the European Retail Round Table (ERRT) and serves on the board of directors of the Food Marketing Institute Inc. He is a longtime White Badge holder at the WEF and has regularly joined panels, in his role as CEO of Delhaize Group (a Belgian supermarket MNC which merged Dutch MNC Ahold) and prior to that as a Management Board member of European retail MNC METRO AG. 

Ahold Delhaize is a top-five player in the global supermarket sector with a transatlantic footprint and the dominant East Coast player in the States with Stop & Shop, Food Lion, Giant, Hannaford, Giant/Martin’s and online grocer Peapod in its portfolio. The company operates 21 brands in 11 countries, serving 50 million customers a week through 6,500 stores and employing 370,000 people. The company has a strong focus on Sustainable Retailing, one pillar of which is all about curbing food waste. 

Richard Pennycook

Richard Pennycook

Co-chair
Retail Sector Council

Richard Pennycook recently stepped down as CEO of the Co-op in order to pursue a portfolio career, having joined in 2013 as part of a team which saved it from near collapse. He has over 25 years’ experience in retail, starting with the management buyout of Allders in the late 1980s. Over the years, he has been involved in the growth of J D Wetherspoon and the turnarounds of Laura Ashley, Welcome Break, Bulmers and Morrisons.  Richard is non-executive Chairman of The Hut Group, Chairman of Howdens Joinery, Fenwicks and BRC. He’s Co-chair of the Retail Sector Council and also lead non-executive Director of the Department of Education.

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Chair (1)

Jonathan  Eley

Jonathan Eley

Retail Correspondent
Financial Times

Jonathan was appointed retail correspondent in April 2018. Previously, he was deputy head of the Lex column and before that, personal finance editor. He also spent 12 years in various roles at Investors Chronicle, an FT group publication for private investors. He is a graduate of Aston University.  

Moderators (2)

Laura Onita

Laura Onita

Retail Correspondent
Evening Standard

Laura Onita is the Evening Standard’s retail correspondent. She previously covered enterprise for The Sunday Times and wrote its popular ‘How I made it’ column.

Kate Hardcastle MBE

Kate Hardcastle MBE

TV Expert and co-founder of Insight with Passion

Kate Hardcastle is the UK's leading 'go-to' business expert on consumer insight for National TV & Media. Kate has added her unique brand of knowledgable commentary to thousands of interviews for TV & Radio outlets including BBC, ITV, Channel 4,  Sky News. She has also presented leading consumer shows Rip Off Britain (BBC 1) What Britain Bought (Channel 4) Battlefront (Channel 4) and Inside Out (BBC 1) as well as being the consumer champion for hit ITV 1 consumer show – Eat Shop Save (new series starts in July 2018) Her work is respected globally, projects have included the successful turnaround of ailing retail brands & shopping centres, the creation of powerful consumer brands & consultant to oversee business redevelopment, restructure and takeovers.

Future of Retail 2019 Advisory board

Many thanks to the FT Future of Retail Advisory Board for their valuable intellectual input:

  • Josie Cartridge, Customer Director, River Island
  • Lindsay Claydon, Director Brand & Community, Europe, Lululemon
  • Peter Cross, Customer Experience Director, John Lewis
  • Margaret McDonald, former CEO, Victoria Secret
  • Richard Pennycook, Co-Chair, Retail Sector Council, former CEO, Co-op
  • Terry von Bibra, General Manager Europe, Alibaba Group
  • Angelo Zegna, Head of Stores, Appear Here 
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Circular Dialogues

What is a Circular Dialogue?

A scheduled space built into the programme for our audience to reflect on what’s just been said on stage, and to share personal experiences with peers, speakers, and journalists.

Who's involved?

You will meet a mix of retail sector movers & shakers through small group conversations to help deepen understanding and share experiences of the most topical retail sector challenges. These circular dialogue sessions are also a great way to add to your professional contacts list. Bring plenty of business cards!

What's the benefit to you?

Conference formats sometimes overlook the need for delegates to talk about what's just been said on stage. It can feel like going to see a really good film and then not be given the opportunity to unpick it afterwards. The circular dialogues are an informal opportunity for you to have your say about what's just been said on stage, while it is still fresh in your mind.

"Interestingly, I find at FT events that it is the roundtable discussions that I enjoy the most. I sat with fascinating people at the top of their game. I don't think there are any other events other than those hosted by the FT Live that facilitate this (hence why I always clear my diary to attend these events)."

"Disrupting the standard format of conferences by engaging everyone in great discussions and interactive sessions."

 

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Agenda - 18th Sep

  • 8:00am
    Registration and tea & coffee
  • 9:00am
    CHAIR’S WELCOME & OPENING REMARKS

    Jonathan Eley, Retail Correspondent, Financial Times

  • 9:05am
    Keynote Address & Conversation

    Dave Lewis, CEO, Tesco

    In conversation with Jonathan Eley, Retail Correspondent, Financial Times

  • 9:40am
    PANEL DISCUSSION: UK and European Retail Sector Economic and Consumer Trends Outlook & Insight

    UK and European high-streets continued to feel the pain of squeezed consumer spending and shop closures in 2018 and into 2019.  As retailers work on finding new ways to attract and retain customers, what does the global economic and consumer trends context look like? Our panel of retail leaders, economists and analysts will give their near-term, mid-term & longer-distance views.

    Ulric Jerome, CEO, matchesfashion.com

    Moderated by Jonathan Eley, Retail Correspondent, Financial Times

  • 10:00am
    KEYNOTE CONVERSATION

    Retail guru Mary Portas discusses what Brexit will mean for European and UK retailers,

    the role of technology in the increasingly personalised relationship with consumers, equality and diversity in the workplace, and the importance of sustainable retail and responsible growth to the Millennial generation, soon to be the largest demographic of consumers. 

     

    Mary Portas, Founder and Chief Creative Officer, Portas

  • 10:30am
    INNOVATION SHOWCASE

    An up-to-the-minute view of the retail disruptors, collaborators and innovators that are pushing the sustainable business model and technology boundaries in retail.

    • 16:00 - Showcase One
    • 16.10 - Showcase Two
    • 16:20 - Showcase Three
  • 10:40am
    CIRCULAR DIALOGUES

    Peer-to-peer discussion amongst delegates to reflect on what’s been said during the morning sessions.

  • 11:00am
    Tea break
  • 11:20am
    PANEL DISCUSSION: Socially Responsible and Ecologically Sustainable Retail: Taking Action

    A ‘how-to’ discussion on integrating social and ecological sustainability into enterprise DNA – as well as beyond the company’s walls - to improve competitive positioning. Our panellists will outline the external drivers and internal resistors to introducing more sustainable business practices in retail.

    Peter Freedman, Managing Director, Consumer Goods Forum

    Moderated by Jonathan Eley, Retail Correspondent, Financial Times

  • 12:00pm
    KEYNOTE CONVERSATION: Making Retail More Sustainable by 2030

    Richard Pennycook, Co-chair, British Retail Consortium and former CEO, Co-op

    In conversation with Kate Hardcastle, TV Expert and co-founder, Insight with Passion

  • 12:20pm
    Spotlight talk: How AI, ML and Quantum computing is set to revolutionize retail
  • 12:30pm
    Fireside chat: Fashion - to buy or to rent?

    In conversation with Laura Onita, Retail Correspondent, Evening Standard

  • 1:00pm
    Lunch
  • 2:15pm
    KEYNOTE CONVERSATION

    Henry Birch, Group Chief Executive, Shop Direct

    In conversation with Jonathan Eley, Retail Correspondent, Financial Times

  • 2:35pm
    PANEL DISCUSSION: Getting (Truly) Personal - Maximising the power of data-driven customer insight

    Creating meaningful personalisation and reaching the right customers at scale are key challenges facing retailers who are engaging a mobile and 'always on' customer base. Brands that fall short with intelligent digital distribution quickly see nimble competitors emerge. What must retailers and brands do to stay ahead so that they can deliver advanced analytics to the heart of their business and in turn deliver true personalisation? This panel will explore the value of a 'data driven' culture and look at innovative ways that brands can better harness its potential, both customer facing and internally, and look at how analytics can help enrich the customer experience.

  • 3:05pm
    CIRCULAR DIALGOUES

    Peer-to-peer discussion amongst delegates to reflect on what’s been said on-stage since lunch

  • 3:25pm
    Tea break
  • 3:45pm
    PANEL DISCUSSION

    M & A - Key trends impacting the deal environment in 2019

     

    Curated and facilitated by Arash Massoudi, Deal Editor, FT Due Diligence

  • 4:15pm
    Horizon scan: Emerging markets

    Early signs of developments in emerging markets likely to impact the retail sector 

  • 4:30pm
    MINISTERIAL ADDRESS: Reviving the UK’s High streets

    The government is embarking on a makeover plan for the UK’s high streets and city centers. What will this mean for retailers?

  • 4:50pm
    Horizon scan: Technology

    Early signs of potentially important technologies that will impact the retail sector

  • 5:00pm
    Horizon scan: Consumer behaviour

    Early signs of changes in consumer behaviour and expectations likely to affect the retail sector 

  • 5:10pm
    CLOSING KEYNOTE CONVERSATION

    Frans Muller, CEO, Ahold Delhaize 

     

    In conversation with Jonathan Eley, Retail Correspondent, Financial Times

  • 5:30pm
    Closing Remarks followed by drinks reception

Benefits of Attending

Discover what's in store for the physical and virtual shop of the future. Join our high-level audience of retail CEOs and their leadership teams from across the UK and Europe, and in just one day:

  • Get behind-the-scenes insights from the visionary retailers deploying sustainable business models, tech, and growth strategies to deliver higher sales and more profit.  
  • Enjoy probing interviews and panel debate conducted by the FT’s world-class journalists.
  • Share your own thinking on the issues and challenges facing retail during our immersive peer-to-peer discussions at the FT’s innovative Circular Dialogue sessions.
  • Hear exciting retail start-ups and iconic global brands share their thoughts on the future of the shop and shopping.
  • Escape from the retail 'echo chamber' and hear from leaders outside retail that are transforming their businesses.
  • Learn how retailers from around the world are harnessing disruption for growth.
  • Discover how the next generation of young retailers is bringing the shopping experience even closer to the shopper.
  • Translate speaker insights and analysis into bottom-line impact for your business.
  • Grow your list of influential business contacts from across the retail eco-system.
  • Meet new strategic partners that could add competitive value and safeguard market share.
  • Mix with some of the brightest minds in retail.
  • Iconic retail brands and exciting new start-ups brought together under one roof.
  • Translate speaker and peer insights into more customers, higher sales & increased profits for your brand.

Attendance at the FT Future of Retail Summit is exclusively for senior UK and European retail executive and their partners

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Venue

Royal Garden Hotel
2-24 Kensington High St
Kensington
London W8 4PT
Tel: +44 (0)20 7937 8000

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Strategic partner (1)

About Amazon Web Services 

For 13 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 165 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 61 Availability Zones (AZs) within 20 geographic regions, spanning the U.S., Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Korea, Singapore, Sweden, and the UK. Millions of customers including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com

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