The Next Era in Automotive Retail
Where dealership leaders explore what AI means for the automotive retail operating model
The showroom may still look familiar. But the operating model behind it is changing fast. US dealers are already grappling with higher borrowing costs, squeezed margins and tariff uncertainty. Beyond those immediate pressures, AI is accelerating a more fundamental shift, and many are asking whether their current model can support where the industry is going.
This Financial Times event, in partnership with Pinewood.AI brings together senior leaders from major US dealer groups for a commercially grounded, practical discussion about what the future dealership looks like. Where can AI improve productivity, customer experience and profitability? What data, systems and skills need to be in place first? Where does human judgement still matter? And where does the promise outstrip the proof?
Key Discussion Points
The rise of AI agents
When AI can compare, negotiate and book on behalf of buyers, what becomes the dealer’s real competitive advantage?
Turning AI into profit
How can dealers move beyond AI experimentation and prove measurable gains in productivity, efficiency and margin?
Humans and AI at work
As AI takes on more routine tasks, how should dealerships redesign roles, responsibilities and workforce strategy?
What to Expect
Keynote Interviews
Hear directly from senior industry leaders as they explore how AI, economic pressures and changing consumer behaviour are reshaping the dealership business model and driving new approaches to growth, productivity and profitability.
Panel Discussions
Join in-depth discussions with dealership executives and technology leaders on the opportunities and challenges of AI adoption, from connected data and AI agents to customer engagement, fixed operations and workforce transformation.
Hosted Roundtables
Take part in interactive peer-to-peer conversations focused on the practical realities of AI implementation, including operating models, customer data, F&I, used vehicle pricing, talent strategy and the future dealership of 2030.
Why Attend?
Understand
Where AI is delivering value today and learn how leading dealer groups are adapting their operating models
Connect
With the leaders, innovators and peers navigating the next era of automotive retail
Discover
Practical ways to improve profitability, customer retention and insights on which investments matter most
Connect with Peers
Go beyond networking with a programme designed for practical learning. Through interactive discussions, peer-to-peer roundtables and expert-led sessions, attendees will gain actionable insights and real-world strategies for navigating the future of automotive retail.
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