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Banking and Capital Markets, Commodities, Information Technology, Telecoms, Media and Technology

FT/Oliver Wyman Executive Dinner 2019

Trust: Telcos' Secret Weapon To Winning The Customer Of The Future

Barcelona |
Speakers include:
Francesca Bria

Francesca Bria

City of Barcelona

John Giusti

John Giusti

GSMA

Ingrid Stenmark

Ingrid Stenmark

Telia Company

Overview

Since the rise of smartphones, global telecom operators have lost ground to tech platforms and over- the-top (OTT) players, which have succeeded in making themselves indispensable to consumers. But despite a decline in brand recognition, the industry continues to build and maintain the superhighways that enable high-speed communications.

Do recent controversies involving privacy, transparency, influence and ethics at the technology behemoths provide a new opportunity for telcos to reconnect with customers? Is this the time for them to revisit their missions, and re-evaluate how they provide critical services?

The central purpose of telcos remains communications, but the customer of the future is increasingly demanding freedom and choice. What is the best way to adapt longstanding business models to meet shifting needs, and to prepare for ongoing disruption? How can telcos promote trust, security and freedom, while ensuring future growth?

This event, co-hosted by the Financial Times and Oliver Wyman during the Mobile World Congress in Barcelona, will bring together top executives at the world’s leading telecom operators, TMT visionaries and other top experts to discuss the path forward for an ever evolving industry.

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fallback Add to my Calendar 02/25/2019 18:30:0002/25/2019 21:00:00falseFT/Oliver Wyman Executive Dinner 2019Since the rise of smartphones, global telecom operators have lost ground to tech platforms and over- the-top (OTT) players, which have succeeded in making themselves indispensable to consumers. But despite a decline in brand recognition, the industry continues to build and maintain the superhighways that enable high-speed communications.Do recent controversies involving privacy, transparency, influence and ethics at the technology behemoths provide a new opportunity for telcos to reconnect with customers? Is this the time for them to revisit their missions, and re-evaluate how they provide critical services?The central purpose of telcos remains communications, but the customer of the future is increasingly demanding freedom and choice. What is the best way to adapt longstanding business models to meet shifting needs, and to prepare for ongoing disruption? How can telcos promote trust, security and freedom, while ensuring future growth?This event, co-hosted by the Financial Times and Oliver Wyman during the Mobile World Congress in Barcelona, will bring together top executives at the world’s leading telecom operators, TMT visionaries and other top experts to discuss the path forward for an ever evolving industry.FT/Oliver-Wyman-Executive-Dinner-20192558291da3955f8123b99c02d022f854MM/DD/YYYY

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Speakers (5)

Francesca Bria

Francesca Bria

Chief Technology and Digital Innovation Officer
City of Barcelona

Francesca Bria is Associate Professor, Researcher and Senior Advisor on Technology and Innovation policy. She has a PhD in Innovation and Entrepreneurship from Imperial College, London and MSc on Digital Economy from University of London, Birbeck. As Senior Programme Lead at Nesta, the UK Innovation Agency, she has led the EU D-CENT project, the biggest European Project on digital democracy and digital currencies. She also led the DSI project on Digital Social Innovation in Europe, advising the EU on digital social innovation policies. She has been teaching in several universities in the UK and Italy and she has advised Governments, public and private organizations and movements on Technology and Innovation policy, and its socio-economic impact.
Ms Bria is an adviser for the European Commission on Future Internet and Innovation Policy. She is currently the Commissioner of Digital Technology and Innovation for the City of Barcelona in Spain and she is leading the DECODE project (http://decodeproject.eu) on data sovereignty in Europe. She is Associate Professor at ESADE Business School and Visiting Professor at the Institute for Innovation and Public Purpose, UCL London.
She has been listed in the Top 50 Women in Tech by the Forbes Magazine, and in the World's top 20 most influential people in digital government by Apolitical. She has been also featured in the Italian Magazine Repubblica "D", amongst the 100 Women Changing the World.

John Giusti

John Giusti

Chief Regulatory Officer
GSMA

As Chief Regulatory Officer for the GSMA, John Giusti is responsible for leading the organisation’s public policy and industry advocacy agenda with governments, regulators and international institutions, as well as overseeing the work of the GSMA Mobile for Development Foundation and engaging with key development organisations worldwide.

Prior to joining the GSMA in 2011, Mr Giusti spent 17 years at the US Federal Communications Commission (FCC), most recently as chief of staff and senior policy advisor to Commissioner Michael Copps, providing legal, strategic and policy support to the Commissioner on all major agency actions, including the implementation of the National Broadband Plan. He also previously ran the FCC’s International Bureau, where he managed the agency’s relationships with its foreign counterparts and served as its chief negotiator at meetings of the International Telecommunications Union (ITU) and the Inter-American Telecommunications Commission among others.

Mr Giusti has a JD from Boston University School of Law and a BSc in Telecommunications from the University of Florida. He has been a member of the Massachusetts Bar since 1994.

Ingrid Stenmark

Ingrid Stenmark

Head of CEO Office, Strategy and Responsible Business
Telia Company

Ingrid Stenmark is responsible for group strategy, risk management, and also overseeing internal audit at Telia Company

Since joining in 1994, she has held senior positions including Head of Group Regulatory affairs, acting General Counsel, and responsible for the associates Turkcell and MegaFon.

Ms Stenmark serves as a board member of Turkcell. She holds a Masters of Law.

Rachel Samrén

Rachel Samrén

Chief External Affairs Officer
Millicom

Rachel Samrén joined Millicom in 2014, and manages the group’s government relations, corporate communications and corporate responsibility functions.

Her focus is on developing and driving Millicom’s global engagement with particular responsibility for special situation strategies.

Ms Samrén's background is in the risk management consulting sector, most recently as Head of Business Intelligence at The Risk Advisory Group plc. Previously, she worked for Citigroup as well as non-governmental and governmental organisations.

She currently serves as Chairman of the Board of Directors of Reach for Change and Zantel.

Ms Samrén holds a BSc in International Relations from the London School of Economics and a MLitt in International Security Studies from the University of St Andrews.

Rafa Asensio

Rafa Asensio

Partner & Global Lead, Communications, Media and Technology practice
Oliver Wyman

Rafa Asensio, a partner at Oliver Wyman, leads the firm’s global Communications, Media and Technology (CMT) practice, and is a member of its Digital, Technology and Analytics practice.

Since joining Oliver Wyman in 1998, Mr Asensio has helped more than 20 large CMT companies address some of their most pressing strategic challenges at both operating company and corporate levels. His most impactful engagements have been focused on revenue growth, competitive strategy, efficiency improvement, business turnaround, digital transformation, and organizational change. He has performed this work across more than 25 countries in EMEA and the Americas.

Mr Asensio consulting work is mainly focused on telecom operators. He has a passion for helping them evolve to become more modern, competitive, value accretive, and meaningful in people’s lives.

Based in Madrid, he is a telecommunications engineer and MBA by training.

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Chairs (1)

Dan Thomas

Dan Thomas

Executive News Editor
Financial Times

Dan Thomas has been the Financial Times’ Executive News Editor since August 2018. Dan was previously the FT’s deputy companies editor and telecoms editor.

Prior to that, he worked as the FT’s property correspondent. He has also reported for FT Money and FT Weekend’s personal finance supplement. Prior to joining the FT in March 2007, he was an assistant editor for Property Week.

Dan holds a postgraduate degree in journalism from City University and a BA in English and Philosophy from Manchester University. He was named Business Journalist of the Year at the LSL Property Awards and awarded IBP News Reporter of the Year – both in 2010.

Agenda - 25th Feb

  • 6:30pm
    Registration and Networking Cocktail Reception
  • 7:15pm
    Welcome Remarks
  • 7:35pm
    Keynote address

    Rafa Asensio, Partner and Global Head, Communications, Media and Technology practice, Oliver Wyman

  • 8:00pm
    Dinner Served
  • 8:15pm
    Fireside Chat

    Protecting and reconnecting: Fighting to win

    Do recent controversies involving privacy, transparency, influence and ethics at technology behemoths provide a new opportunity for telcos to reconnect with customers? Is this the time for them to revisit their missions, and re-evaluate how they provide critical services? What is the best way to adapt business models, while promoting trust, security and freedom? 

    • Can telcos harness trust to win back customers' hearts?  
    • With the backlash against tech platforms, can security-focused utilities become cool?
    • How can telcos regain an emotional connection with customers?
    • Which new business models would free customers from onerous contracts and rules?

    Francesca Bria, Chief Technology and Digital Innovation Officer, City of Barcelona

    John Giusti, Chief Regulatory Officer, GSMA

    Rachel Samrén, Chief External Affairs Officer, Millicom

    Ingrid Stenmark, Head of CEO Office, Strategy and Responsible Business, Telia Company

    Moderator

    Dan Thomas, Executive News Editor, Financial Times

  • 8:55pm
    FT Chairperson closing remarks and additional networking

Presented by: (1)

Financial Times Live (FT Live) is the global conferences and events division of the Financial Times Group. Chaired by senior journalists from the Financial Times Group, the summits, conferences, awards and strategic forums organised by FT Live gather the world’s brightest minds and most influential decision-makers.

Exclusive on-stage interviews, stimulating presentations and lively panel debates – available on multiple content platforms – provide the cutting-edge insights, unique personalities and peer audience engagement that have the power to transform finance, business, politics, society and culture.

The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. In 2016 the FT passed a significant milestone in its digital transformation as digital and services revenues overtook print revenues for the first time. The FT has a combined paid print and digital circulation of more than 910,000 and makes 60% of revenues from its journalism.

In association with: (1)

Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across nearly 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 4,500 professionals around the world who help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC], a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in health, wealth and career consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of more than $13 billion and more than 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates. Visit www.mmc.com for more information and follow us on LinkedIn and Twitter @MMC_Global.

Venue:

MACBA
Plaça dels Àngels
1, 08001
Barcelona

Spain


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