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Retail & Consumer

Getting (Truly) Personal

Maximising the power of data-driven customer insight

London |
Speakers include:
Ravi Mattu

Ravi Mattu

Financial Times

Overview

Creating relevant personalisation and reaching the right customers at scale are key challenges facing retailers and brands in an ever-increasing digital environment. The rewards are high, with success leading to an improved customer experience, increased loyalty and revenue growth. However, retailers and brands that fall short will quickly lose valuable customer connections with significant business consequences.  The need to differentiate and stay ahead in the fiercely competitive retail landscape has never been more apparent than today. What must retailers and brands do to stay ahead so that they can deliver advanced analytics to the heart of their business and deliver true personalisation.

We will explore the value of a 'data driven' culture and look at innovative ways that retailers and brands can better harness the potential of new technologies and emerging data-driven business models to help enrich the customer experience and, both literally and metaphorically, deliver the goods.

This exclusive and confidential dinner, in partnership with Google Cloud, will gather CIOs and technology leaders from retail and the consumer packaged goods industries to discuss how to make the most of the power of big data and sophisticated analytics to help them get closer to each and every one of their customers.

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fallback Add to my Calendar 04/17/2018 18:00:0004/17/2018 20:00:00falseGetting (Truly) PersonalCreating relevant personalisation and reaching the right customers at scale are key challenges facing retailers and brands in an ever-increasing digital environment. The rewards are high, with success leading to an improved customer experience, increased loyalty and revenue growth. However, retailers and brands that fall short will quickly lose valuable customer connections with significant business consequences.  The need to differentiate and stay ahead in the fiercely competitive retail landscape has never been more apparent than today. What must retailers and brands do to stay ahead so that they can deliver advanced analytics to the heart of their business and deliver true personalisation.We will explore the value of a 'data driven' culture and look at innovative ways that retailers and brands can better harness the potential of new technologies and emerging data-driven business models to help enrich the customer experience and, both literally and metaphorically, deliver the goods.This exclusive and confidential dinner, in partnership with Google Cloud, will gather CIOs and technology leaders from retail and the consumer packaged goods industries to discuss how to make the most of the power of big data and sophisticated analytics to help them get closer to each and every one of their customers.Getting-(Truly)-Personal1787cb6e918532c3975378e638bf72e6MM/DD/YYYY

Agenda - 17th Apr

  • 6:00pm
    Welcome drinks
  • 6:15pm
    Opening remarks

    Ravi Mattu, Technology Media Telecoms News Editor, Financial Times

  • 6:20pm
    Discussion commences
  • 7:55pm
    Closing remarks

    Ravi Mattu, Technology Media Telecoms News Editor, Financial Times

Chair (1)

Ravi Mattu

Ravi Mattu

Tech Editor
Financial Times

Ravi Mattu is the Tech Editor of the Financial Times. Since joining the FT 18 years ago, he has worked in a range of roles, and spoken to CEOs, entrepreneurs, prime ministers and some of the world’s leading management thinkers. Mr Mattu joined the FT in 2000 and has held a number of senior positions, including Editorial Director for FT, the commercial content division of the Financial Times; Business Life editor, overseeing the management section of the paper; Acting Editor and Deputy Editor of FT Weekend Magazine; and editor of Special Reports (magazines and websites), during which time he edited a number of titles, including Mastering Management, and launched FT Wealth. 

Presented by (1)

Financial Times Live (FT Live) is the global conferences and events division of the Financial Times Group. Chaired by senior journalists from the Financial Times Group, the summits, conferences, awards and strategic forums organised by FT Live gather the world’s brightest minds and most influential decision-makers.

Exclusive on-stage interviews, stimulating presentations and lively panel debates – available on multiple content platforms – provide the cutting-edge insights, unique personalities and peer audience engagement that have the power to transform finance, business, politics, society and culture.

The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. In 2016 the FT passed a significant milestone in its digital transformation as digital and services revenues overtook print revenues for the first time. The FT has a combined paid print and digital circulation of more than 910,000 and makes 60% of revenues from its journalism.

Venue

City Social
25 Old Broad St
London EC2N 1HQ
Tel: 020 7877 7703

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Contact us

Ebru Sofuoglu
Content Editor
Financial Times