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Innovation

FT Hitachi Roundtable - Creating Smarter Spaces with Rapid Digitisation

Personalising experiences at scale for transient guests

London |
Speakers include:
Peter  Campbell

Peter Campbell

Financial Times

Overview

Historically, spaces that have catered to large, temporary crowds such as stadiums, airports and shopping centres have been unable to focus on customer experience at an individual level. Creating personalised experiences, en masse and at scale, has been all but impossible. However, with the advent of groundbreaking technology, exciting opportunities have opened up to owners of prime real estate and the companies that operate within these locations.

As with all digital transformation initiatives though, there are equal amounts of risk and opportunity. Moving beyond the creation of dedicated apps to provide cutting edge, competitive services requires strategic planning, executive buy-in across the c-suite and co-operation between all stakeholders across fragmented industries. Further, executives must account for heightened security concerns and the additional complexities that are caused by these imperative considerations.

The Financial Times, in partnership with Hitachi, is delighted to host this high-level editorial roundtable for leaders tasked with building new and dynamic functionalities for organisations that depend on large numbers of transient customers. Under Chatham House rule, it will draw together experts from across the decision-making process, including Chief Digital Officers, Heads of Security and Customer Experience from various industries to share insights on creating the truly smart space for the transient guest.

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fallback Add to my Calendar 03/25/2020 18:00:0003/25/2020 20:00:00falseFT Hitachi Roundtable - Creating Smarter Spaces with Rapid DigitisationHistorically, spaces that have catered to large, temporary crowds such as stadiums, airports and shopping centres have been unable to focus on customer experience at an individual level. Creating personalised experiences, en masse and at scale, has been all but impossible. However, with the advent of groundbreaking technology, exciting opportunities have opened up to owners of prime real estate and the companies that operate within these locations.As with all digital transformation initiatives though, there are equal amounts of risk and opportunity. Moving beyond the creation of dedicated apps to provide cutting edge, competitive services requires strategic planning, executive buy-in across the c-suite and co-operation between all stakeholders across fragmented industries. Further, executives must account for heightened security concerns and the additional complexities that are caused by these imperative considerations.The Financial Times, in partnership with Hitachi, is delighted to host this high-level editorial roundtable for leaders tasked with building new and dynamic functionalities for organisations that depend on large numbers of transient customers. Under Chatham House rule, it will draw together experts from across the decision-making process, including Chief Digital Officers, Heads of Security and Customer Experience from various industries to share insights on creating the truly smart space for the transient guest.FT-Hitachi-Roundtable---Creating-Smarter-Spaces-with-Rapid-Digitisation23ff786ebd0e6c24baa782be98617c8dMM/DD/YYYY

Agenda - 25th Mar

  • 6:00pm
    Welcome Refreshments
  • 6:30pm
    Chair's Opening Remarks
  • 6:35pm
    Discussion Commences
  • 7:55pm
    Closing Remarks

Chaired by (1)

Peter  Campbell

Peter Campbell

Global Motor Industry Correspondent
Financial Times

Peter Campbell is the Financial Times’ Global Motor Industry Correspondent, based in London but with a global remit. He leads the FT’s coverage of the industry, online and in print, and works with a team of local correspondents around the world to cover the major car makers, industry trends and technological breakthroughs. Prior to this, Peter covered technology and UK company news for the FT, and has previously covered energy, media, telecoms, technology, industry and tax. He was named Young Journalist of the Year at the British Press Awards for 2014. Peter holds a BA in Politics from the University of York. Follow Peter on Twitter @Petercampbell1

Presented by (1)

The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.

In association with (1)

Hitachi Europe Ltd., a subsidiary of Hitachi, Ltd., is headquartered in Maidenhead, UK. The company is focused on its Social Innovation Business - delivering innovations that answer society’s challenges. Hitachi Europe and its subsidiary companies offers a broad range of information & telecommunication systems; rail systems, power and industrial systems; industrial components & equipment; automotive systems, digital media & consumer products and others with operations and research & development Laboratories across EMEA. 

Venue

Glaziers Hall
9 Montague Cl, London
London SE1 9DD

United Kingdom


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Contact us

Stuart Found
Roundtables and Content Editor
Financial Times