arrow-circle-full-right arrow-circle-full-up arrow-circle-up arrow-down arrow-right calendar calendar-done facebook flickr home linkedin login pin reload search share signin star twitter video video youtube nav star-plus info signout double-arrow arrow-up checked

Driving Digital Commerce for Small and Medium-Sized Businesses

Driving Digital Commerce for Small and Medium-Sized Businesses

Webinar |
Speakers include:
Andrew Torre

Andrew Torre

Visa

Pilita Clark

Pilita Clark

Financial Times

Overview

The coronavirus pandemic has had a disproportionate effect on small and medium-sized businesses. Consumer spending has dropped in many categories and the mass shift to online retail has made it more important than ever that communities support local commerce. For many SMBs, throughout Central Europe, Middle East and Africa (CEMEA) and around the world, digital transformation is now the key to survival as well as growth. 

But SMBs are nothing if not agile. Expanding from bricks to clicks can create new revenue channels, more efficient operating models and entirely new cultures. As SMBs become more digitally oriented, they may gain access to new tools and resources in areas like payment technology, customer experience and communications. And when doors do reopen, increased digital agility can make established frontline processes easier, faster and more secure.

This exclusive interview on Driving Digital Commerce for Small and Medium-Sized Businesses will address the challenges and opportunities of becoming more online-oriented in these uncertain times. Discussion will focus on digital tools and resources that can fundamentally change how an SMB connects with its customers, examples of how SMB communities are evolving, and the role that government, industry and society can play in empowering SMBs to succeed.

fallback
fallback Add to my Calendar 08/04/2020 12:45:0008/04/2020 13:55:00trueDriving Digital Commerce for Small and Medium-Sized BusinessesThe coronavirus pandemic has had a disproportionate effect on small and medium-sized businesses. Consumer spending has dropped in many categories and the mass shift to online retail has made it more important than ever that communities support local commerce. For many SMBs, throughout Central Europe, Middle East and Africa (CEMEA) and around the world, digital transformation is now the key to survival as well as growth. But SMBs are nothing if not agile. Expanding from bricks to clicks can create new revenue channels, more efficient operating models and entirely new cultures. As SMBs become more digitally oriented, they may gain access to new tools and resources in areas like payment technology, customer experience and communications. And when doors do reopen, increased digital agility can make established frontline processes easier, faster and more secure.This exclusive interview on Driving Digital Commerce for Small and Medium-Sized Businesses will address the challenges and opportunities of becoming more online-oriented in these uncertain times. Discussion will focus on digital tools and resources that can fundamentally change how an SMB connects with its customers, examples of how SMB communities are evolving, and the role that government, industry and society can play in empowering SMBs to succeed.Driving-Digital-Commerce-for-Small-and-Medium-Sized-Businessesa73d7cd716f6f311bd9cb120ad699961MM/DD/YYYY

How Contactless Payment is Reinventing the Way People Pay

Read more

Accelerating the move to eCommerce

Read more

COVID-19 CEMEA Impact Tracker

Read more

Speaker (1)

Andrew Torre

Andrew Torre

Regional President, CEMEA
Visa

As Regional President for the CEMEA region at Visa Inc. Andrew oversees all of Visa’s operations in more than 90 countries across the Central and Eastern Europe, Middle East and Africa region and cultivates relationships with Visa’s clients and government authorities. Andrew reports to Visa’s global president, Ryan McInerney and sits on Visa’s global Operating Committee. Andrew has been with Visa since 2002, holding global roles in product, strategy and pricing, as well as general manager roles in Russia and Sub-Saharan Africa and is a member of the President’s Advisory Council on Doing Business in Africa.
An industry veteran, Andrew’s experience outside Visa includes terms with BankServ where he was General Manager of the Enterprise Payments Division and Washington Mutual where he served as Vice President of New Product Development and Strategic Planning. He has also worked with the World Bank in Kiev, Moscow and CIS territories.
Torre received his M.A. from Johns Hopkins University and he holds a B.A. from the University of Vermont.

Interviewed by (1)

Pilita Clark

Pilita Clark

Associate Editor and Business Columnist
Financial Times

Pilita Clark is an Associate Editor and Business Columnist at the Financial Times. She writes a weekly column on modern corporate life, as well as features and other articles. Pilita has worked for the FT since 2003, covering aviation and the environment. She was the FT's Environment Correspondent from 2011 to 2017. Pilita was previously a Washington correspondent for Australian newspapers and a Nieman Fellow at Harvard University.

Interview Talking Points

Painting the big picture

  • What are some of the pandemic-related challenges specific to SMBs?
  • What data is there to show the dramatic shift in SMB economic activity in recent months?
  • What political interventions are we seeing around the world and what role can businesses and society play in supporting SMBs?

Making the digital pivot

  • How are digital tools and resources evolving to facilitate faster and more secure ecommerce?
  • How can putting digital first create new business streams and enhance productivity?
  • Beyond eCommerce, what opportunities exist for SMBs through their physical stores?
  • What are some of the considerations facing SMBs in putting digital first?

Connecting with customers and communities

  • How can SMBs retain and rebuild connections with local customers in an ecommerce environment?
  • How is consumer behaviour changing? What experiences are consumers now looking for when they are shopping?
  • What are some recent successful examples of incentivising neighbourhood support for SMBs?
fallback

Agenda - 4th Aug

  • 12:45pm
    Access opens
  • 1:00pm
    Opening remarks

    Pilita Clark, Associate Editor and Business Columnist, Financial Times

  • 1:05pm
    Interview

    Andrew Torre, Regional President, CEMEA, Visa

  • 1:40pm
    Q&A
  • 1:50pm
    End

Presented by (2)

Digital Dialogues - the Financial Times’ virtual events offering - creates quality digital experiences for an international business community using authoritative and trusted FT content, delivered through high-level global platforms, data-rich webinars and other exclusive online event formats.

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device, for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Contact Us

Rachel Marcuzzi
Events Manager
Financial Times
Emma Davis
Project and Marketing Manager
Financial Times
Ciaran Larkin
Speaking Opportunities
Financial Times Live
Luke McGreevy
Head of Commercial - Middle East and Africa
Financial Times