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Insurance, Innovation

FT Insurance Innovation Summit 2019

Combating Inertia and Cutting Through the Noise

New York |
Speakers include:
Evan Greenberg

Evan Greenberg

Chubb Limited and Chubb Group

Stephen Pelletier

Stephen Pelletier


Maria Vullo

Maria Vullo

New York State Department of Financial Services


Today’s insurance executives face a host of complex demands, from developing an integrated firm-wide strategy for the digital age and adopting emerging technologies to improving operational efficiencies, dealing with disrupted distribution channels, and needing to forge whole new market segments and product solutions to keep pace with competitors and new entrants alike. 

On the digital front, incumbent insurers must move quickly and decisively to retain customers and win new business. Insurtech investments and other efforts to embrace innovation are likewise seen as critical at this juncture. But there is a lot of noise to contend with, and insurers are learning that transformation requires “heavy lifting” from not only a technological standpoint, but also a cultural one. 

Many carriers are beginning to play a larger role in risk prevention and avoidance, leveraging their expertise to create value through services and advice rather than simply bearing the risk. This takes focus off of traditional underwriting and suggests business models will continue to evolve as the Internet of Things, artificial intelligence, the sharing economy and the future of mobility all converge. 

The Third Annual FT Insurance Innovation Summit will bring together leading executives and industry experts to discuss the best strategies to adapt and innovate in this rapidly changing ecosystem.

fallback Add to my Calendar 04/11/2019 08:00:0004/11/2019 17:00:00trueFT Insurance Innovation Summit 2019Today’s insurance executives face a host of complex demands, from developing an integrated firm-wide strategy for the digital age and adopting emerging technologies to improving operational efficiencies, dealing with disrupted distribution channels, and needing to forge whole new market segments and product solutions to keep pace with competitors and new entrants alike. On the digital front, incumbent insurers must move quickly and decisively to retain customers and win new business. Insurtech investments and other efforts to embrace innovation are likewise seen as critical at this juncture. But there is a lot of noise to contend with, and insurers are learning that transformation requires “heavy lifting” from not only a technological standpoint, but also a cultural one. Many carriers are beginning to play a larger role in risk prevention and avoidance, leveraging their expertise to create value through services and advice rather than simply bearing the risk. This takes focus off of traditional underwriting and suggests business models will continue to evolve as the Internet of Things, artificial intelligence, the sharing economy and the future of mobility all converge. The Third Annual FT Insurance Innovation Summit will bring together leading executives and industry experts to discuss the best strategies to adapt and innovate in this rapidly changing ecosystem.FT-Insurance-Innovation-Summit-201985d38df5497a3a351d2a0ab54d6808cfMM/DD/YYYY

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Photos from 2019 Summit

Please click below to view our a selection of photos from FT Insurance Innovation Summit 2019.


FTIIS Web Photos




“Very uncommon to attract such a high level of expertise to an inaugural event. FT pulled it off.” - Tim Nowak, Johnson Lambert

 “An outstanding opportunity to learn the best practices from industry leaders that are timely and relevant to my business.” - Frankie Rowland, Northwestern Mutual

“Excellent conference highlighting innovative insurance industry trends.” - Peter Miscovich, JLL


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Speakers (27)

Evan Greenberg

Evan Greenberg

Chairman and CEO
Chubb Limited and Chubb Group

Evan Greenberg is Chairman and Chief Executive Officer of Chubb Limited and Chubb Group. Prior to ACE’s acquisition of Chubb in January 2016, Mr Greenberg was Chairman and Chief Executive Officer of ACE Limited and ACE Group. He was elected President and Chief Executive Officer in May 2004 and Chairman of the Board of Directors in May 2007. Over the course of more than 40 years in the insurance industry, Mr Greenberg has held various underwriting and management positions and gained significant insight in the global property, casualty and life insurance sectors. Prior to joining ACE in 2001 as Vice Chairman, Mr Greenberg spent 25 years at American International Group, where he served as President and Chief Operating Officer from 1997 to 2000. Before that, he held a variety of senior management positions, including President and Chief Executive Officer of AIU, AIG’s Foreign General Insurance organization, and Chief Executive Officer of AIG Far East, based in Japan. Mr Greenberg is Chair of the US-China Business Council and Vice Chair of the National Committee on United States-China Relations. He serves on the Board of Trustees of Rockefeller University and the Board of Directors of the Peterson Institute for International Economics. Mr Greenberg serves by Presidential appointment on the United States Trade Representative’s Advisory Committee for Trade Policy and Negotiations. He is a member of the Council on Foreign Relations and the Atlantic Council’s International Advisory Board. Mr Greenberg is an overseer of the International Rescue Committee.

Stephen Pelletier

Stephen Pelletier

EVP and COO, US Businesses

Stephen Pelletier is Executive Vice President and Chief Operating Officer of Prudential’s US-based businesses, comprising PGIM (the Global Investment Businesses of Prudential Financial), Prudential Retirement, Prudential Annuities, Individual Life Insurance and Group Insurance, which together had more than $1.3 trillion in assets under management as of September 30, 2018. Before he assumed his current role, Mr Pelletier was CEO of Group Insurance. Previously, he served as President of Prudential Annuities and Chairman and CEO of Prudential International Investments. He joined Prudential in 1992. Mr Pelletier received a Bachelor’s degree from Northwestern University and a Master’s degree from Yale University. He serves on the American Council of Life Insurers board of directors, National Organization on Disability board of directors, Business Executive Cabinet for the Rutgers Institute for Ethical Leadership, and on the board of trustees of Perkins School for the Blind.

Maria Vullo

Maria Vullo

Former Superintendent
New York State Department of Financial Services

Maria Vullo most recently served as Superintendent of the New York State Department of Financial Services (DFS), working to protect consumers from financial crises and fraud. During her tenure as superintendent she prioritized cybersecurity, requiring New York banks and insurance companies to adopt programs and governance practices to more thoroughly protect themselves and consumers. She also promoted responsible innovation and regulation, prudent industry standards across financial services, and protected access to comprehensive health care. Prior to the DFS, Ms Vullo was a Partner at Paul, Weiss, Rifkind, Wharton & Garrison (New York, NY), specializing in securities, financial services, real estate, bankruptcy, and antitrust law. Previously, she served as Executive Deputy Attorney General for Economic Justice for then-New York State Attorney General Andrew Cuomo. She holds a JD from New York University, an MPA from NYU Wagner’s School of Public Service, and a BA and Honorary PhD from College of Mount Saint Vincent.

Joel Albarella

Joel Albarella

Senior Vice President and Head of New York Life Ventures
New York Life

Joel Albarella is Senior Vice President and Head of New York Life Ventures, the corporate venture capital arm of New York Life tasked with accelerating the pace of innovation at the company. He founded and has run New York Life Ventures since its inception in 2012. He is responsible for directing all activities of the group, including the sourcing and management of strategic venture capital investments and the implementation of technology testing and partnerships to boost New York Life’s existing businesses. New York Life Ventures has produced top quartile investment returns since inception and continues to add new solutions and capabilities across the company’s business operations enhancing speed to insight, profit and digital competitiveness. In addition, the team houses a full-stack technology R&D lab and leads innovation enablement efforts company-wide. Prior to founding New York Life Ventures, Mr Albarella served as New York Life’s Director of Strategy and Mergers & Acquisitions and as the Chief of Staff to the company’s Chief Investment Officer and to the Chief Executive Officer of the company’s asset management business. Before joining New York Life, he worked at Deutsche Asset Management and Hewitt Associates in the company’s pension technology group. Mr Albarella earned a Master in Business Administration from Columbia University and a Bachelor of Arts degree from Rutgers University. He is a member of the Eagle Academy Foundation’s Board of Directors.

Souheil  Badran

Souheil Badran

EVP, Chief Innovation Officer
Northwestern Mutual

Souheil Badran is Executive Vice President and Chief Innovation Officer at Northwestern Mutual. He is responsible for identifying opportunities in innovation communities and overseeing Northwestern Mutual Future Ventures, Cream City Venture Capital, and the Wisconn Valley Venture Fund. Before beginning at Northwestern Mutual, he served as President of Alipay Americas, the world’s largest third-party payment platform, where he was responsible for enhancing the buying experience of millions of Chinese consumers who shop annually by bringing mobile and online payments to merchants in North and South America. Prior to his beginning at Alipay, Mr Badran served as President and Chief Executive Officer of Edo Interactive, Senior Vice President and General Manager of Digital River, and Senior Vice President and General Manager for First Data Corporation’s E-Commerce Solutions Group. He began his career in Milwaukee at M&I Data Services. Throughout his career, he has had experience with organizations that ranged from venture capital-funded, private equity-owned to various public companies. His career has led him to gain global experience across the e-commerce, big data, security, and payment industries. Mr Badran, born in Lebanon, graduated from Cardinal Stritch University with a Bachelor’s degree in Computer Science in 1988, and went on to receive a Master’s degree in Business Administration from Cardinal Stritch in 1997. He currently serves as a board member for the Children’s Cancer Research Fund.

Alexander Baugh

Alexander Baugh

CEO, North America General Insurance

Alexander Baugh is Chief Executive Officer, North America General Insurance at AIG. In this role, he oversees AIG’s North American Field Operations, as well as the Admitted Property and Casualty, Cyber, Global Multinational, Global Travel, Private Client Group, Warranty and Auto & Personal Property businesses. Mr Baugh is a 35-year veteran of AIG. Most recently, he was President of Liability and Financial Lines, managing the largest part of AIG’s commercial portfolio that included casualty, professional and management liability, environmental and cyber. Prior to this, Mr Baugh was President of Global Casualty. With his deep experience in long tail lines of business, he is a champion of advanced techniques in data science and technology. He has spearheaded the design of AIG studies, pilots and partnerships that explore the impact of innovative technology on the future of insurance, from wearable devices and data analytics, to industrial IoT and autonomous vehicles. 

Previously, Mr Baugh also served as Chief Risk Officer and Head of Strategic Planning for AIG Property Casualty, and before that as President and Chief Executive Officer of Chartis Europe Holdings Limited during his more than 20 years in European markets.Mr Baugh is a member of the Boards of K2 Intelligence, BritishAmerican Business and Enactus, an international non-profit organization dedicated to inspiring students to improve the world through entrepreneurial action. He earned a Bachelor’s degree in International Economics from the University of Virginia and is a member of the Chartered Property Casualty Underwriters.

Greg Baxter

Greg Baxter

Executive Vice President and Chief Digital Officer

Greg Baxter is Executive Vice President and Chief Digital Officer at MetLife. Building on a career in technology, strategy and innovation, he is responsible for driving MetLife's Digital strategy and execution globally. This includes setting the direction for MetLife’s Digital capability development and investments across foundational, differentiating and disruptive opportunities, and the incubation and acceleration of Digital growth opportunities. Mr Baxter has held senior business, consulting and technology roles across Asia, Europe and North America. Prior to MetLife, he was Managing Director and Global Head of Digital at Citi in New York, leading their digital transformation globally. Before Citi, he was a London-based Partner and UK Board member at Booz & Company (formerly Booz Allen Hamilton), a leading management consulting firm, where he held leadership roles across the financial services, public sector and digital practices. He started his career in Australia as a software engineer and senior project manager with IBM, delivering large technology projects in financial services and managing market leading products. He is a leading thinker and regular speaker on digital strategy, technology and disruptive innovation, and has been a guest lecturer on strategy at Oxford University, New York University and the American University in Washington. He has served on the Council (Board member) of Chatham House - the Royal Institute of International Affairs, a leading international affairs think tank. He also serves as an Economic Advisor to the Governor of Guangdong Province in China and is on the advisory board for Imperial College's Centre for Global Finance and Technology in London. Mr Baxter graduated from Monash University, Australia, with a BAS degree in Computing, and subsequently completed an MBA degree from Melbourne University. 

Chris Behling

Chris Behling

Chief Underwriter, Life & Health Americas
Swiss Re

Chris Behling is Swiss Re’s Chief Underwriter, Life & Health Americas. He joined Swiss Re in April 2017 to lead strategy for the US Life & Health Division. Mr Behling has spent more than twenty years in the US life and health insurance industry, working with several firms including Princeton Consultants, Hooper Holmes, and AXA/Equitable. He has a diverse background and has worked in product development, underwriting and distribution functions. During his career, he founded LifeSource, one of the first point-of-sale brokerage general agencies in the industry. While at Hooper Holmes, he led their underwriting solutions business, providing outsourced underwriting services, APS summaries and quick quotes to US insurers. He also created Hooper Holmes Health & Wellness and grew it to become the largest onsite health screening company in the US. While at AXA, he led US life insurance distribution relationships, sales operations, and business development. In addition, he created and led AXA’s Specialty Markets life division which included AXA’s business in the premium financing, foreign national, professional athletes and COLI/BOLI markets. Mr Behling received his BA degree from Albion College and a Master’s degree in Theological Studies from Harvard Divinity School.

Ben Bengtson

Ben Bengtson

Global Leader Insurance Industry

Ben Bengtson is Senior Vice President and Global Markets Head of Cognizant’s Insurance practice. In this role, he is responsible for P&L including sales, business development, consulting, and client relationship management. Under his leadership, Cognizant’s Insurance business serves nine of the top ten Life and Retirement Carriers and seven of the top ten P&C Carriers in North America. Mr Bengtson has over 35 years of experience in advising business and technology executives in the insurance, banking, and financial services segments. He has helped clients achieve significant improvements in operational effectiveness and end-to-end managed services delivery with outcome-based performance measures. He has expertise in financial services sales and distribution, agent/broker effectiveness, customer segmentation, product development, financial management, billing and collections, claims, underwriting, and pricing. Prior to Cognizant, he spent 15 years as a Partner and Consulting Practice Leader at Ernst and Young and PricewaterhouseCoopers. Mr Bengtson has also contributed to technology innovation research published by Information Week, the Economist, the MIT Business Forum, Risk and Insurance, and CIO Magazine.

Suzie Elliott

Suzie Elliott

Chief Human Resources Officer
Farmers Insurance

Suzie Elliott is Chief Human Resources Officer at Farmers Group, Inc. In this role she is responsible for all aspects of Human Resources at Farmers including HR Consulting, Compensation and Benefits, Talent Management, Engagement, Talent Acquisition, Employee Relations, Inclusion, Talent Data and Analytics and Corporate Social Responsibility. She has played a key role in building Inclusion@Farmers and started Farmers’ first enterprise-wide Inclusion Council. She is also Executive Sponsor to the local Women’s Inclusion Network Chapter and her thought leadership on inclusion has been published by Fortune and the World Economic Forum. Prior to this, Ms Elliott was Head of Human Resources Business Partners (HRBPs) – Claims, a role she assumed when she joined Farmers in November 2013. As Head of HRBPs – Claims, she acted as a strategic consultant to the Chief Claims Officer on human capital initiatives, led a team of HR professionals and successfully delivered on key business strategies including Behavior Focused Performance Management and Borderless Thinking. Ms Elliott has over 14 years of international experience in a variety of disciplines including Talent Acquisition, Strategic HR Partnership and Diversity and Inclusion. She began her career with Zurich in 2006 in Australia, where she progressed through several HR Consulting roles. In 2010, she relocated to the Corporate Headquarters in Switzerland as Group HR Strategic Assistant and was then appointed Zurich’s first Global Head of Diversity and Inclusion in 2011. Prior to Zurich, she specialized in Talent Acquisition in the Insurance and Banking industries. Ms Elliott holds a Bachelor of Economics (Social Sciences) from the University of Sydney, Australia, and professional accreditation in Change Management, Coaching, Project Management and Human Resources Consulting. She most recently completed the University of California Los Angeles (UCLA) Farmers Advanced Leadership Program.

Marc-André Giguère

Marc-André Giguère

President and CEO
Munich Re, US (Life and Health)

Marc-André Giguère is the President and CEO of Munich Re, US (Life and Health). He is the executive in charge of all of Munich Re’s US Life and Health business, driving the leading reinsurer’s long term direction, strategy, investments and unprecedented business transformation. Mr Giguère joined Munich Re, Canada (Life) in November 2015 as Senior Vice President, North America Inforce Management. In July 2017, he assumed the role of Executive Vice President of Reinsurance for Munich Re, US (Life) and President and CEO of Munich Re Health for the US. His extensive experience includes leading all areas of the Individual and Group Reinsurance teams, in force management, mergers and acquisitions, talent acquisitions, regulatory concerns, litigation support and financial reporting. Prior to joining Munich Re, Mr Giguère was most recently a partner and the Canadian National Insurance Leader at Ernst & Young. He was also a partner and actuarial consultant in the US for Ernst & Young and Towers Perrin, a large international actuarial consulting firm. Mr Giguère is a graduate of Laval University with a Bachelor of Science in Actuarial Sciences. He is a Fellow of the Society of Actuaries, a Fellow of the Canadian Institute of Actuaries and a Member of the American Academy of Actuaries.

Nir Gryn

Nir Gryn

Senior Vice President, Sales

Based in New York City, Nir Gryn leads XTIVIA’s global sales activities. With more than 20 years of sales/IT industry experience, he is a true customer advocate, working to ensure that we always deliver the highest-quality services and exceed our customers’ expectations. Based on the foundations of mutual trust and strong customer relationships, he is responsible for strategic client account management, sales team management, partner management and direct sales. Prior to joining XTIVIA, he served as a Sales Manager for Net Quotient Consulting Group. Prior to that, he was an Account Executive with ASAP/Netsource, and a Project Manager/Sales Coordinator for IVICO USA. Mr Gryn holds a Bachelor’s Degree in Business Administration (with an International Business focus) from Hofstra University in Long Island, New York. In addition, he holds multiple sales/technical certifications in information technology from market leading product vendors.

Thomas Haslam

Thomas Haslam

Managing Director, Data & Analytics

Thomas Haslam is a Managing Director in the Lighthouse, KPMG’s Data & Analytics Center of Excellence. He established KPMG’s Analytics Strategic Transformation methodology and has been developing analytics and artificial intelligence strategies and operating models in the US insurance sector for the past five years. In addition, he has been involved in the selection and implementation of emerging technology, designing and executing data management teams, and transitioning and managing the change associated with complex analytics process redesign. He has extensive experience in the fields of data management, advanced analytics, and cognitive automation/artificial intelligence. His most recent work is focused on implementing artificial intelligence solutions in the insurance industry, across diverse areas such as claims handling, procurement, contact center/front office and financial processing. Mr Haslam has a Masters of Business Administration and Innovation Management with Dean’s List Honors from Melbourne Business School (Australia), a Bachelor of Law with Honors from Flinders University (Adelaide, Australia), and a BA in History from Flinders University (Adelaide, Australia).

Mike Hudzik

Mike Hudzik

Managing Director, Head of Casualty Underwriting, US & Canada
Swiss Re

Mike Hudzik has worked in the casualty insurance and reinsurance industry for 30 years at companies such as Liberty Mutual, AIG, Zurich and Swiss Re. The first part of his career was in primary casualty where he focused on international casualty and domestic risk management underwriting and underwriting management. For the past 18 years, he has held various reinsurance underwriting management positions at Swiss Re. Currently, he is a Managing Director and the Head of Casualty Underwriting US & Canada. He has a BS in Mathematics and Economics from Boston College and an MBA in Finance and Corporate Investments from Adelphi University.

Ken Hunt

Ken Hunt

IT Director
West Bend Mutual Insurance

Ken Hunt is an IT Director at West Bend Mutual Insurance in charge of infrastructure, technology and digital experience. Prior to West Bend he was the Chief Technology Officer for Zywave, a software development company creating value add software for independent brokers. He has over 25 years of experience in IT and the software industry. Mr Hunt has a BA/BS in Psychology and Management of Computer Systems from The University of Wisconsin-Whitewater.

Jonathan Larsen

Jonathan Larsen

Chief Innovation Officer
Ping An Group and Chief Executive Officer, Ping An Global Voyager Fund

Jonathan Larsen is Chief Innovation Officer, Ping An Group, and Chairman and Chief Executive Officer, Ping An Global Voyager Fund. He has been at the leading edge of the financial-services industry for the past 29 years across the Asia-Pacific and globally. Mr Larsen previously spent 18 years at Citigroup, where he was most recently Global Head of the firm’s Retail Banking and Mortgage businesses. Prior to Citi, he was a Principal in the Financial Services Practice of Booz Allen & Hamilton, a global management consulting firm, where he spent eight years advising large banks and other financial institutions in Asia, Australia and New Zealand, as well as in the US and Europe. Mr Larsen is a Distinguished Fellow of the Institute of Banking and Finance, Singapore, and was named Retail Banker of the Year in 2011 by Asian Banker magazine. He has been widely quoted in major media outlets, including the Financial Times, Bloomberg, Reuters, The New York Times, The Wall Street Journal and The Economist, as well as in local media throughout the Asia-Pacific. Mr Larsen holds a Bachelor of Arts (Hons) degree from the University of Melbourne.

Marilyn Lion

Marilyn Lion

Debevoise & Plimpton

Marilyn Lion, a Partner based in the New York office of Debevoise & Plimpton LLP, is a member of the firm’s Corporate Department and the Financial Institutions Group. She focuses on corporate transactions in the insurance industry, including mergers and acquisitions and financing transactions, as well as insurance and reinsurance regulatory matters. Ms Lion is also a member of the Board of Governors of the Association of Life Insurance Counsel. Ms Lion is recognized as an Up and Coming lawyer for Insurance: Transactional & Regulatory in New York in Chambers USA (2018), in which clients call her “one of the smartest lawyers I have ever had the pleasure of working with.” She is also recognized as a Next Generation Lawyer for insurance in The Legal 500 US (2018), which notes that she has “very deep insurance industry expertise.” She was named a “2016 Rising Star” in insurance by Law360 and by Super Lawyers. Ms Lion received a JD from Harvard Law School in 2005 and a BA summa cum laude from the University of Pennsylvania in 2001. Prior to law school, Ms Lion worked as an actuarial associate at AXA Equitable Life Insurance Company. Ms Lion is a member of the Bars of New York and New Jersey.

Adam L'Italien

Adam L'Italien

Vice President, Global Retail Markets Innovation and Head of Solaria Labs
Liberty Mutual

Adam L'Italien leads Product Innovation for Liberty Mutual’s Global Retail Markets, including Solaria Labs in Boston, Singapore, and São Paolo. Solaria is Liberty Mutual’s Innovation center focused on launching new digital insurance offerings and products that expand protection to the consumer in new ways beyond insurance. Areas of focus include the future of mobility, shelter, commerce and new forms of protection for life’s biggest investments and events. Liberty’s innovation programs have been recognized by a number of organizations including BostInno’s 50 on Fire, EFMA-Accenture Innovation in Insurance, and the SMA Innovation in Action Award for sustainable corporate innovation. The products have also been featured in media outlets such as The New York Times and VentureBeat. Prior to joining Liberty, he led efforts at BAE Systems (formerly AlphaTech) to solve critical needs for government labs like DARPA. Programs included breakthroughs in integrated sensor processing and control, multi-source data fusion, predictive models, and autonomous systems. Prior to BAE, he established a product development lab at The Analytic Sciences Corporation (TASC) for
connected sensing to enable product co-creation with customers. Mr L'Italien holds a BS in Computer Engineering and an MS in Engineering Management from Tufts University.

Robert Lonergan

Robert Lonergan

EVP, Chief Strategy Officer

Robert Lonergan is Executive Vice President, Chief Strategy Officer of Assurant, Inc and a member of the company’s Management Committee. In this role, he is responsible for shaping the company’s enterprise strategy with a focus on driving long-term profitable growth. During his tenure at Assurant, Mr Lonergan has helped lead 17 mergers and acquisitions transactions and growth investments that have helped the company refocus its business strategy on the global housing and lifestyle markets. Prior to his appointment as Chief Strategy Officer, he served as Senior Vice President, Growth and Innovation and led a team responsible for driving growth initiatives across the enterprise with a buy, build, invest and partner strategy. In that role, he also established a growth investing team to identify opportunities for investing in high-growth potential, early stage companies to generate both strategic and financial returns for Assurant. Prior to that role, he served as Vice President, Sourcing at the company, establishing an M&A sourcing function to ensure the strategic alignment of transactions with the company’s business strategy and to adopt a proactive mindset in regards to M&A deals. Before joining Assurant in 2012, Mr Lonergan worked at Bain & Company, Inc. There he helped start and grow the company’s private equity practice in Atlanta, leading due diligence activities on more than 25 potential acquisitions. He began his career working at Credit Suisse First Boston working as a mergers and acquisition analyst.
Mr. Lonergan holds a Master of Business Administration from the Wharton School of the University of Pennsylvania and a Bachelor of Arts in economics from Davidson College. 

Rashmi Melgiri

Rashmi Melgiri


Rashmi Melgiri is Co-Founder of CoverWallet, a tech company reinventing the $100B commercial insurance market for small businesses. Based in NY and launched in 2016, the company has received over $35M in funding from leading investors, including USV, Index, Two Sigma and Foundation Capital. Ms Melgiri has over ten years of experience in the technology and media sector. Before founding CoverWallet, she was a strategy consultant at the largest North American TMT consulting group, Altman and Vilandrie & Co. A frequent speaker at insurtech conferences and outspoken champion for women’s leadership, she was the first licensed insurance advisor at CoverWallet. Recently she was named one of the 42 women in tech who “crushed it” in 2017 (TechCrunch), and Crain's 40 Under 40 Class of 2018. Ms Melgiri holds a Bachelor’s degree in Economics from the Massachusetts Institute of Technology (MIT), and an MBA from MIT Sloan.

Hicham Oudghiri

Hicham Oudghiri

Co-Founder and CEO

Hicham Oudghiri is Co-Founder and CEO of Enigma, a New York-based data and technology company. Enigma connects internal data to the real world, providing a trusted source of intelligence about people, places and companies to leading global organizations. Prior to Enigma, Mr Oudghiri managed the private sustainable finance program at BMCE Bank in partnership with the World Bank Group, where he created energy models for large-scale alternative energy projects across Africa. He developed a rating system and software for environmental and social risk management across the bank's entire commercial loan portfolio. He began his career at an energy fund in Dallas, Texas, where he was responsible for hedging physical energy assets against modeled counterparts in the electronic markets. Mr Oudghiri received a BA from Columbia University, where he studied Philosophy and Mathematics.

Bill Pieroni

Bill Pieroni

President and CEO

Bill Pieroni is President and CEO of ACORD, the standards-setting body for the global insurance industry. His career has spanned technology, operations, and senior executive roles at several top insurers, brokers, and consulting firms. His specialty is presenting the results of ACORD research on a wide variety of topics of critical interest to the insurance industry, including technology, change, and successful strategies. Prior to joining ACORD, he served as the Global Chief Operating Officer of Marsh and was responsible for the firm’s global operations. He has also served as Senior Vice President and part of the Office of the Chairman at State Farm, and as Aon’s Senior Vice President and Global Chief Information Officer, with global responsibility for operations across retail, wholesale, and reinsurance brokerage. His extensive insurance and financial services background also includes time as General Manager of IBM’s insurance business, a partner at Accenture, and consultant with McKinsey & Company. Mr Pieroni earned his BS degree in Accounting with University Honors and Distinction from the University of Illinois. He also received his MBA with Highest Distinction from Harvard University School of Business Administration, where he was named a Baker Scholar. Mr Pieroni has been published in Insurance Business America, Best’s Review, Insurance Day, and many other industry publications.

Gary Plotkin

Gary Plotkin


Gary Plotkin is a Principal at KPMG and leads KPMG’s Management Consulting Insurance Practice. He has 27 years of Financial Services experience specializing in Business and IT transformation work. He has split his career between Advisory Services management and the roles of Chief Information Officer and Chief Technology Officer for large and small insurance carriers. He has a strong background across the full life cycle of strategy and project delivery with $100M+ program management experience including software development, implementations and transformation initiatives. Mr Plotkin’s past clients include leading entities in the financial services industry.

James Reid

James Reid

EVP, Global Employee Benefits

James W. Reid is the Executive Vice President for MetLife’s Global Employee Benefits (GEB) business, and Chairman of the board for MAXIS Global Benefits Network (MAXIS GBN). He is responsible for expanding MetLife’s employee benefits business in 39 countries, and as head of Global Relationship Management for MetLife’s largest strategic accounts, broadening relationships and fueling growth across the globe through partnerships with multinational corporations and distribution relationships with financial institutions. Prior to this role, he led the US Group Benefits Regional & Small Business Solutions division, Direct Business and US Business Innovation Hub and was accountable for strategy, sales, underwriting, and overall profitability in these markets. He also led MetLife’s Group, Voluntary and Worksite Products organization, managing the company’s industry-leading Accident & Health, Dental, Disability, Hyatt Legal, Life and Vision products and Claims. Before joining MetLife in 2012, he held various senior executive positions during a 20-year career with Aetna, including serving as the President of Voluntary Plans and Consumer Services, where he had P&L responsibilities and oversaw product strategy and pricing and consumer distribution. He also served as a General Manager in the company’s regional and segment structure. In 2006, he was named Senior Vice President of Aetna’s Regional Businesses Customer Operations. His responsibilities included the delivery of all facets of customer service for the company’s Individual, Small Group, Middle Market, Medicare, Pharmacy, Rx Home Delivery, Specialty Rx, Behavioral Health, SRC, and Aetna Student Health Businesses. Mr Reid is the recipient of Aetna’s 2001 Chairman’s Award, the 2017 Irish America Wall Street 50 award and has been named to both Business Insurance and Crain’s New York “40 Under 40” lists. He previously served as Chairman of the Board of Hyatt Legal Plans, Inc and was a Board of Trustees member for The Rumson Country Day School. Mr Reid received his BS from The Ohio State University and completed Executive Programs at Columbia Business School and Harvard Business School.

Brooks Tingle

Brooks Tingle

President and CEO
John Hancock Insurance

Brooks Tingle is President and Chief Executive Officer, John Hancock Insurance, where he has responsibility for and provides strategic leadership of John Hancock’s insurance businesses – focusing on John Hancock Life Insurance, a leading provider of life insurance solutions and Long Term Care Partners, a wholly owned subsidiary responsible for administration of Federal Government Long Term care and benefits plans. Prior to his current role, Mr Tingle led the Marketing and Strategy teams for John Hancock Insurance and drove the modernization of the company’s marketing function through initiatives such as an ambitious digital strategy, the build out of a strong advanced analytics team, and sharpened focus on customer experience/engagement. Much of his focus is on innovation to enhance the relevance and attractiveness of insurance products to today’s consumers. An example was his leadership in identifying, developing, and implementing the John Hancock Vitality solution, which integrates life insurance with a technology-enabled wellness program. This new kind of life insurance offers customers significant savings and rewards for living healthy. Previously, Mr Tingle served as Senior Vice President and Chief Operations Officer for John Hancock Life Insurance Company and was responsible for all operations including new business, underwriting, claims, information technology, policy administration, customer service, and reinsurance administration. Mr Tingle leads the executive leadership team of John Hancock Insurance, serves on the executive leadership team of John Hancock and is also a member of Manulife’s Global Leadership team. He is a member of the Board of The Partnership, Inc, the Board of The Life Insurance Council of New York, Inc and The Citizen Schools Massachusetts Advisory Board. He is on the Board of the Medical Information Bureau, Inc, serves as a Director and member of the Executive Committee on the Board of the New England-Canada Business Council and is a member of the ACLI’s Data Analytics Task Force. Mr Tingle received an MBA from Boston University and a BA in Economics from the University of New Hampshire.

Amanda Wallace

Amanda Wallace

Head of Direct to Consumer

Amanda Wallace serves as Head of Massachusetts Mutual Life Insurance Company’s (MassMutual) Direct to Consumer businesses. She is responsible for building and executing on a strategy to enable more Americans to protect the ones they love and provide financial security by engaging with MassMutual in a digital environment. Starting her career at MassMutual within Women’s Marketing, she sought out challenging roles in Distribution, and with the former Babson Capital (now Barings) in Product Development and Client Management, Corporate Strategy and Finance. Prior to taking the lead for Direct to Consumer, she had responsibility and oversight for serving 2.2 million policyowners within the Client Servicing team, issuing $2 billion of Annuity sales and overseeing Strategic Projects. She specializes in strategic finance, mergers and acquisitions, strategy development and transformational execution. Ms Watson received her Bachelor of Science from the University of Massachusetts, and earned her MBA from University of Connecticut with a specialty in Finance. During her time at MassMutual, she was a 2013 recipient of the Working Mother of the Year award from Working Mother magazine.

Mark Watson

Mark Watson

Argo Group

Mark E. Watson III invested in Argo Group’s predecessor company, Argonaut Group, in 1998, joined its Board of Directors in 1999 and has served as President and CEO since 2000. Prior to joining Argonaut, Mr Watson was one of two Founding Partners of Aquila Capital Partners, a Texas-based venture capital firm focused on technology and life sciences companies. Before founding Aquila, he was an Executive Vice President and member of the Board of Directors of Titan Holding Inc, a NYSE-listed property and casualty insurance group, from 1992 until its acquisition in 1997 by USF&G Corporation. From 1989 to 1991, he was an Associate Attorney with Kroll & Tract, a New York law firm focusing on international financial services clientele. In 1989, he was a Legislative Aide in the Texas Senate. Mr Watson graduated with a BBA from Southern Methodist University and a JD from the University of Texas, School of Law. He is also an alumnus of Harvard Business School.


Chairs and Moderators (2)

Robert  Armstrong

Robert Armstrong

US Finance Editor
Financial Times

Robert Armstrong is US Finance Editor at the Financial Times, having previously been the FT’s Chief Editorial Writer and prior to that, Head of the FT’s Lex column, which has been dispensing pithy, pungent and analytically informed financial commentary for nearly 80 years. Before joining the FT, Robert was a columnist at Dow Jones and an analyst at Seminole Capital, a long/short hedge equity fund. He is a Chartered Financial Analyst and has a PhD in Philosophy from Columbia University.

Oliver  Ralph

Oliver Ralph

Insurance Correspondent
Financial Times

Oliver Ralph is the Insurance Correspondent at the Financial Times. Prior to this Mr Ralph was Deputy Head of Lex since 2014, specialising in banking, finance and consumer. He has also been a Lex writer and, prior to this, the FT UK Companies Editor. He joined the Financial Times in 2009, having worked at Investors Chronicle from 2000 to 2009 and Euromoney from 1998 to 2000. He graduated from the University of Edinburgh in 1996.

Agenda - 11th Apr

  • 8:00am
    Breakfast and Registration
  • 8:50am
    Opening Remarks

    Oliver Ralph, Insurance Correspondent, Financial Times

  • 9:00am
    Separating the Signal from the Noise

    This opening dialogue explores the broad trends impacting the industry and debates hype vs. reality. From demographic and societal shifts to new business models and the abundance of data, what’s changing that actually matters? 

    Gary Plotkin, Principal, KPMG

  • 9:20am
    A Better Way of Doing Business in the Digital Age

    Insurers know building a strong and nimble digital organization can be a key differentiator in today’s competitive market, and they are moving quickly to bring their core businesses into the digital realm. Taking a “business-as-usual” approach to digital strategy, however, risks missing the bigger picture and underscores the need for firms to take a fresh look at how ways of doing business may change dramatically in the new digital age. This panel of experts shares lessons learned along the way as firms work to redefine their digital goals and push forward with the next stage of transformation.

    Souheil Badran, Executive Vice President, Chief Innovation Officer, Northwestern Mutual
    Ben Bengtson, Senior Vice President, Insurance Industry Markets, Cognizant
    Adam L’Italien, Vice President, Global Retail Markets Innovation and Head of Solaria Labs, Liberty Mutual
    Rashmi Melgiri, Co-Founder, CoverWallet
    Amanda Wallace, Head of Direct to Consumer, MassMutual

    Moderated by: Oliver Ralph, Insurance Correspondent, Financial Times

  • 10:00am
    Profound Cultural Change and a New Skills Agenda

    When it comes to picking winners, the key drivers for success used to be tech channels and digitalization. Today the answer is culture and people. Especially for the large incumbents, cultural change is the basis of competition now. Many firms have invested heavily in innovation labs and insurtech startups, but are finding it challenging to incorporate acquired technologies and capabilities back into the broader organization. At the same time, the onslaught of technological disruption in the industry is significantly changing the mix of skills both current and future employees will need to attain. What steps are insurers taking to combat inertia, bring about profound cultural change, and address workforce readiness challenges?

    Suzie Elliott, Chief Human Resources Officer, Farmers Insurance
    Marc-André Giguère, President and CEO, Munich Re, US (Life and Health)
    James Reid, Executive Vice President, Global Employee Benefits, MetLife

    Moderated by: Robert Armstrong, US Finance Editor, Financial Times

  • 10:35am
    Networking Break
  • 11:05am
    Shifting the Business Model to Prevention

    As the proliferation of telemetrics, Internet of Things, and other data-driven technologies continues, insurers are beginning to work hand-in-hand with customers to reduce risk, oftentimes utilizing technology that can enable them to take premiums down by an order of magnitude. What is the strategy underpinning the business of preventing risk, and how will business models continue to evolve in the future? 

    Mike Hudzik, Managing Director, Head Casualty Underwriting, US & Canada, Swiss Re
    Brooks Tingle, President and CEO, John Hancock Insurance

    In conversation with: Oliver Ralph, Insurance Correspondent, Financial Times

  • 11:30am
    Financial Wellness: What Will Motivate People to Take Action?

    Compared to previous generations, today’s workers are expected to be more engaged in planning for their own long-term financial health. At the same time, innovation and structural shifts are transforming and disrupting workforces in ways that can leave many vulnerable to financial setbacks. In response, insurers are now focused on providing resources, tools and financial products to enable and promote financial wellness within the workplace. Where are there still opportunities to better engage workers, and what insights can be gleaned from this more holistic approach? 

    Stephen Pelletier, Executive Vice President and Chief Operating Officer, US Businesses, Prudential

    In conversation with: Robert Armstrong, US Finance Editor, Financial Times

  • 11:55am
    Regulatory Insights for the Path Ahead

    Maria Vullo, Former Superintendent, New York State Department of Financial Services

    In conversation with: Robert Armstrong, US Finance Editor, Financial Times

  • 12:10pm
  • 1:00pm
    Breakout Sessions

    How to Invest in Frictionless Customer Experience
    Frictionless enterprise means streamlining your customer experience on every level – unified customer profiles, efficient workflows, rapid feature deployment, an integrated martech stack, a great user experience, self-service capabilities and more. This applies to not only policyholders, but also agents and internal associates. But what are the challenges you can expect to encounter along the way? What strategies should be determined in advance? How can you most effectively implement such a comprehensive transformation? Join this session to learn practical information based on our real-world journey to creating a frictionless customer experience. 

    Ken Hunt, IT Director, West Bend Mutual Insurance
    Nir Gryn, Senior Vice President, Sales, XTIVIA

    Moderated by: Oliver Ralph, Insurance Correspondent, Financial Times

    What is an Ecosystem, and What does it have to do with Finances?
    Insurers are attempting to better engage consumers and close the protection gap through the creation of digital platforms that profess to be more cost-effective, customizable and convenient. While numerous ecosystems exist and most people participate in several on a daily basis, the financial wellbeing ecosystem is one where the insurance industry is increasingly focused.This session will explore the links between financial stress, health, and wellbeing, and share lessons learned from those already operating in the digital ecosystem. Attend this interactive event to learn about how consumers understand and manage their financial health, the current life insurance distribution landscape, its challenges, and the opportunities ahead.

    Chris Behling, Head of US Life & Health Strategy, Swiss Re

  • 1:35pm
    View from the Front Lines

    This panel considers the insurtech landscape and debates the profitability and scalability of solutions coming down the pike. Which new upstarts are making meaningful inroads, and which are likely to fall prey to inertia or simply be acquired by incumbent firms down the line? What does the end game look like? Does all this activity eventually lead to industry consolidation, or will we see a truly disruptive business model or user experience emerge that will fundamentally change the industry? What can incumbents learn from those on the front lines?  

    Joel Albarella, Senior Vice President and Head of New York Life Ventures, New York Life
    Lex Baugh, CEO, North America General Insurance, AIG
    Jonathan Larsen, Chief Innovation Officer, Ping An Group, and Chairman and CEO, Ping An Global Voyager Fund

    Moderated by: Robert Armstrong, US Finance Editor, Financial Times

  • 2:15pm
    Riding the Wave of Artificial Intelligence

    Insurers continue to invest heavily in artificial intelligence and machine learning, from the deployment of chat bots to the use of AI in processing and paying out claims instantaneously. What’s next? Where are there opportunities for continued innovation, and what are insurers learning from these early successes? 

    Thomas HaslamManaging Director, Data & Analytics, KPMG
    Bob Lonergan, Executive Vice President, Chief Strategy Officer, Assurant
    Mark Watson III, CEO, Argo Group

    Moderated by: Oliver Ralph, Insurance Correspondent, Financial Times

  • 2:55pm
    The Holy Grail of Big Data

    Many insurers are trying to reposition themselves as customer-focused data companies, pursuing innovations in analytics modeling, aggressively tapping new data sources and testing novel underwriting models for emerging risks. Access to and ownership of data have become thorny issues as auto manufacturers, banks, eCommerce, and technology firms all jockey for control amidst growing regulatory and societal concerns. It remains to be seen whether consumers will opt in en masse to sharing their personal data, or whether social media and other forms of alternative data will prove to be effective inputs over time. How are insurers navigating this uncertain climate? What are the challenges to becoming a data-driven organization? 

    Greg Baxter, Executive Vice President, Chief Digital Officer, MetLife
    Marilyn Lion, Partner, Debevoise & Plimpton
    Hicham Oudghiri, Co-Founder and CEO, Enigma
    Bill Pieroni, President and CEO, ACORD

    Moderated by: Oliver Ralph, Insurance Correspondent, Financial Times

  • 3:35pm
    Keynote Interview

    Evan Greenberg, Chairman and CEO, Chubb Limited and Chubb Group

    In conversation with: Robert Armstrong, US Finance Editor, Financial Times

  • 4:00pm
    Closing Remarks

    Robert Armstrong, US Finance Editor, Financial Times

  • 4:10pm


For more information concerning sponsorship opportunities, please contact Simon Carkeek at:


telephone: +1 917-551-5049


Why Attend?

  • Understand applications for new and innovative technologies coming down the pipeline that will impact the way insurers do business in the future.
  • Gain insights from experts on how to better identify and capitalize on future technology and consumer trends.
  • Learn from the leading innovators in the industry what areas for investment currently offer the most compelling new business opportunities.
  • Hear from regulatory authorities about their views on innovation and guidance for the road ahead.
  • Network with senior executives from leading regional and nationwide insurance companies, as well as technology and industry experts.

Who Attends?

The FT Insurance Innovation Summit will bring together CEOs, CFOs, CIOs, Chief Customer Officers, Chief Technology Officers, Heads of Business Strategy, Heads of Research & Development, VP Marketing & Sales, Heads & VP Business Development, CMOs, etc. and other senior-level executives in the following sectors:

  • Property & Casualty Insurance
  • Life Insurance
  • Non- Life Reinsurance
  • Credit Rating Companies
  • Technology Consultants
  • Technology and Research Providers

Strategic Partner (1)

At KPMG, we come to work every day because we are passionate about solving the business challenges that keep you up at night. The 35,000 partners and professionals in our U.S. member firm—part of the global KPMG network that is approximately 200,000—have a rich understanding of the realities of your industry, because they have been there themselves. Some of the best and brightest in their fields, our people work directly alongside companies of various shapes and sizes, in all 50 states, to pinpoint and deliver practical, customized business services that drive real results.

That is why in times of both opportunity and uncertainty, the biggest names in business trust KPMG to provide the clear direction they need to deliver against today’s demands while anticipating the vast possibilities of tomorrow.

Associate Sponsors (3)

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps many of the best-known organizations in every industry and geography envision, build and run more innovative and efficient businesses.

Accelerating the shift to digital with Cognizant's offerings makes the path clear and the process systematic. We integrate digital solutions that allow enterprises to run differently. We enable operational excellence with a cohesive digital strategy. We help clients implement digital transformation by unifying business and technology architectures to enable competitive advantage and top-line growth.

Cognizant is ranked #195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Debevoise & Plimpton’s Global Insurance Practice has long been distinguished by insurance regulatory capabilities of the highest quality. The firm advises clients on the regulatory aspects of their most important transactions and counsels boards of directors and senior management on the regulatory developments that most significantly affect their businesses. In 2018, Debevoise was ranked as a leading firm for Insurance in Chambers and The Legal 500 US, recognized for Technology: Data Protection and Privacy by The Legal 500 US, and for FinTech Legal by Chambers USA.

The practice’s regulatory capabilities, in conjunction with our experience in cybersecurity and data privacy, stand our clients in good stead as they lead the charge for innovation within the insurance industry. Debevoise specializes in the relevant regulatory constraints associated with the development and adoption of emerging technologies, and we are expert at negotiating the associated risks. Our insurance attorneys work closely with the firm’s world-class privacy attorneys, providing a collaborative approach to the business-critical privacy, data protection and data security issues that are vital to the continued growth and success of the insurance industry.

Enigma connects internal data to the real world to create new intelligence about people, places and companies. Through linking and enriching clients’ internal data assets, Enigma surfaces insights that reduce risk and unlock new opportunities across a range of industries, from combating money laundering to informing insurance distribution strategies. Enigma is a graduate of the 2014 FinTech Innovation Lab and was recently named one of the most innovative FinTech companies in the world by Forbes for the second year running.  

Breakout Sponsor (1)

Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. The Liferay platform is open source, which makes it more reliable, innovative and secure. Companies such as Mercury, Genworth, CopperPoint, Allianz and Britam use Liferay. Learn more at

Supporting Partners (4)

In addition to being a global credit rating agency, AM Best is a publisher of (re)insurance industry references and resources, online and in print. AM Best's flagship publication, Best's Insurance Reports, is made up of detailed analytical reports on thousands of insurers in the U.S., Canada, U.K., Continental Europe, Asia-Pacific and across the rest of the world. AM Best's Financial Suite presents value-added data from insurers' financial statements. A respected source of original news reporting on the insurance industry, Best's Insurance News & Analysis is a comprehensive service that provides access to special reports, statistical studies, the BestWeek news wrap-up, Best's Review monthly magazine, and the BestDay daily news digest from the A.M. Best Company.

Carrier Management serves the information needs of p/c insurance company boards of directors and C-suite officers. It is a dedicated magazine, website, and newsletter in the style of Harvard Business Review, featuring how-to articles from p/c industry experts, executive interviews, and insights on insurance leadership and management. Become a member at: is the P/C insurance industry's leading website.  Its services also include national and regional magazines. Insurance Journal is a member of the Wells Media Group of companies, which serves the p/c insurance industry. Sister brands include the Carrier Management website and magazine, for the Carrier C-Suite;,  for P/C claims professionals; an online database of available P/C markets,; a media site featuring insurance industry videos and podcasts, www.InsuranceJournal.TV; and the Academy of Insurance, an online learning center for P/C insurance professionals.

InsurTechNews is a complete online destination for Insurers, Distributors, Tech Players, Investors and all Insurance Stakeholders: breaking news, insights and analyses on the insurance digital transformation. The portal displays an always up-to-date section with articles and events that allow readers to constantly follow the sector evolution.


Convene Conference Center
730 Third Avenue
NY 10017
New York

United States of America

Tel: (973) 907-4928


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Chandni Saberwal
Marketing, Media Partner & Press Inquiries
Financial Times
Simon Carkeek
Sponsorship Opportunities
Financial Times
Christina Ho
Speaking Opportunities
Financial Times