Our 4th Innovation Dialogue will take a practical look at how corporates are redesigning their innovation processes to bring customer intelligence from the outside, in.
Innovation Dialogue 4 - Customer Centric Innovation
Co-creating Value with your Customers
Airbus Defence and Space
In association with
"The smartest, most Senior and most engaged group discussion of a big and important topic that I have attended in a long time"
Ivan Dubovsky, MD, Head of Business Transformation, Barclays UK
"I was impressed by the outstanding quality of the presentation and the high calibre of delegates"
Ken Daly, CEO, JML
"One of the only such sessions that I've been to which is truly strategic and thought provoking"
Darren Goldsby, CDO, Jamie Oliver Group
"Excellent event on innovation which is not just presentations but an opportunity to have dialogues with like-minded people!"
Raj Gupta, Head of Healthcare Innovation, Linde
"FTLive brings together people facing similar challenges in different industries with a positive impact"
Mel Walker, RVP, Innovation and BD, Otsuka Europe
Customer-centric innovation turns traditional innovation models inside-out. Conventionally, ideas are sought inside a company with the product and service innovations they produce delivered to customers outside the company. Customer-centric innovation, conversely, takes some of this process outside, by collaborating with consumers in the external environment and spaces they inhabit and then bringing their ideas back in. It’s not a new concept, but as businesses move from a transactional to experiential mindset to stay in tune with evolving consumer expectations, it is an increasingly popular one. It means lots more winning ideas, engenders brand loyalty, creates a sense of community, and reduces the risk of new products and services failing to thrive in the marketplace because they are not really what consumers want.
Miranda Sharp is Director of Innovation at Ordnance Survey where 3 years ago she created a Smart Cities practice to collaborate with people from a spectrum across academia, large and small business, public and private sector to using place-based insights to seize the golden opportunities emerging from a ‘Smarter’ world. She is a member of the Mayor’s Smart London Board, the National Infrastructure Commission’s Future Technology panel, Future Leader for ICE Project 13 and a board advisor to the award-winning See Sense. She’s excited about creating a world-beating digital economy in the UK based on high performing digital infrastructure and innovative business models.
Dharmesh Shah is a Business Innovation Manager at Airbus Defence and Space. He has successfully led the development and implementation of the internal innovation pipeline for the division, creating a portfolio of over 70 funded projects in various stages of development incubated across Europe.
He mentors and coaches the intrepreneurs to grow their internal startups and create sustainable added value to the company.
He has recently shifted his focus from near term innovation to over the horizon moonshots and a more open innovation model, building partnerships with incubators, accelerators, universities and tech hubs worldwide to identify startups, synergies and potential collaborations.
Dharmesh has transformed the culture of Airbus, encouraging the entrepreneurial spirit within the company.
With over 30 years of experience in IT, Andy is an award-winning business technologist holding a special interest in the evolution of new technologies in the interconnected world.
Andy is responsible for using innovation to help address his customer’s business challenges, providing thought leadership on everything from big data, to the internet of things, to cyber security.
Luc Meriochaud is Managing Director for Innovation at Deutsche Bank. His focus is on Deutsche Bank’s global Private & Commercial Bank and Postbank as well as Wealth Management. Prior to joining Deutsche Bank, Luc spent 13 years with McKinsey and Goldman Sachs, with a focus on strategy and innovation for financial services in Europe, Asia and North America. Luc studied Economics and Business in Paris, Oxford and Berlin and has a Ph.D. in capital markets theory. He has been an active startup mentor in Berlin and beyond for many years.
Danielle joined BNP Paribas Securities Services 10 years ago and has been working in Innovation for 9 years.
She was one of the pioneers promoting and spreading innovation in BNP Paribas. Passionate about innovation, she is also the founder of Gate4 (a crowdsourcing/funding platform for Intrapreneurs), Lumen Project (with other external companies transforming the Intrapreneurship landscape in France), and many other initiatives.
She was in the first wave of Intrapreneurs recognized as such at the group level.
She became the first expert on Disruptive Strategy for the bank after certification at Harvard Business School last year.
Danielle has been Head of RISK Innovation Office since the summer of 2017. She is in charge of the Innovation strategy for this control function, manages internal and external connections, and manages the community of champions worldwide.
Thomas Skidmore currently works within Innovation and Strategy team for Telefonica UK, predominantly driving new technology adoption across the business to deliver future commercial opportunities. Tom has also worked for Telefonica globally during his time in Silicon Valley where he very much focused on true innovation partnerships across all Telefonica Operating Businesses’ and specialised in customer loyalty / engagement.
Andrew Hill is an Associate Editor and Management Editor of the Financial Times. He writes a weekly column, a blog and in-depth articles on global business, strategy and management. Mr Hill was City Editor of the FT and Editor of the daily Lombard column on British business and finance from 2006 to 2010. Since joining the FT in 1988, he has also worked as Financial Editor, Comment & Analysis editor, New York Bureau Chief, Foreign News Editor, and correspondent in Brussels and Milan. Mr Hill is the author of Leadership In The Headlines (2016). He graduated from Trinity College, Cambridge with a degree in English.
Agenda - 18th Sep
8:30amRegistration and welcome reception
9:00amChair’s opening remarks
Andrew Hill, Management Editor and Associate Editor, Financial Times
9:05amKeynote + Q&A
Moderated by Andrew Hill, Management Editor and Associate Editor, Financial Times
9:25amPANEL No. 1 Transitioning to a truly customer-centric mindset
Luc Meriochaud, Head of Innovation, Deutsche Bank
Andy Rowland, Head of Customer Innovation, BT
Danielle Winandy, Head of RISK Innovation Office, BNP Paribas
Roger Binks, Customer Experience Officer, intu
Moderated by Andrew Hill, Managment Editor, Financial Times
Speakers join delegates at the tables to reflect on and discuss what they’ve just heard.
10:30amTea & Coffee Break
10:50amPANEL No. 2: Organising the company and deploying technology for successful customer-centric innovation
Miranda Sharp, Head of Smart Practice, Ordnance Survey
Dharmesh Shah, Business Innovation Manager, Airbus
Thomas Skidmore, Innovation and Strategy Manager, Telefonica
Moderated by Ravi Mattu, Tech Editor, Financial Times
Delegates are joined at their tables by panel speakers to reflect on and discuss what they’ve just heard.
Mehran Gul, author, The New Geography of Innovation and FT Bracken Bower Prize winner, 2017
In conversation with Andrew Hill, Associate Editor and Managment Editor, Financial Times
12:10pmChair’s closing remarks
Andrew Hill, Management Editor and Associate Editor, Financial Times
2:00pmEnd of event
The benefit of Circular Dialogues
What is a Circular Dialogue?
A scheduled space built into the programme for our audience to reflect on what’s just been said on stage, and to share personal experiences with peers, speakers, and journalists.
You will meet a mix of innovation leaders from a range of industry sectors and be involved in small group conversations that will help deepen your own understanding of how best to make customer-centric innovation happen. These circular dialogue sessions are also a great way to add to your professional contacts list. Bring plenty of business cards!
What's the benefit to you?
Conferences formats sometimes overlook the need for delegates to talk about what's just been said on stage. It can feel like going to see a really good film and then not be given the opportunity to unpick it afterwards. The circular dialogues are an informal opportunity for you to have your say about what's just been said on stage - while it is still fresh in your mind.
Presented by (1)
The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. In 2016 the FT passed a significant milestone in its digital transformation as digital and services revenues overtook print revenues for the first time. The FT has a combined paid print and digital circulation of more than 910,000 and makes 60% of revenues from its journalism.
In association with (1)
An innovation and transformation consultancy, we believe in the power of ingenuity to build a positive human future in a technology-driven world.
As strategies, technologies and innovation collide, we turn complexity into opportunity.
Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 2,600 specialists in consumer, defence and security, energy and utilities, financial services, government, healthcare, life sciences, manufacturing, and transport, travel and logistics. And we operate globally from offices across the Americas, Europe, the Nordics and the Gulf.
PA. Bringing Ingenuity to Life.
Supporting Partner (1)
Founded in May of 2006, Innoget is a trusted global open innovation network for business people, startups, experts and the academic community to list, discover, and get unique online innovation collaboration opportunities around the world.
With a growing community of users and a world-class customer service, Innoget offers a simple and secure opportunity to make trustoworthy contacts and advance their innovation. Whether an investment opportunity in a Startup, a R&D funding project, a technology solution request, a Research & Development grant, or a patent for licensing, Innoget connects people from more than 180 countries to initiate collaboration projects with guaranteed protection of their Intellectual Property and Confidentiality.