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Employee IT Excellence

Transforming the dynamic between IT and its users

London |
Speakers include:
Lauren Fedor

Lauren Fedor

Financial Times

Overview

Employee IT experience quality has the power to directly influence organisational productivity, profitability, and service maturity. Ever-complex IT environments, increasing pressure on IT performance, growing expectations, and human behaviour create a challenging eco-system for IT leaders to drive forward with transformational initiatives in an often “fire-fighting” landscape.

Analyst house Forrester Research found that a third of respondents feel: “IT doesn’t understand employees’ needs well enough”, leading to poor relationships between IT and the organisation. Poor relationships can create risk, including the loss of reputation if a major outage occurs, or regulatory risk if end users adopt shadow IT. Reputational and compensation costs will damage the operating margin of the organisation.  

However, organisations that understand and contextualise the emotional response of users are able to change the dynamic of their business. With strong analytics CIOs can pre-empt challenges that trigger risks and instead deliver a world-class technology experience for everyone across the enterprise that is secure, reliable and seamless. Enterprise IT becomes an engaging, high-quality experience.

This Chatham House rule event will gather Chief Technology Officers, Chief Data Officers and Chief Information Officers from leading organisations, to network and debate the challenges and opportunities yielded by the artificial intelligence revolution. 

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fallback Add to my Calendar 06/19/2019 18:00:0006/19/2019 20:00:00falseEmployee IT Excellence Employee IT experience quality has the power to directly influence organisational productivity, profitability, and service maturity. Ever-complex IT environments, increasing pressure on IT performance, growing expectations, and human behaviour create a challenging eco-system for IT leaders to drive forward with transformational initiatives in an often “fire-fighting” landscape.Analyst house Forrester Research found that a third of respondents feel: “IT doesn’t understand employees’ needs well enough”, leading to poor relationships between IT and the organisation. Poor relationships can create risk, including the loss of reputation if a major outage occurs, or regulatory risk if end users adopt shadow IT. Reputational and compensation costs will damage the operating margin of the organisation.  However, organisations that understand and contextualise the emotional response of users are able to change the dynamic of their business. With strong analytics CIOs can pre-empt challenges that trigger risks and instead deliver a world-class technology experience for everyone across the enterprise that is secure, reliable and seamless. Enterprise IT becomes an engaging, high-quality experience.This Chatham House rule event will gather Chief Technology Officers, Chief Data Officers and Chief Information Officers from leading organisations, to network and debate the challenges and opportunities yielded by the artificial intelligence revolution. Employee-IT-Excellence-2ef682724d3b38c7c6faa26e65299bcaMM/DD/YYYY

Agenda - 19th Jun

  • 6:00pm
    Welcome Drinks
  • 6:15pm
    Chair's Opening Remarks
  • 6:20pm
    Discussion Commences
  • 7:55pm
    Chair's Closing Remarks

Chair (1)

Lauren Fedor

Lauren Fedor

Deputy Editor and Creative Producer, Technology News
Financial Times

Lauren Fedor is the Creative Producer for Technology News at the Financial Times, where she was previously an editor on the UK News Desk and a companies reporter. Prior to joining the FT in 2016, Lauren was Chief Reporter at City AM in London. Before that, she was a television producer for CNBC and MSNBC in London and New York. Lauren graduated from Brown University and has a master's degree from Columbia University.

Presented by (1)

The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.

In association With (1)

Nexthink empowers organisations to deliver superior digital employee experience. By combining rich data analytics with real end-user feedback it presents a holistic and comprehensive score that enables organisations to gain full visibility into their employee IT experience. Customers turn to Nexthink to continuously improve end-user satisfaction and productivity through monitoring, personalised engagement with users, and next-generation automation.

Venue

Bracken House
1 Friday Street
London EC4M 9BT

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