Since the rise of smartphones, global telecom operators have lost ground to tech platforms and over- the-top (OTT) players, which have succeeded in making themselves indispensable to consumers. But despite a decline in brand recognition, the industry continues to build and maintain the superhighways that enable high-speed communications.
Do recent controversies involving privacy, transparency, influence and ethics at the technology behemoths provide a new opportunity for telcos to reconnect with customers? Is this the time for them to revisit their missions, and re-evaluate how they provide critical services?
The central purpose of telcos remains communications, but the customer of the future is increasingly demanding freedom and choice. What is the best way to adapt longstanding business models to meet shifting needs, and to prepare for ongoing disruption? How can telcos promote trust, security and freedom, while ensuring future growth?
This event, co-hosted by the Financial Times and Oliver Wyman during the Mobile World Congress in Barcelona, will bring together top executives at the world’s leading telecom operators, TMT visionaries and other top experts to discuss the path forward for an ever evolving industry.