Employee IT experience quality has the power to directly influence organisational productivity, profitability, and service maturity. Ever-complex IT environments, increasing pressure on IT performance, growing expectations, and human behaviour create a challenging eco-system for IT leaders to drive forward with transformational initiatives in an often “fire-fighting” landscape.
Analyst house Forrester Research found that a third of respondents feel: “IT doesn’t understand employees’ needs well enough”, leading to poor relationships between IT and the organisation. Poor relationships can create risk, including the loss of reputation if a major outage occurs, or regulatory risk if end users adopt shadow IT. Reputational and compensation costs will damage the operating margin of the organisation.
However, organisations that understand and contextualise the emotional response of users are able to change the dynamic of their business. With strong analytics CIOs can pre-empt challenges that trigger risks and instead deliver a world-class technology experience for everyone across the enterprise that is secure, reliable and seamless. Enterprise IT becomes an engaging, high-quality experience.
This Chatham House rule event will gather Chief Technology Officers, Chief Data Officers and Chief Information Officers from leading organisations, to network and debate the challenges and opportunities yielded by the artificial intelligence revolution.